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Edoc is looking for a Customer Support Representative
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rban...@gmail.com
Jun 14, 2012, 2:31:27 PM6/14/12
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Is it possible to love a job? We think so. That’s why our team has been together so long. Sure, it could be the fun events we host every month, or the laughter overheard in the hallway every day, or even the values we all share like teamwork, humility, fun and resourcefulness. But it could also be the challenge and joy of working for a start-up software company that is really starting to go somewhere. Yes, it’s possible to love a job, especially when it loves you right back.
We develop enterprise marine software. Our products are implemented across North America - from Alaska and Hawaii, to New Orleans and New York. We specialize in data driven desktop and web based applications related to the international tug boat, barge and maritime industries. And baby, we’re growing! We are seeking a highly motivated, personable customer support representative to join our team-based company.
We believe in freedom, simplicity and humility – attributes that are reflected in our products and our people. We’re located right on the waterfront in spectacular Victoria, BC and maintain a pretty relaxed office environment, where performance is a priority, as well as team camaraderie; so a great attitude and sense of humour are a must (seriously). If you’d like to have the opportunity to travel internationally, forward your education and have a career path, we’re seeking an entry-level position for a customer support representative to join our dynamic, privately-owned software firm. If that sounds like a slice of awesome to you, please send a resume with cover letter to us!
Position Profile
Do you have a passion for serving customers? Do you look forward to learning something new every day? In our fast-paced work environment, you must be passionate about helping customers, have strong trouble-shooting skills with excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and manage multiple priorities.
Your primary responsibilities include delivering high-quality customer service through extensive software troubleshooting via telephone and screen-sharing. Additional responsibilities of yours include identifying product issues, complex problem resolution, and collaborating with other departments to improve the quality of our products.
In this position you will join a small but growing team to learn new skills, technologies, products and processes, and share this knowledge for the betterment of the team. This position will begin as a junior role with the opportunity to rapidly rise in position and responsibilities.
Your Responsibilities & Key Tasks:
• Provide outstanding product support for our customers and business partners.
• Analyze, prioritize and interpret business processes to identify and resolve reported issues.
• Discover additional product or training needs our customers may have.
• Record each contact with our customers accurately and in a clear, concise, and understandable format.
• Document training materials, FAQ’s, Help Files etc.
• Become fully trained on all applicable tools and products.
• Be goal-oriented and achieve stated objectives with help and direction from management and peers.
• Be self motivated to take individual responsibility
• Perform routine quality assurance tasks
• Conduct formal training for our clients
• Work well independently and through team efforts
Your Qualifications:
• Must have computer configuration and related technical skills (MS Office 2003, Windows OS’s).
• The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner.
• We prefer you to have previous experience in customer service/call center environment.
• A technical degree or certification in computer-related field or equivalent experience is a big plus.
• Strong interpersonal skills: You are able to handle challenging situations with composure, professionalism, and courtesy.
• Sales experience is an asset.
• Strong written and verbal communication skills.
We offer a competitive salary package commensurate with your experience and education.
Please send your resume with a cover letter to:
Fax: 866 908-8837 | Email: jo...@edocgroup.com
We develop enterprise marine software. Our products are implemented across North America - from Alaska and Hawaii, to New Orleans and New York. We specialize in data driven desktop and web based applications related to the international tug boat, barge and maritime industries. And baby, we’re growing! We are seeking a highly motivated, personable customer support representative to join our team-based company.
We believe in freedom, simplicity and humility – attributes that are reflected in our products and our people. We’re located right on the waterfront in spectacular Victoria, BC and maintain a pretty relaxed office environment, where performance is a priority, as well as team camaraderie; so a great attitude and sense of humour are a must (seriously). If you’d like to have the opportunity to travel internationally, forward your education and have a career path, we’re seeking an entry-level position for a customer support representative to join our dynamic, privately-owned software firm. If that sounds like a slice of awesome to you, please send a resume with cover letter to us!
Position Profile
Do you have a passion for serving customers? Do you look forward to learning something new every day? In our fast-paced work environment, you must be passionate about helping customers, have strong trouble-shooting skills with excellent verbal and written communication skills, be organized, work well in a team, demonstrate the ability to learn quickly and manage multiple priorities.
Your primary responsibilities include delivering high-quality customer service through extensive software troubleshooting via telephone and screen-sharing. Additional responsibilities of yours include identifying product issues, complex problem resolution, and collaborating with other departments to improve the quality of our products.
In this position you will join a small but growing team to learn new skills, technologies, products and processes, and share this knowledge for the betterment of the team. This position will begin as a junior role with the opportunity to rapidly rise in position and responsibilities.
Your Responsibilities & Key Tasks:
• Provide outstanding product support for our customers and business partners.
• Analyze, prioritize and interpret business processes to identify and resolve reported issues.
• Discover additional product or training needs our customers may have.
• Record each contact with our customers accurately and in a clear, concise, and understandable format.
• Document training materials, FAQ’s, Help Files etc.
• Become fully trained on all applicable tools and products.
• Be goal-oriented and achieve stated objectives with help and direction from management and peers.
• Be self motivated to take individual responsibility
• Perform routine quality assurance tasks
• Conduct formal training for our clients
• Work well independently and through team efforts
Your Qualifications:
• Must have computer configuration and related technical skills (MS Office 2003, Windows OS’s).
• The ability to troubleshoot complex technical issues and to identify problems and suggest solutions in a logical, user-friendly manner.
• We prefer you to have previous experience in customer service/call center environment.
• A technical degree or certification in computer-related field or equivalent experience is a big plus.
• Strong interpersonal skills: You are able to handle challenging situations with composure, professionalism, and courtesy.
• Sales experience is an asset.
• Strong written and verbal communication skills.
We offer a competitive salary package commensurate with your experience and education.
Please send your resume with a cover letter to:
Fax: 866 908-8837 | Email: jo...@edocgroup.com
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