Fwd: FORMAL COMPLAINT AGAINST EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS)
SANTOSH KUMAR MISHRA
From: Col Ajeet Singhvi <colajee...@gmail.com>
Date: Thu, Aug 28, 2025 at 5:02 PM
Subject: Re: FORMAL COMPLAINT AGAINST EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS)
To: SANTOSH KUMAR MISHRA <echsben...@gmail.com>
Dear Sir,
Your complaint is very well framed and strongly highlights the larger interest of the beneficiaries. Your efforts for the welfare of a large number of veterans and their families are highly commendable. It must be clearly understood that ECHS, as an organisation, has no face of its own; therefore, accountability must be fixed squarely on the responsible officials—such as the Managing Director or the Regional Director or the Station Commander. Complaints must be directed against them individually so that they cannot escape responsibility under the cover of the system.
Regards,--On Sunday, August 24, 2025 at 11:09:29 PM UTC+5:30 cpc...@gmail.com wrote:Dear All,FYIChandra Nath7760928824______________Real courage is found, not in the willingness to risk death, but in the willingness to stand, alone if necessary, against the ignorant and disapproving herd. Jon Roland, 1976
---------- Forwarded message ---------
From: Chandra Nath <cpc...@gmail.com>
Date: Sun, Aug 24, 2025 at 10:52 PM
Subject: FORMAL COMPLAINT AGAINST EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS)
To: <c...@nic.in>, <secy...@nic.in>, <adg-...@nic.in>, <fdes...@gov.in>
Cc: Min. of Defence MD ECHS <mdech...@nic.in>, Min. of Defence Dy. MD ECHS <dymdec...@nic.in>Sir,
- Formal Complaint PDF: https://drive.google.com/file/d/178nVR41-UjQQz5JmKjCdRuhw_Bb07D9D/view?usp=sharing
- Video Overview: https://notebooklm.google.com/notebook/f37c7883-5dd1-49b5-ac6a-c8d2cbe0ecc0?artifactId=a660ab36-b74f-44a4-af49-13d80c00096d
- Audio Overview: https://notebooklm.google.com/notebook/f37c7883-5dd1-49b5-ac6a-c8d2cbe0ecc0?artifactId=7a117081-6f6f-4a4f-97e7-d7c8755ac14b
Please acknowledge receipt of this email and confirm that the action is on hand.Sincerely,Chandra Nath7760928824______________Real courage is found, not in the willingness to risk death, but in the willingness to stand, alone if necessary, against the ignorant and disapproving herd. Jon Roland, 1976
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SANTOSH KUMAR MISHRA
Sir,I am not available on whatsappMy contact details:
My every thought is stealthily copied/sometimes borrowed/mostly stolen/almost always shamelessly misappropriated; none are my own, and hence a crutch by itself!
Real courage is found, not in the willingness to risk death, but in the willingness to stand, alone if necessary, against the ignorant and disapproving herd. Jon Roland, 1976
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From: Inderjit Kashyap <inder...@gmail.com>
Date: Sat, Aug 30, 2025, 12:09 PM
Subject: Re: FORMAL COMPLAINT AGAINST EX-SERVICEMEN CONTRIBUTORY HEALTH SCHEME (ECHS)
To: SANTOSH KUMAR MISHRA <echsben...@gmail.com>
@ Maj Vivek Kumar. Ref you response in the current stream, I tried your number on WhatsApp to reply. I found you were not accessible on WhatsApp. Please give your Email then to enable sending the details asked for.Maj Gen Inderjit Kashyap
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SANTOSH KUMAR MISHRA
I required urgent medical consultation and visited an ECHS Polyclinic that was not my parent polyclinic. At the Help Desk, I encountered two ECHS volunteers—also Armed Forces veterans and ECHS beneficiaries, approximately 65 and 75 years old, who refused to provide consultation, claiming that treatment would only be given if I transferred my membership to that polyclinic.
✅ Key Clarifications:This statement is entirely false and directly violates ECHS policy:
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Entitlement: All ECHS beneficiaries can seek treatment at any ECHS Polyclinic in India.
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Medicines: Prescriptions outside the parent polyclinic are limited to a maximum of 15 days.
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Authority: No volunteer, staff, or functionary can deny consultation based on membership location.
The OIC of the polyclinic, when approached, immediately provided consultation, confirming that the volunteers’ refusal was arbitrary and unlawful.
🚫 Misconduct by Volunteers:-
Volunteers are meant to guide and facilitate, not obstruct or harass.
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Denying services misuses their position and causes undue hardship.
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Such behaviour is unbecoming of veterans and contrary to ECHS objectives.
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Do not accept wrongful denial of service at any polyclinic.
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Report any refusal immediately to the OIC Polyclinic or the Regional Centre ECHS.
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Remember your rights:
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Consultation is allowed at any ECHS Polyclinic in India.
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Prescribed medicines are allowed for up to 15 days outside your parent polyclinic.
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No volunteer or staff member can deny consultation/rightful entitlement/services.
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Volunteers who obstruct or harass beneficiaries must be removed from Help Desks. Their continued presence undermines the scheme and erodes trust in the healthcare system meant to protect veterans.
