Help with updating the companion app (version 1.6.2) on Macbook Air

[char...@surridgeco.com]

I am not techy at all so please could someone explain to me simply how i can do this to be able to use the download app properly again. I have an active license for video downloader app itself but it says the companion app is out of date and it won't open after i've downloaded it. 

Thanks!

[jcv...@gmail.com]

Hi,

First you need to install :

- the browser extension : https://www.downloadhelper.net/install

- the co-app : https://www.downloadhelper.net/install-coapp

Did you manage to do these 2 steps ?

jerome

[spiral...@gmail.com]

Have you installed Rosetta.  needed for the companion app.

[Charlotte Surridge]

Hi everyone

Back again! I'm getting stuck trying to update the companion app to version 2.0.19 on my Macbook air. I just got a page that says the below. Any ideas on how I can fix this?

Thanks! 

This site can’t provide a secure connection

www.downloadhelper.net sent an invalid response.

ERR_SSL_PROTOCOL_ERROR

On Sat, Sep 10, 2022 at 6:41 PM Joseph Ford <spiral...@gmail.com> wrote:

Great, thanks for letting me know.

On Sat, Sep 10, 2022 at 1:31 PM Charlotte Surridge <char...@surridgeco.com> wrote:

Thanks for your help Joseph..all sorted now :)

On Fri, Sep 9, 2022 at 3:55 PM Joseph Ford <spiral...@gmail.com> wrote:

please look at this https://support.apple.com/en-us/HT211861

On Fri, Sep 9, 2022 at 9:27 AM Charlotte Surridge <char...@surridgeco.com> wrote:

I'm not sure about that? How would I find out if I have or not?!

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[spiral...@gmail.com]

Apple Silicon is now supported. 

DownloadHelper - Video download browser extension