Firmware update Battery Low error

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Morten Marius Wiken

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Aug 21, 2023, 9:54:51 AM8/21/23
to Vero VR N7500 Dual Radio Band
I keep getting a an error sayin that "The battery on the device is low. Please connect a charger" when trying to update the firmware. The radio is on a PSU with 13.8V and the phone is on a charger. How do I solve this issue?

Thanks!

73 de LB0FI

Marnoch Standen

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Aug 21, 2023, 9:58:57 AM8/21/23
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Never seen or heard of this and I wonder are you using a hands free BT speaker microphone…            

 

Only ever seen updating firmware even when connected to a motorcycle…

 

Sorry not much help and hope you can resolve it.

 

Min G0JMS

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Morten Marius Wiken

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Aug 21, 2023, 3:03:57 PM8/21/23
to Vero VR N7500 Dual Radio Band
Nothing else than an Android phone connected. The menu has a device battery line which reads, somewhat inconsistent, between 0.2 and 8ish volts. This is not my rig at the moment, but a loaner from a dealer to make some videos on. I will probably end up buying it though, because this is a radio I would really like to like.

Marnoch Standen

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Aug 21, 2023, 4:08:26 PM8/21/23
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Strange it's not showing 13v or near on the app...

Check supply cables and fuses incase if an issue. 

Marnoch Standen

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Aug 21, 2023, 4:12:59 PM8/21/23
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Attached is my screen shot and at the top is shows voltage of the power supply... For no reason should it go below about 12.5 v 

Min G0JMS 👍

On Mon, 21 Aug 2023, 20:04 Morten Marius Wiken, <morten....@gmail.com> wrote:
Screenshot_20230821-210916.png

Morten Marius Wiken

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Aug 23, 2023, 5:08:27 AM8/23/23
to Vero VR N7500 Dual Radio Band
I have checked with two different power supplies, three power cables and a battery. The same issue persists. The radio works with full output though, so I believe there is some faulty reading either in the app or in the firmware of the radio. 

The only thing I haven't checked is the inline fuses close to the radio. I could try replacing those just as a final test.

Thanks for your help.

Marnoch Standen

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Aug 23, 2023, 7:17:47 AM8/23/23
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Thanks for the checks and I can only suggest trying 2 things, a different phone and get the radio changed if you seeing this issue still.

 

I’m using a Beta version of the firmware without any issues  2.6.3.1 (2023-07-09)   and it’s not been reported before. I thinks you have been given a radio which may have issues and suggest you speak to the supplier..

Morten Marius Wiken

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Aug 23, 2023, 8:23:10 AM8/23/23
to Vero VR N7500 Dual Radio Band
I also think that there is some issues with the radio. I just sent an email to the dealer and I am awaiting a reply from them. I have also measured the voltage at the soldering points on the PCB to 13.8V.

Thanks for helping!

LB0FI

Marnoch Standen

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Aug 23, 2023, 8:26:18 AM8/23/23
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Thanks for letting us know and please update us as it could help others if this issue is seen again.

 

The radio is good value with its quirky App and I hope the dealer sorts this out.

Morten Marius Wiken

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Aug 23, 2023, 8:37:36 AM8/23/23
to Vero VR N7500 Dual Radio Band
I just spoke to the dealer now, he has sent the issue to the manufacturer to see if there are any simple tricks to be done. Hopefully there is.

Marnoch Standen

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Aug 23, 2023, 8:42:02 AM8/23/23
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They are normally quick to respond and give good support when you get past the translation barrier J

 

Min.

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