ffmpeg can`t be opened because of a problem

[Ralf Knicker]

I just installed the latest version of the add-on and the converter application. Now Firefox always gives me the message: ffmpeg can`t be opened because of a problem. What can I do?

[mig]

Can you share a screenshot showing this error message ?

[Ralf Knicker]

This is the error report:

Process:               ffmpeg [1408]
Path:                  /Applications/net.downloadhelper.coapp.app/Contents/MacOS/converter/build/mac/64/ffmpeg
Identifier:            ffmpeg
Version:               ???
Code Type:             X86-64 (Native)
Parent Process:        net.downloadhelper.coapp-mac-64 [1402]
Responsible:           firefox [1167]
User ID:               501

Date/Time:             2018-10-09 09:09:56.994 +0200
OS Version:            Mac OS X 10.10.5 (14F2511)
Report Version:        11
Anonymous UUID:        34B430F2-BE93-CFA3-AA05-452690387CD3


Time Awake Since Boot: 110 seconds

Crashed Thread:        0

Exception Type:        EXC_BREAKPOINT (SIGTRAP)
Exception Codes:       0x0000000000000002, 0x0000000000000000

Application Specific Information:
dyld: launch, loading dependent libraries
DYLD_LIBRARY_PATH=/Applications/net.downloadhelper.coapp.app/Contents/MacOS/converter/build/mac/64

Dyld Error Message:
  Library not loaded: /System/Library/Frameworks/CoreImage.framework/Versions/A/CoreImage
  Referenced from: /Applications/net.downloadhelper.coapp.app/Contents/MacOS/converter/build/mac/64/ffmpeg
  Reason: image not found

Binary Images:
    0x7fff6f72e000 -     0x7fff6f76492f  dyld (353.2.4) <3C068A0D-69D5-3AD6-86D9-6261D3B1564E> /usr/lib/dyld
    0x7fff8c136000 -     0x7fff8c297fff  com.apple.avfoundation (2.0 - 889.210) <F4D3414E-4EA6-33EA-8F2A-CA4A8663B5D5> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
    0x7fff8e5e9000 -     0x7fff8e5eaff3  libSystem.B.dylib (1213) <4B24B5BE-45F2-355A-9A35-D438A516D140> /usr/lib/libSystem.B.dylib
    0x7fff91c5c000 -     0x7fff91f8dff7  com.apple.Foundation (6.9 - 1154.20) <3D37F9B8-96CC-324B-9062-0A7E4ABCDC1F> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x7fff92b91000 -     0x7fff92b9fff7  com.apple.opengl (11.1.6 - 11.1.6) <81B00A5C-ED8A-341F-A11E-1079F7781C21> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x7fff951ab000 -     0x7fff951d8fff  com.apple.CoreVideo (1.8 - 145.1) <18DB07E0-B927-3260-A234-636F298D1917> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x7fff956a3000 -     0x7fff95f06ffb  com.apple.CoreGraphics (1.600.0 - 790) <7BD274D8-73CC-32DE-BCA5-96C047A3B97B> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x7fff9a679000 -     0x7fff9a710fff  com.apple.CoreMedia (1.0 - 1562.240) <CCAF850F-B2E8-3F3B-9DE9-2BB469403EDF> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

Model: MacBookAir4,1, BootROM MBA41.007B.B00, 2 processors, Intel Core i5, 1.6 GHz, 4 GB, SMC 1.74f4
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353737334448302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.24)
Bluetooth: Version 4.3.6f4 17916, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: OWC Aura SSD, 240,06 GB
USB Device: FaceTime Camera (Built-in)
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
Thunderbolt Bus: MacBook Air, Apple Inc., 8.1

[mig]

Oh ok. It's a known problem with old versions of Mac OS.

You can either update Mac OS to 10.11 or later, or follow the solution provided by a VDH user: https://groups.google.com/forum/#!msg/video-downloadhelper-q-and-a/pgii72BL6O0/h8WWq2ILCAAJ