White Screen Glitch
Ulrike Dweck
I have a framework laptop AMD version on the latest version of fedora 39. It will sometimes wake up to a complete white screen and cannot be recovered by moving the cursor or pressing buttons on the keyboard.
Also reporting in on this issue. I have a machine with the exact same configuration and OS version reported by Cheng (Fedora 39 6.6.4-200 and FW v3.03 on 13" AMD, mine was a Batch 11), experiencing a blank white screen occasionally on wake.
I have recently switched to silverblue, the issue did not occur during setup phase (with installation of large packages in distrobox, many rebasing etc.). But come back immediately after I started editing large documents in vscodium. So this align with the assumption that this is a (video) memory issue.
Appreciate the update. I have not needed this myself, but it appears to be one of those issues that affects some folks and not others. There is another bug coming up that we are getting in front of the Fedora team. There is an active patch for it (kernel 6.7.x), but I am working to get this sorted with Fedora shortly.
Hi Demian Gutberlet,
I am having the same issue regardless of program, Revit, Rhino, and Sketchup plugins all work with 2.7 but yield blank white screen with no navigation or anything after installing 2.8. I have tried the 2.9 Preview release and having the same issue. I am running 2.7 for now until bug is worked out.
Thank you!
I'm sorry to hear about that - in that case it would also be great if you could send in a feedback report as mentioned in my last post. Thank you in advance. Also, does this occur in any project of yours, and can you make sure that your NVIDIA ( ) or AMD ( ) drivers are up to date depending on which GPU you have installed?
This morning when trying to rendeer a model in enscape 2.8 for sketchup it loads succesfully and shows the enscape tab in the task bar but it is minimized and does not want to open or maximize. When hovering over the tab it shows a "preview" of a blank white screen.
nickflutter , mvollrath , walterraubenheimer , has any of you kindly submitted a feedback report already? This is basically the only way we can really troubleshoot the cause behind this. If you did, simply send me a DM with the e-mail used to submit the report itself so that I can look it up in the system, to then forward to our developers.
I was able to get Enscape 2.8.2 working this morning. I had to purge all the enscape files from the appData folder, I thought I did that before with no success but I might have missed some lil' buggers
To anyone still experiencing this problem, in case the proposed workaround from Christian Radowski above does not, please kindly send in a dedicated feedback report. Tpark , please reset your Visual Settings or make sure that you haven't turned the "Saturation" to 0 in the Image tab. if that doesn't help, please also send in a report.
Having same issue today on a Galaxy S23, with white blank screen on app login. Login on mobile browser (Chrome) and receive this Error: This XML file does not appear to have any style information associated with it. The document tree is shown below. I use the app all the time and this has never happened. Need some help to resolve.
Unfortunately uninstalling and reinstalling only worked for a day. I reinstalled on Thurs and was able to use Fri, but white screen is back Sat am on the app when I entered my passcode. As you all know, many are facing this same issue. I responded to my support ticket that the issue returned. Evernote Support, please fix.
@M. N. I'd suggest you contact support via a support ticket. You say you are using a browser on a mobile device. You could try a different browser, clear your cookies and cache, or try the Android app from the Play Store.
I have the same issue desktop is fine but Android (Galaxy A13) shows a blank white screen after inserting passcode. Uninstall and re-install worked, but then I get up today and same problem. Uninstall and re-install has worked again, but this can't be the way forward for a regular user. Any suggestions please?
The white screen occurs when I login on the app with passcode. (see below). I always use the app. But I also tried to access via login through mobile browser because of issue which is how I received the error mentioned below in post. Using the latest version of the app.
Same issue, Galaxy S23 (standard not ultra). Seems to be new with the 12 July update in the Play Store. I run updates semi manually, and the white overlay began appearing for me after passcode entry with that version.
@M. N. is exactly right about the issue. When I logged in previously on the app, I think I entered my username. After uninstall/reinstall, the app requires the associated email address. I wonder whether someone forgot a case somewhere, and our old usernames are considered invalid upon auth check.
I too have been getting the blank white page for the past few days. I took "agsteele" the Evernote Expert's advice and reinstalled the app. Reinstalling finally enabled me to access my data. However, a page keeps popping up and interfering with the usage every few seconds with "Client Debug Data" making it very difficult to use this app. Is this, by chance, because I am using a free version? I get the feeling this may go away if you pay a subscription. ? Please let me know if anyone is paying a subscription and still having this white screen issue . I want to rule out if this white screen only occurs to non-paying users. Thanks.
Using Samsung S22 Plus. I am also looking for some solution to this white screen (Android app). Uninstalling and reinstalling works but the very next day, it happens again. Hope a more permanent solution is possible. TIA.
Clearing cache did not work. Both uninstalling and reinstalling, as well as clearing app data did fix it temporarily, but only for one or two times of launching the app and then all it shows is a white screen again. Plus every time I clear data, I have to do 2FA login again which is annoying.
Trying to submit feedback in the mobile app asks me which app I want to use for it, which basically does nothing. Selecting Gmail brings up an email template with no recipient, selecting Messages doesn't bring up anything, etc. No way to submit feedback in the app.
Trying to submit feedback here on the website on desktop just directs me here to the forums and requires me to upgrade my subscription to get any chat or email options. Unless I'm missing something, there is no way for free users to submit support tickets. Please fix this bug, it's borderline unusable.
Uninstall/reinstall is only a temporary workaround, as @SikSikWolf said. When the app tries renewing auth (I assume--I'm not testing it fully for free), then the white overlay obliterates all content again.
Reinstalling daily for a recently introduced bug seems to me to be really poor UX. I guess disabling the passcode would be the real workaround, but I have solid reasons for keeping a passcode in place.
@agsteele
I've been having same issue last few days and yes it is Frustrating! I have S22 Ultra and I've tried everything, even uninstalling / reinstalling! I have premium acct and need app to work properly as I needed frequently for work! smh
In reply to @agsteel: Thank you so much for your responses, but this is a definitely a systemic problem rather than a user problem. The EN app was working fine one day and then was not the next. Like others on this thread, I've deleted and redownloaded the app (I did it twice). Both times, it was a temporary fix. The good news is that I can access EN on my PC with no problems; however, I continually get an all white screen when I try to access EN (using my fingerer print or passcode) from my Samsung S22. I've been using EN for over ten years on a myriad of devices and have never experienced a problem like this. I'm hoping that the programmers and find a quick fix. Thank you!
My son's Galaxy s22 Ultra still only shows a blank, white screen when trying to open the app. Uninstalling, rebooting phone and re-installing does not help. It's been like this for days. The app works as normal on iphone. There are lots of complaints on the Google Play Store. Hopefully they will push out an update soon.
I have the exact same problem as described by others on my Pixel 3 running Android 12 and a paying subscriber to Evernote. Have uninstalled and reinstalled twice. Each time the white screen issue seemed fixed, only to return a day later. Giving up now, because no one has a solution to this widespread bug.
I trust you are aware of a widespread problem Android users are having with the Evernote app: after authenticating the screen is simply white. There is no solution for this. I, and many others, have found that reinstalling resolves the issue but only for a day or two. Then it returns, making the app completely useless.
I have the free version and since yesterday I get the white screen after entering my PIN. I have several personal notes but never created a user account. I am afraid that if I reinstall the app I will loose all my notes which are important. Any idea what I can do?
I think that the post marked as Solution should be unmarked (sorry if that would deprive its poster of credit) because neither clearing data nor reinstalling is an actual solution to the overlay/passcode issue. False hope for new people coming to this thread.
c80f0f1006