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[Gladys Anick]

Todaywe are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. With general availability on July 1, this standalone Contact Center as a Service (CCaaS) solution enables customers to maximize their current investments by connecting to preferred customer relationship management systems (CRMs) or custom apps.

Additionally, Dynamics 365 Contact Center is built natively on the Microsoft cloud to deliver extensive scalability and reliability across voice, digital channels and routing while at the same time allowing organizations to retain their existing investments in CRM or custom apps.

Security is foundational for Azure. Take advantage of multi-layered security provided across physical datacenters, infrastructure, and operations with cyber security experts actively monitoring to protect your business assets and data.

Your data, powering your experiences, controlled by you. Our core privacy principle is you own your data; we will never use it for marketing or advertising purposes. Feel confident about where your data is stored and secured.

Put the cloud and large-scale intelligence from decades of Microsoft security experience to work. Make your threat detection and response smarter and faster with AI-driven security signals that modernize your security operations.

Use our resources to go from inspiration to execution with our productivity cloud. Get started, experiment with our services, and onboard employees at scale while being confident that you are improving the employee experience.

Learn more about how Copilot for Microsoft 365 provides real-time intelligent assistance, enabling users to enhance their creativity, productivity, and skills. Use our kits to help drive awareness, excitement, user enablement, and technical readiness in your organization.

As a Business User of Microsoft 365 solutions, you have a plethora of resources and tools available to help you achieve and deliver results for your daily work requirements. A new culture of work is available, and you are at the center of driving its success. Discover what is possible and learn more about how you can use the Microsoft 365 set of solutions to help you achieve more.

Champions help build, grow, and sustain the Microsoft 365 rollout and solutions by evangelizing and helping their peers with modern technology. Champions are not only passionate about what they do but also seeing the success of others. The journey and role that you will play in the success of transforming how your organization works is unmatched and critical to the success of Microsoft 365 adoption. Learn more about the resources available to successfully foster both a great champions program as well as the wins that can come from great adoption practices fulfilled through an amazing champion community.

Developers are key to helping the organization build people-centric, cross-platform productivity experiences that extend Microsoft 365 even deeper into your organization. Building solutions across Microsoft Teams, Office, Microsoft Graph, SharePoint, and more. Developing these productivity experiences for the organization will help drive adoption and organizational solution wins that redefine the way you can collaborate and work with custom development experiences that connect those unique experiences from the organization into the robustness that is delivered with Microsoft 365. Discover more ways to affect the development potential with the resources below.

As an IT Professional it is falling upon you to help deliver an always available Modern Workplace solution that fits into your organizational toolkit as its own toolkit of solutions to help both IT and the Business achieve greater results. The dynamics of always available and always connected workplace have never been so important. Discover what is available to help deploy and manage Microsoft 365 and learn how you can also use the solutions you support for the organization to improve IT processes and success.

FastTrack is a Microsoft delivered benefit designed to help you deploy Microsoft 365. Customers with eligible subscriptions to Microsoft 365 can use FastTrack at no additional cost for the life of their subscription.

Custom backgrounds in Microsoft Teams helps show off your own personal style and make meetings more fun and inclusive! When joining a Teams meeting, you want the focus on you, not other stuff in the room.

Just west of the lights and action of Times Square in New York City, the Microsoft Technology Center is home to nearly 1,000 employees and receives over 63,000 customers and guests a year. The center houses an array of customer friendly spaces including an envisioning center, an interactive center, a customer terrace, and a showcase of services and devices. Three of its floors are dedicated to the Customer Briefing Center, which hosts brand evangelists, events, and customer support. By stepping outside our offices, visitors can explore the culture of Manhattan and its surrounding boroughs through myriad public spaces, dining establishments and endless entertainment options.

220,000 employees empowering 8,000,000,000 people on the planet. To make every small business more productive and every large business more competitive. To make every government more responsive and expand access to education. To improve healthcare outcomes, create jobs and amplify human ingenuity.

The Microsoft network connects more than 60 datacenter regions, 200 datacenters, 190 points of presence, and over 175,000 miles of terrestrial and subsea fiber worldwide, which connects to the rest of the internet at strategic global edge points of presence.

You have the option to take Microsoft certification exams in person at a Pearson VUE Authorized Test Center or online in the comfort and privacy of your home with OnVUE. Questions about the online exam experience? Watch the short videos below to ensure you are prepared and know what to expect.

Scheduling a Microsoft certification exam with Pearson VUE starts by creating a free Microsoft Certification profile. Before beginning, be aware that the name on your profile must exactly match the name that appears on the government-issued ID you will present to enter the exam.

If you do not have an ID that meets the requirements of the ID policy and would like to request an exception, or if you are testing outside your country of residence, please contact Pearson VUE support. Any exceptions to the ID or out-of-country testing policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.

Important: You can only schedule up to two (2) Microsoft exams concurrently. Once you complete one exam, you may schedule another. Please note that exams can only be scheduled within the next 90 days.

Planning to do some prep work? The Microsoft Learn exam readiness zone can help you prepare for select exams. Explore tips, tricks, and strategies designed specifically to increase your chances of passing your exam. Resources include exam prep videos with links to enhanced study guides, an exam sandbox, and links to Microsoft official practice tests.

Microsoft international registration or scheduling limitations for India, Pakistan, and China: You may only test in the country identified as your country of residence. This means, for example, if your profile lists China as your country of residence you may only register for an exam in China; Pakistan residents may only register in Pakistan; and India residents may only register in India.

If you do not know the username or password for your Microsoft Certification profile, please do not create another profile. Doing so could delay your certification. If you already have multiple profiles that need to be merged, please contact Microsoft Certification Support and a support moderator will assist within 24 hours.

For English as a second language, we offer an additional 30 minutes to complete the exam if the exam is NOT offered in your native language. Please follow the instructions and fill out the form.

Over the spring and summer semesters, Microsoft will sponsor and participate in a six-part series of panel discussions with retail and technology experts about the digital transformation of retail. Some of the panel discussions being planned include conversations around customer data and AI, sustainability, enabling frontline workers and best utilizing the metaverse. The next panel is scheduled for March 23. Register here.

In addition to sponsoring the panels, Microsoft plans to work with Mason to support the development of retail industry-specific surveys to help with research. The center and Microsoft, with its partners, also expect to create opportunities and resources for retailers to better understand how businesses can benefit from emerging technologies.

Biden was in Sturtevant, in Racine County, to promote the $3.3 billion Microsoft data center, which the Democratic president said will employ about 2,300 union construction workers to build it and then 2,000 permanent employees to staff it.

Wisconsin Republican U.S. Rep. Bryan Steil, who represents the district where Biden was visiting Wednesday, said the Microsoft announcement was good for workers. But Steil said Biden is using it to hide his record on failing to control rising inflation and said Biden was taking credit for private-sector work in the region that began a decade ago, much of it for the Foxconn project.

Racine County is a critical location. All but five of the past 33 winning presidential candidates carried it. Trump is one of the five. He won Racine County but lost the election. Biden was the first Democrat since 1976 to win Wisconsin without carrying Racine County.

The race is expected to be close in Wisconsin, where four of the past six presidential elections have been decided by less than a percentage point. Biden won by just under 21,000 votes in 2020. A recent Marquette University poll showed that Republican voters in Wisconsin are somewhat more enthusiastic about the election than Democrats.

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