Support.apple.com Iphone Restore After Update
Simone Whitmeyer
After exposure to water my Iphone X went dead. when I try to turn it on, it gives a message 'support.apple.com/iphone/restore. When I press restore after connecting it to my Mac Pro it starts to restore showing the apple icon and after a while it says restore to factory settings. This msg is repeated again and again.
When she got the phone, her live-in daughter (my aunt) set up the phone for her, and set up all the accounts, passwords and passcodes, as well as setting up FaceID among other things, I wasn't around during setup (I live in a different city)
Not long ago, an auto-update hit her phone (auto downloaded and installed), restarted, and in turn restarted Secure Enclave, asking for her 6 digit passcode (that those among the living can't seem to figure out)
Now I should probably mention at this point, I'm probably the most tech savvy person in my entire family, and I know when to stop, others in my family don't, and keep trying to "help", making matters worse, and downright refuse to listen to me. In this case, they just keep trying passcodes trying to find one that will work, now they did it one too many times and disabled the phone
My grandmother and I went to the Apple Store near her, and due to COVID-19 precautions, they won't even let us enter the store without an appointment, I schedule an appointment (which I was unable to honor) and left, at this point, we were trying to keep the data on her phone, so we were avoiding anything that would wipe it
While we were at the Apple Store, the guy said if we were willing to wipe the data (which we didn't at the time), we could restore it by plugging it into a (any) computer and restarting it in restore mode, I mentioned that all available computers we have at the moment (not including my personal computers, which I don't have access to right now) were (Windows) PCs and don't have iTunes installed (and we will not be installing iTunes, or any other extra software, on them), he said "that is fine, it will work on Windows, and iTunes is no longer required, just plug in the iPhone to USB, restart in recovery mode and BAM, done, you have a factory reset iPhone"
Time goes by and my cousin (the deceased's daughter) takes our grandmother to the same Apple Store, and they say "oh, no problem, we can back that up" and they set up and appointment, they go to the appointment, see that the iPhone is disabled and go "Ooooh, its disabled, yeah we can't back that up", back to square one
I then, while using my phone, remembered that my phone was backed up to iCloud, I later found out that even my mother's iPhone was backed up to iCloud, and it hit me, what if my grandmother's iPhone is already backed up to iCloud? She wouldn't lose anything in a factory reset anyway, it would all be on iCloud at least, and we could eventually get into that
Anyway, we all decide to just factory reset the phone and erase everything, so I go back over, get her phone and go back to that Apple Store, which again they wont accept walk-ins due to COVID-19, so I planned an appointment for next week, but while discussing it, we figured I could just take her iPhone home with me and use one of the computers here
Here's the problem, nothing they said at the Apple Store seems to be true, I plugged the iPhone into a computer (with Windows 10) that doesn't have iTunes installed and is not currently connected to the internet (but according to the guy at the Apple Store, he never said an Internet connection was required), after getting the iPhone into recovery mode, it just gave me a URL to go to (support.apple.com/iphone/restore)
So I grab my Windows tablet I have available (also Windows 10, and also without iTunes, but is connected to the Internet) and with the iPhone in recovery mode and connected via USB to the tablet, I go to that URL, and read the only part that seems to pertain to what I am trying to do
If you are the owner of the iPhone or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support
If you are not the owner of the iPhone and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password to you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.
Even if I was willing to, I am limited to a desktop PC without Internet access (meaning I can't download iTunes, because it can't download anything), and a tablet with a full SSD, there's simply no room on it to install iTunes
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Hey there! I saw this screen when charging my phone that died, and as soon as it turned on, the screen told me to go to support.apple.com/iphone/restore I didn't think anything of it and powered it off again and it turned back on to normal, since I ignored it, I'm now starting to wonder why it showed up in the first place and if it means something for my phone, if this has something to do with my storage, I could understand since mines almost full and I plan on getting a terabyte for that, I just wanted to know if it's bad news for my phone since I ignored it the first time, I apologize for bothering apple with this question, I shouldn't have ignored it in the first place, Im really sorry abut that, I'm only now realizing this could be bad. Any answers?
If your iPhone is displaying a black screen that says support.apple.com/iphone/restore and connect to iTunes - identified by the iTunes logo (computer) and USB cable, the device is going into the infamous iPhone Restore screen, aka the iPhone Recovery Mode. This can occur when you can't update or restore your phone, when you restore your phone from an old backup, or when a new device needs an initial setup. [If you see the Restore screen on your iPhone - Apple Support]
The hardware-related issues can also be the culprits when you're facing the Connect to iTunes error with the 'support.apple.com/iphone/restore' on the top of the screen - the phone was seriously dropped or the motherboard is damaged badly.
Not to worry, things are not as scary as you might think. There are several ways you can take to fix iPhone stuck on support.apple.com/iphone/restore screen without loss and save your iPhone life. If you want to learn how to get iPad out of recovery mode loop, we cover that in a separate article.
The tried-and-tested forced restart (also known as hard reset) may be a quick fix for an iPhone that is frozen with a black screen saying support.apple.com/iphone/restore. Force restarting iPhone is as easy as powering the device off and turning it back on again, and during the process, it flushes out the misbehaving software and then brings the system up from scratch. This won't delete the files on the device.
When iPhone gets stuck on a screen that says 'support.apple.com/iphone/restore', you will need to connect the device with iTunes on your computer, and reinstall iOS. This will eventually exit the iPhone recovery mode to get it up and running. You won't lose the data when reinstalling the latest version of iOS, since it's a same process as software update.
If you can't update the iPhone (What to Do?) and the support.apple.com/iphone/restore error continues, put your device aside and continue reading the next troubleshooting method - before using the Restore feature to erase all content and reinstall the software.
In case neither a force restart nor an iOS re-installation could solve the Restore screen problem to move past the 'support.apple.com/iphone/restore' message, the issue is often traced to the messed-up operating system. It's hard to pinpoint the software bugs unless you employ a dedicated iOS system repair software solution. iOS System Recovery is an intelligent tool that can identify any errors and essentially repair the damaged firmware without data loss.
Once you've installed the utility on a Mac or a PC, the process can be almost automatic. It detects the software glitches hidden in the iPhone. If any found, then reinstall iOS instantly to ensure device accessible and functioning. In addition to the stuck recovery mode screen saying support.apple.com/iphone/restore, it's able to fix Apple logo, boot loop, white screen, black screen, not charging issue, not turning on issue, not connecting to Wi-Fi issue, and more.
The brief tutorial guides you on how to fix support.apple.com/iphone/restore to get iPhone out of the Connect to iTunes screen. You can also check the step-by-step instructions at this page. To do so, first of all, you have to download the iOS System Recover program on your computer.
Pieces of hardware on the iPhone can be prone to failure, especially the motherboard. If it's hardly damaged or loses connection with the device, your phone should be locked and gets stuck on a support.apple.com/iphone/restore screen (support address website). The final step is making a Genius Bar appointment at the nearest Apple Store to have the hardware error checked and repaired or replaced.
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I attempted to do a phone update....after a long while my phone did not restart.... It just had the apple pic with the black line under it... Tried to shut down my phone and when it came back on the top of the screen shows ' supportapple.com/iphone/restore'. Underneath this is a pic of a rectangle with a line under it (computer\monitor? ) and a charger cord with an arrow pointing to the pic.
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