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gau...@vgsom.iitkgp.ac.in

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Sep 4, 2018, 3:01:26 AM9/4/18
to vgsomservicemanagement, gsathish, pankhudi 0804
Dear class
September 11 class would be on a new topic, which I had not given in the schedule- "Front office-Back office" and"Öutsourcing & Offshoring"


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Thanks & regards

Dr Gautam Sinha
Professor
Vinod Gupta School of Management
IIT Kharagpur-721302
[M]+91-941 209 1922
[M]+91-971 773 1922
Service Strategy-2018.ppt
Service Operation & Quality 2018.ppt
Service Design Aug 2018.ppt
Services-analysing process MOD AUG2018.pptx
Service Encounter & Recovery.ppt
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