Office 2013 Office 365 Keeps Asking For Password
Rode Strawther
When you try to create an Outlook profile or connect to a Microsoft 365 mailbox, you're continually prompted for credentials while the client displays a "trying to connect..." message. If you cancel the credentials prompt, you receive the following error message:
Microsoft Outlook 2016 and some recent builds of Outlook 2013 are not affected by this issue. Those versions have been updated to prevent the problem that is described in the "Symptoms" section. These versions have the Logon network security setting disabled or removed from the Microsoft Exchange email account settings.
You may be a Microsoft 365 customer who is experiencing the error that is described in the "Symptoms" section when you try to connect to an Exchange Online mailbox. You may also already be running newer versions of Outlook 2013 or Outlook 2016. If both conditions are true, you can run diagnostics to determine the issue that might cause the error. The diagnostics will perform automated checks and provide possible solutions to fix the detected issue. Select Diag: Outlook keeps asking for my password to launch the diagnostic.
Modifying the Outlook profile by using the "Profiles" registry path is not supported and may cause your Outlook profile to be in an unsupported state. Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you access it, back up the registry for restoration in case problems occur.
I think I'm going crazy! My Outlook keeps popping up asking me to add my IMAP password (which I have no idea what it is), and my emails are not updating. I haven't changed anything to my knowledge and this is happening on both my phone and laptop. I keep being sent to Microsoft 365 to update the password which I have done and then realised I have another Outlook in Microsoft from years ago which I do not use. I need to find the IMAP password for the Outlook I do want to use as it's my business email but Outlook don't seem to have any contact details. Does anyone have any experience with this before I go mad? Really appreciate if anyone has any ideas at all? Many thanks
Please click Mark as Best Response & Like if my post helped you to solve your issue.
This will help others to find the correct solution easily. It also closes the item.
@RebeccaS50, first, check your email provider's requirements. Some providers, like Google and Microsoft, necessitate the use of app passwords instead of regular ones for email clients like Outlook. Visit your provider's website for instructions on obtaining an app password.
You can also try disabling and re-enabling your email account within Outlook by right-clicking your account, going to Account Settings, and choosing Disable, then Enable after a few seconds. Additionally, under the Security tab, you can uncheck "Always prompt for login credentials" in File > Account Settings > Account Settings > More Settings > Security.
Additional advice - test your email account through the web interface to isolate the issue to Outlook and if problems persist, use the Microsoft Support and Recovery Tool to diagnose and resolve Outlook issues.
This issue seem to also affect me on the new outlook client. It has happened after adding in a DNS verification entry to my own domain (which is also the primary account for outlook, but managed external to Microsoft).
I checked all of the setup on the email accounts I have, and it was all as expected and specified by the Hosting Domain, every time I restarted New Outlook, It would prompt for the Primary account password, and go through the account setup for it. For the time being I have reverted to the previous outlook client.
@n0hairs It seems that this discussion has lost track of a solution for the constant prompting in Outlook to add email credentials that previously worked fine. I am having the same issue with my Imap account. I also have a POP account with a different email address and this is working fine.
Microsoft Office Outlook 2019. It is up-to-date and I still receive/send mail. I just keep getting darn pop-up asking me to enter my username and password. Which I have done. I have changed settings to the account and repaired the account to no avail.
I'm seeing exactly the same symptoms - for about a week now, upon opening Outlook, and randomly thereafter, I am being prompted for my email account password. Outlook client on Microsoft 365. Same email client configuration has been in place for years without issue, across multiple laptops and PCs. Interestingly I do not see the same issue in the Outlook app on my Google Pixel phone. I had suspected it to be a server-based issue, which this thread seems to confirm. So waiting for Microsoft to fix it.
Email clients: Like a key, email clients (software like Microsoft Outlook) let you access your emails on your computer. These are thicker and offer more features.
Web browsers: Like checking your box online, you can also access your emails through a web browser - thinner and easily accessible anywhere.
No matter which tool you use, you need a password to unlock your mailbox. This password sits on the post office server (not your device).
Here's the key thing about IMAP: it's like a special mailbox key that works wherever you are. You can configure your email client (Outlook) with IMAP, and then access your emails from any computer or phone using the same settings.
If you forget your IMAP password, don't worry! You can just log in to your Microsoft account online and reset it. The password stored on your email client itself isn't visible to the post office (meaning us).
No offense taken. Unfortunately with a backend server issue such as the one which has been going on for several days it can be hard to distinguish which case is a matter of the server outage and which case is a matter of proper username and password.
Over the last couple of weeks I've experienced the same problem with multiple 'outlook.com' email addresses that are now constantly prompting for the password despite this being entered correctly (still accessible via OWA).
Clearing the Outlook entry under Windows Credentials, creating a new Outlook profile (via Control Panel > Mail) appear to have alleviated the issue for now, but I'm not confident the issue won't return with the next update.
Hi everyone. So I did did a few tweaks back when everyone responded and something worked but I don't know what (I did many tweaks but there were also a lot that went over my head). Yesterday I had the same issue and it seems to be when my server drops with new internet providers, then the password prompts begin.
This time (3 hours later of tweaks, research and online chats not to mention various password changes to get into other accounts), I found my professional Outlook email provider, Godaddy, changed my password in there, (although I'm sure that's not the IMAP password I kept being asked for, it was just the password for my email in Godaddy), the new internet providers also restarted everything. And now no prompts again.. I haven't tried the new password in the password prompts as I haven't had any since.. Hope this helps someone! I also realised I can see all of my emails in Godaddy if needed.. This fixed both my laptop and mobile as it happens on both..
It seems that since updating to iOS 17.1.1 my iPhone 12 Pro keeps asking for my outlook.com email password. I have deleted and recreated the account and rebooted my iPhone but the issue continues. I also deleted the account and re-recreated it as an exchange account (still using the outlook.com address). No help. Any help is appreciated. This is also happening on my iPad running ipados 17.1.1.
I had a live.com account that was giving the pop-up (but still loading messages in Mail) so I knew the password was entered correctly. What fixed it for me was re-adding it as an Outlook account in Mail Settings, rather than Microsoft Exchange. Not exactly your issue but possibly related.
I really don't think this is an ios 17 issue since it's doing it with ios 16 also. I have the Outlook app on my phone and I receive mail and don't get asked for a password. I think it's probably and issue with the iPhone mail app.
This situation was happening me with my outlook accounts across my MacBook, iMac and iPhone. What fixed it for me was deleting each of the accounts and re adding them. However, on my MacBook and iMac I added the outlook accounts as 'Microsoft Exchange' and on my iPhone I added it as 'Outlook'. Hope this helps some people out.
I don't use the mail app. I go unto the outlook website with chrome and check my email there. I have the same message popping up on my screen to enter my outlook password in settings. I went to settings > contacts > accounts > outlook. It said my password needed to be reauthorized. I entered it in and the messaged doesn't pop up anymore
Apple has to fix. Potentially, as one user suggested, an update to your device app might fix. I know I'm certainly getting tired of this. I installed the Outlook mail app to use when I cannot count on one of the largest, if not the largest, tech companies in the world to deliver a functioning mail app.
I think it's more a Microsoft problem than a Mac one. I have the same problem, but only with my two Microsoft email accounts. Been going on, off and on, for years, but only with the Outlook/Microsoft accounts. No such problem with my Mac email or Gmail or Yahoo accounts. (Yeah, I have way too many email accounts!)
Now, with this Microsoft account, I've noticed it does not ask for password at startup anymore; tried to look a bit into it - this is Thunderbird 115.4.1, and I realized that there is something called Saved Passwords:
c80f0f1006