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Background
The Indian Railway Catering and Tourism Corporation Limited (IRCTC) is
best known for making the railway ticketing process in India online
through its website (www.irctc.co.in). Approximately, 255,000 ticket
reservations for 475,000 passengers are made via IRCTC every day. The
on-line ticketing has grown 300% year on year.
Challenge
After IRCTC launched the online ticket reservation system, the website
quickly achieved the distinction of being the largest e-commerce portal
in Asia. Because automatic confirmation and promotional emails were
sent to a customer base that was increasing exponentially each day, the
system had started exerting maximum pressure on IRCTC’s Webmail
application for sending as well as receiving emails from customers and
prospects. IRCTC was also planning to overhaul its current train
enquiry system so that there is one single number for train related
enquiries and IRCTC can offer other related services through this
system.
Solution
To cater to these requirements, IRCTC needed a scalable, high
performance, high availability, customizable and cost effective
infrastructural platform. "Since we had the advantage of starting off
with a clean slate, we decided to build the infrastructure based on
open standards. Red Hat’s open source architecture met our requirements
by providing flexibility, interoperability, and confidence as on
enterprise platform. We thus selected Red Hat as our trusted technology
partner," says Sanjay Agrawal, general manager, IT Services, IRCTC.
Benefits
Selecting Red Hat Enterprise Linux Advanced Platform was simple for
IRCTC as it is reliable, enterprise-class, high-performing,
Oracle-certified, affordable, and includes dedicated 24x7 support, all
of these formed critical parameters for IRCTC for evaluating any
technological platform. Red Hat solutions have helped IRCTC to achieve
near zero downtime and to receive information in real time. "Our
customer base has increased exponentially over the years, which we owe
in part to Red Hat’s reliable and high-performing solutions," says
Agrawal. In future, IRCTC is banking firmly on the Red Hat solutions
for building its mission critical applications and systems.
To read the full case study, please visit: www.customers.redhat.com
Results
- The Integrated Train Enquiry System can handle 1.2 million calls everyday
- Built a mailing system which is 400 percent scalable
- Cost effective platform which delivered flexibility and high performance
- Ability to fine tune the platform as per the organization’s requirements
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KEY HIGHLIGHTS
Challenge
IRCTC needed to modernize ticketing and passenger services for the
world's busiest railway network and required an operating system to run
multiple applications across various business units with a common,
reliable, scalable, and cost-effective IT architecture with no vendor
lock-in
Solution
IRCTC implemented its mailing system and other enterprise-class
applications, including Integrated Train Enquiry System, based on Red
Hat Enterprise Linux Advanced Platform; these solutions enabled IRCTC
to build cost-effective IT solutions while also making them reliable,
flexible, and scalable
Red Hat Solutions Utilized
Red Hat Enterprise Linux Advanced Platform, including Linux Virtual Server (LVS), clustering, and file system technologies
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