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Sharif Garmon

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Jun 13, 2024, 2:37:35 AM6/13/24
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We've been running an old version of Acrobat for quite some time without any specific settings. Times have changed and between Adobe adding new things into the software that we're not interested in on initial launch and learning that my manager messed up the licensing count, I'm finding that I need to deploy the latest Adobe Reader, standalone Acrobat, and Creative Cloud's Acrobat to various systems on campus.

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With that said customizing settings is something I'm not familiar with regarding Adobe's products unless I'm capturing and replacing setting files. Is there a more robust way to do this? For instance I would want to disable updates and two other settings I would like to disable are...

In these cases it's ok if the user can enable the las two settings but I want to deploy with them disabled. For updates I would like to keep that off permanently. Since users already been using one of the products listed, pushing out custom setting files is probably a bad idea since I don't want to overwrite their other settings.

We lock down all versions of Acrobat Reader and block access to all online services. I previously contacted Adobe Support for help and they sent me a few PLIST files which when installed didn't work but after a lot of trial and error I made these two PLIST files which block all access to online services.

I'm running Acrobat Pro DC 2015 (classic) or 2015.006.30456 and I tried creating /Library/Preferences/com.adobe.Acrobat.Pro.plist with the above information but I can still login to the Adobe Document Cloud. What am I missing?

Thanks to the plist(s) shown above I was able to build a customized installer with pre-set preferences for items under the section heading "Feature Lockdown" but there are apparently many other preferences that can be pre-set outside of the "Feature Lockdown" category. And Adobe helpfully lists them all here:
-docs/acrobatetk/tools/PrefRef/Macintosh/index.html

I am open to solving this problem either way - can anyone help? If you have this working could you post an example of the plist file (in xml). Also, does the plist file you supply the Customization app have to be in any particular format (binary, xml, or json???

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An update on this one, the September 16th release brings a new capability for the Flexera agent to recognize the activated edition (for all users who have logged in the last 90 days on a computer) of Acrobat by reading the "ActivationLevel" registry entry.

Make sure that your inventory settings let the "InventorySettings.xml" to automatically take the latest version (66) and you will take advantage of this new data collection. More information on: -6/RN-chg-AgentAdobeExtension.html

Done some more research and it seams that a registry value needs to be read to set the correct product to reader. It might be possible to have a workaround in the agent to add the registry key and evidences, but will go for a ticket to the content team.

Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below.

I would prefer we use the existing WMI evidences collected from the SWIDTags than change the agent to collect a new registry entry (by the way, thanks for your investigation, I had found the IsAcrInstalledInRdrMode in the same node but the key you provide looks good!).

@nrousseau1 It seams that I do not have any newer Acrobat WMI evidences in the FLX_Adobe class. Could that relate to this issue since we are running the onpremise 2021r1?
Known Issue: Adobe Acrobat 2020 edition does not get recognized based on inventory gathered by the F... - Community (flexera.com)

You can run the query below (you can uncomment to get only the computers where 2021 Continuous Pro exists but performance is poor) and hopefully will see many records. Can you confirm this? I can verify this with other customers.

You are right Acrobat reader as a common add / remove program evidence, but no WMI. So, you could theoretically ignore the add / remove evidence and add the WMI... The issue is that you can't make WMI evidences clever (for instance 21.%.20%), unless inserting them in the database.

We have a few sites which has the Adobe Cloud products and can see very few results and I can also see a lot of leftovers from earlier versions. For our major sites we run FRL-Offline 64 bit package and they do not show up in the query with/without the uncomment rows.

Hello Nicolas! Based on your comment Our plan is to stop using the ambiguous add/remove program evidence from Acrobat DC, add it to Acrobat Reader, and enhance the WMI evidences we use for Acrobat DC (Created from the SWIDTags that have not been systematically managed in the last versions), with the patterns below. When do you think you'll be getting something in place?

Hello @JenMaier , please check also on your side. We are looking for confirmation that data is here and consistent to extend the ARL (and remove the link to the add remove program)... your help will be useful confirming this. Then, this is a matter of a week to wait for the next ARL build. Thanks for sharing your observations.

The fact older versons appear, related to swidtag files that stay after upgrade (unless the WMI evidences are here even when applications have been installed) should not be a big issue as consomption will not be augmented...

@mag00_75 , could you please share by email nrou...@flexera.com the extracts of a computer deployed with FRL-Offline 64 for installer, file and WMI evidences tabs. We need to find and accurate evidence...

@nrousseau1 After the new ARL it looks better, however still need to be extended for the 22.xx releases of Acrobat DC Reader, Standard and Pro.
I have mailed you some screenshots and Swid from our FRL-Offline installations, and the NDI files are included in the support case.

So, what happens if you are not using the FlexNet agent and are getting inventory from JAMF and SCCM? WMI does not really come in. Why can't Flexera use a combination of Distiller and Acrobat to determine if it is not Reader. That would seem to be a pretty direct way of identifying at least free versions from paid versions.

I tested the swidtag by uninstalling the Pro version, rebooting, reinstalling from CC Desktop and the swidtag did not get updated, so no, i don't trust those entirely. Once I reinstalled, I show one entry for Adobe Acrobat Reader DC and then another for Adobe Acrobat DC (the Pro version - see attached). I am working with our packaging team to add Pro to our deployed packages.

I'd be careful on the suite, unless you do one massive piece of file evidence that can be applied against different versions (for example, Adobe DC shows up as 22.x but Distiller is 21.x - so the required could kill that idea, but Distiller is the best way of determining Pro/Standard from Reader.

see attached for file evidence. I think one of the real problems is that AcroRd32.exe appears in both versions. However, acrobat.exe is unique to the Pro Install, as is AcroBroker and AcroDist. But the distiller version can differ from the executable. The Pro version executable has no file size, so not sure why that is not being distinguished from the Reader Version

Greetings to everyone on this thread. Just wanted to share my personal experience on this topic.

Yesterday my local install of Acrobat Reader on my Windows 10 machine self-upgraded to version 2022. After the upgrade:
1 - My Add/Remove Program Name simply says "Adobe Acrobat DC".
2 - My Start Menu now says "Adobe Acrobat DC"
3 - The Start Menu shortcut launches ACROBAT.EXE

So, looking at my Installer and File Evidence, it is now the same as if the full version of Acrobat DC is installed.

And, when I launch Acrobat DC from my Start menu, it does in fact launch Acrobat Reader. When I go to Help

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