network =0 when i try to activate license key

[Colin Morris]

i sent email and no response.

1) My license key bought in February doesn't work when i try to register downloadhelper to my new laptop it says network =0 when i try to activate license key. I then bought a new key and the same problem is happening when i try to activate the key

2) When i try to download video from a website using download helper it says no media detected in "tab" even though the video in the website is playing in the tab. Why is not recognising the video. The video is hosted at a

uscreen.io     website

4) I am using Google Chrome Version 91.0.4472.114 (Official Build) (64-bit)

Platform Win x86-64

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.114 Safari/537.36

Found companion app: VdhCoApp 1.6.3

Companion app binary: C:\Program Files\net.downloadhelper.coapp\bin\net.downloadhelper.coapp-win-64.exe

[jcv...@gmail.com]

Hi,

if you have a network issue, could it be a firewall problem ?

jerome

[Colin Morris]

PLEASE COULD YOU ANSWER THE FOLLOWING QUESTION

1) IT HAS NOTHING TO DO WITH FIREWALL. FIREWALL ON OR OFF IT STILL DOESNT ALLOW MY LICENSE KEY TO BE REGISTERED.

AM I THE ONLY PERSON WHO HAS EVER COME TO YOU WITH A NETWORK=0 WHEN TRYING TO ACTIVATE THE LICENSE KEY.

YOU COMPLETELY IGNORED MY SECOND QUESTION

2) When i try to download video from a website using download helper it says no media detected in "tab" even though the video in the website is playing in the tab. Why is not recognising the video.

Can i get some proper support please as I have paid you money twice for license.

Thanks

[Colin Morris]

just to let you know i managed to resolve the network=-0 by activating the license key through firefox instead of chrome...Just strange how 1 browser keeps coming up with network=0 and then the other browser was no problem...so thats my first problem solved...i will now try to see if the second problem can be resolved by using firefox instead of chrome

[Colin Morris]

just to let you know everything is now working 1005...for some reason by doing this through firefox instead of chrome seemd to have resolve all issues...so the case i raised is now closed but for the future you might want to let customers know that trying firefox browser might help.

[Wild Willy]

Actually, this appears to be a problem you brought upon yourself. If the key works in
Firefox but not Chrome, that says you bought a Firefox license and not a Chrome license.
The Firefox license works in Firefox and no other browser. The Chrome license works in
Chrome and no other browser. Perhaps the error message when trying to register a Firefox
license in a Chrome browser should be more informative but it is well known that the
licenses are for certain browsers & are not interchangeable. This forum is full of posts
pointing out this fact. You would have discovered this if you had done even a
perfunctory search in this forum. If, for example, you now want to use a licensed
version of VDH on Chrome, you will have to obtain a second license. But this second
license will be DIFFERENT from the one you have. It will not be the same price. And
your Chrome VDH, even though it will be licensed, will not be able to download from
YouTube in any case. This is a restriction imposed by Google upon the Chrome version of
VDH. Google is not able to impose such a restriction upon the Firefox version of VDH
since Google does not control Firefox, whereas Google does control Chrome. For future
reference, when you post a problem report about not being able to download certain
videos, you won't get much help unless you include at least one URL of a video in your
problem report. Without a URL, a problem really can't be diagnosed. Understand that I
am just another user, like you, not an employee of VDH.

[jcv...@gmail.com]

glad it works now, thanks for the feedback.

jerome