Using SPARSH from USA for NRI

[CHAI RAO]

My mother-in-law is living in US and is starting to process pension for this year (by November 2024). Last year we were able to send the life certificate from the Houston consulate to the IOB bank in Chennai. Initially, the bank people (in September 2023) kept on telling her to go through SPARSH. We were unable to access SPARSH at all from here. Anyway, we finally did submit the documents to IOB via mail, and it did get processed in November 2023. 

This year (2024), she emailed the bank contact at IOB, and was told again to go through SPARSH, which of course, we are unable to access. Could somebody clarify what is the best way to proceed ? She will be turning 80 this year, and needs all the help available.

Thank you.

Chaitanya.

[Pradeep Kanthan]

 Dear All,

Does anyone know how to access the SPARSH portal without an Aadhar card and India number?

My question is more rhetorical than a query as after getting a VPN, the portal is visible, and one can get information about original PPO and Sparsh PPO which is helpful but of no use if one does not have an Aadhar Card.

As long as one is getting their pensions, it is all good, but the moment of truth is submitting the Life Certificate. 

Question: Will banks continue to accept the Life Certificate?

There is a stock reply 'Ask Sparsh or Go to Sparsh'.  I get this response from RODRA, the Bank and everyone else. 

NRIs without Aadhar Card are a minority and their case is of little importance. 

Is there any solution to getting an Aadhar Card while overseas or getting into SPARSH without one?

Grateful for any response.

Regards

Lt Col Pradeep Kanthan

On Friday 7 June 2024 at 07:07:06 UTC+10 Santosh Karthedath wrote:

if you have an authorized fingerprint sensor (get one from India, the local US ones do not work), you can use the Jeevan Pranam app or a windows laptop and upload the life certificate by authenticating through Aadhar.

Sparsh is geo fenced - so no luck with that but the Jeevan Pranam bio authentication is good as life certificate for the bank. hth

[Pradeep Kanthan]

Jeevan Praman also requires an Aadhar Card.

[Somnath Bansil]

dear veteransindia

i have aadhar #  and also sparsh PPO# ,but i can`nt login to Sparsh .

On Thursday, June 6, 2024 at 1:55:44 PM UTC-4 CHAI RAO wrote: