Video DownloadHelper Companion App 1.0.9

[Mark Litt]

When I try to install

Video DownloadHelper Companion App 1.0.9

symantec endpoint classifies it as a security risk and quarantines the exe  file

Any help?

[mig]

A version 1.0.10 is currently being uploaded and will soon be available from https://github.com/mi-g/vdhcoapp/releases/edit/v1.0.10
But this will unlikely change anything and Symantec will probably get that false positive.
You can report false positives here: https://submit.symantec.com/false_positive/

[Mark Litt]

Video DownloadHelper Companion App 1.0.10 is also tagged as a security risk by Symantec, and it will not execute.

Is there any recourse?

[mig]

I don't understand why they (symantec) to this, even more that the app is code-signed.

There will probably be one more coapp, 1.1.0, to add drives detection, then the coapp should not change for a while, so at some point, the app will white-listed at symantec.

Did you try to report the false positive to https://submit.symantec.com/false_positive/ ? i cannot do it myself as it ask questions you can only answer when have the problem.

[mig]

I took my chance and submitted the false positive report to Symantec, guessing some of the answers. They were fast and i just got this reply:

In relation to submission 61907.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

    File name: VdhCoAppSetup-1.0.10.exe
    MD5: bdd148833e91bc8215bc9c93a73127f3
    SHA256: 7901eb813401d53119bb6726949ad854e5988d87039effaf6bbd8cb209943a0a
    Note: Whitelisting may take up to 24 hours to take effect via Live Update

[Mark Litt]

I did try to report the  false positive, but received an internal server error when i tried to submit the report.

[mig]

Thanks but this issue has been addressed for version 1.0.10. They say it may take up to 24 hours to replicate on their servers. But maybe you will have to reinstall the app: apparently getting a file out of quarantine is not that easy.

Anyway, this will probably happen again at the next version of the coapp :/

Thanks for reporting the issue.