Extension Stopped Working, White Box Under Extension Icon, Chrome on Mac

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Joko3

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Oct 12, 2022, 7:21:50 AM10/12/22
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Videodownloadhelper stopped working for me today. I had been using it without issues for about two weeks. Today it stopped in the middle of downloading a video. When I try to use the extension now, all I see is a white box when I hover across the icon (see pic). The extension does absolutely nothing now. 

I have removed and re-loaded the extension, cleared cookies/cache/history from my browser, deleted and re-installed my browser, shut down the computer, etc. Nothing seems to be working. No idea what happened and how to solve. Any help would be appreciated. 

Screen Shot 2022-10-12 at 8.13.07 PM.png

Gabita Uy

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Oct 12, 2022, 7:29:26 AM10/12/22
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Same thing happened to me.

John de W Gouda

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Oct 12, 2022, 7:31:23 AM10/12/22
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Same problem here in Chrome

Op woensdag 12 oktober 2022 om 13:29:26 UTC+2 schreef Gabita Uy:

Romelus Saladar

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Oct 12, 2022, 7:40:01 AM10/12/22
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Here THE SAME after I restarted my computer, then attempted to use the VIdeo DownloadHelper EXTENSION (in GOOGLE CHROME) to turn on... THEN it showed JUST the same SMALL WHITE BOX that was EMPTY with NO OPTIONS !!!

I restarted my WINDOWS 10 several times, as well as MULTIPLE turning ON and OFF the EXTENSION, then attempting to SEE the same PREVIOUS pages I USED to be able to use VIDEO DOWNLOADhelper on MANY occasions !!!... 

NOTHING working after at least 5 RESTARTS and multiple ON and OFF extensions in the GOOGLE CHROME section...

***JUST to let you know I also had a WINDOWS 10 update as well... BUT I've had MULTIPLE updates with DOWNLOADhelper always working***

Arun kumar

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Oct 12, 2022, 7:43:57 AM10/12/22
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Same thing Happened to me

Gabita Uy

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Oct 12, 2022, 7:47:19 AM10/12/22
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"JUST to let you know I also had a WINDOWS 10 update as well..." - me too

Serge R

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Oct 12, 2022, 7:55:56 AM10/12/22
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Bonjour depuis la dernière mise à jour du 12 octobre 2022 Version 7.6.3.1 DownloadHelper ne fonctionne plus sur Chrome (ni brave) , je suis un utilisateur avec license
Plus d'accès au menu sur la barre, et plus d'accès aux réglages de l'extension ; chrome-extension://lmjnegcaeklhafolokijcfjliaokphfk/content/settings.html?panel=settings


Bug.png
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Alessio Brabus

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Oct 12, 2022, 8:06:27 AM10/12/22
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Same thing for me, I've been using VDH for years with no problems, but it doesn't work anymore. :(
I also tried reinstalling both Chrome and the extension, but without success.
Windows 11 PRO v21H2 - Build 22000.978 , Chrome 106.0.5249.119.

info

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Oct 12, 2022, 8:22:44 AM10/12/22
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Same here, updated Chrome, re-installed extension, same result... little white box.

mig

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Oct 12, 2022, 8:38:05 AM10/12/22
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We are aware of this issue and we are working on it

Lee

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Oct 12, 2022, 9:52:21 AM10/12/22
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for the time being, could you not rollback to the previous version? that was working fine before the upgrade.

Wild Willy

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Oct 12, 2022, 10:41:37 AM10/12/22
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Go read this:

Romelus Saladar

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Oct 13, 2022, 6:22:54 PM10/13/22
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Hi EVERYONE,

The RECENT  recent UPGRADE to 7.6.3.3 (which occurred AUTOMATICALLY) is  NOW WORKING fine !!!


WE ARE STILL ALIVE !!!



On Thursday, October 13, 2022 at 1:41:37 AM UTC+11 Wild Willy wrote:
Go read this:

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