WHY I HATE VERIZON!

[ireas...@gmail.com]

Secondary Subject: Payment and Balance Questions
Message Body: I do not know if 2000 characters is going to be
enough....
I am very disappointed that verizon would have an automated system
HARASS my 17 year old daughter for a past due amount of 32 dollars...
(I am refraining from cursing here....8)).
I think you need to go back and look at the fact that I have been a
verizon customer for about 10 years....again..refraining.....I HAVE
NEVER MISSED A PAYMENT....I may have got the wrong amount a couple of
times (which was the situation this time) or went past the first a few
but I have always paid. And your gonna sweat me for 32 dollars? I
think if you look back that last time I had a problem with you I paid
my damn ...sorry..slipped, termination fee and left. you guys are just
lucky the Iphone is a peice of dung. so I came back. Now here i am
thinking...Here we go again. Thinking this time Im just gonna pull my
whole family....It is a shame that you guys cant get your stuff
together. I mean, since when is it ok to call a 17 year old, multliple
times WHEN SHE IS NOT THE PRIMARY NUMBER????? lucky for me I have a
ton of money and she knows I am not in financial decline like the rest
of the world...but I hate to think what some other poor chap that is
really going through financial hardship would feel if his daughter got
the calls saying they needed to call concerning the bill....MULTIPLE
TIMES? you need to fix your computers...It is really easy, I do it for
a living...and you need to hire better IT administrators that know how
to set a primary number on an automated system. Or maybe a manager
that can tell him??? SOMETHING! I am really trying to fill this 2000
characters to get something through someones head......IN THIS ECONOMY
YOU CANNOT AFFORD BAD CUSTOMER SERVICE! PEOPLE LIKE ME WILL LEAVE...
you are now free to send me the "generic" we value your business and
we will get to you ASAP email.
well I almost did it...and whom ever gets the honor to read
this...hope ya dont blow milk out your nose....hee hee 8)...
LOVE












On Thu, Apr 23, 2009 at 1:06 PM, <fsnos...@gl.verizonwireless.com>
wrote:

Dear Robert

Thank you for contacting Verizon Wireless through our website. My name
is Michelle and I am happy to assist you today.

I am truly sorry to hear about the experience that you had with our
company recently. We have your 9484# listed as your contact #,
however if we are not able to reach you on your #, it is possible that
we may try the work #/ home # you have listed. If we are then not able
to reach you at those #'s, it is possible that your other mobiles may
be contacted. One way to keep us informed of your payments is to dial
#PMT send, and you can enter your payment/ promise to pay information.
We also offer autopay for those busy customer who sometimes miss a
payment. Autopay allows you to have your payment draft to the credit
card, debit card or checking account of your choice every month on the
same day. You can enroll in a matter of minutes at 1-866-868-3882.

The total balance on the account is $226.13 with a past due of
$32.70. The current balance of $193.43 is due 05/02/09. Can you pay
the $32.70 today? Please reply to this email so I can secure your
services.

Remember, you can always pay right through your cell phone by pressing
#BAL or #PMT send and paying with a check, debit card or a credit
card.

Payments are applied to your account on the day of the transaction.
The balance on your account may not reflect any credits or adjustments
until your next billing statement.

Note: If you are unable to abide with the agreed upon payment
arrangement, there may be an interruption of service with a $15.00 per
line reconnection fee.


The account will continue to incur a late fee of $5.00 or 1.5% of the
past due balance, whichever is greater, until the account becomes
current.

Thank you for giving me the opportunity to assist you today. We
appreciate your business and thank you for using Verizon Wireless.
Should you have additional questions or concerns, please reply to this
e-mail.



Sincerely,
Michelle
Financial Services National Offline Support Team
Verizon Wireless

well you really know how to push a guys buttons...your company has NO
concern for the fact that you are calling a 17 year old girl about a
cell phone bill....you think she pays it????? EAT MY SHORTZ
CRAPERIZON!!!! YES I will pay the 32 dollars along with my
termination fees for my whole family as I go to AT&T....YOUR CUSTOMER
SERVICE IS UNBELIEVABLE!!! BUH....BYE!
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