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From: "Velammal Placement" <
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Date: 6 Sep 2016 14:08
Subject: Fwd: HCL Technologies || GT Recruitment, Chennai
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Arun Ramaswami A
Head - Training and Placement
Velammal Engineering College | Chennai
Velammal Institute of Technology | Chennai
Velammal College of Engineering & Technology | Madurai
Dear
Arun Sir,
As discussed, we have organized a GT hiring event in
VELS University, Chennai on 10th September, Saturday. For the same, we need you help in spreading a word to all the partner engineering/non-engineering colleges and encourage them to take part in the same. Please reach out to as many colleges
as possible.
Please note the few details below :
Date : 10th September, Saturday
Venue : VELS University,
P.V. Vaithiyalingam Road, Pallavaram, Chennai, Tamil Nadu 600117
Time for Entry : 8 AM to 10 AM (No entry will be entertained post 10 AM)
Job Description is mentioned below :
Ø
Requirement 1
Skill: Service Desk | Work Location: Noida/Bangalore/ Chennai | Qualification: BA/BCom/BTech/BCA/ BSc (CSE/IT/ECE/EEE/E&IE) | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics
Role: He/she will be responsible in providing 100% voice support to the clients and online technical resolution
Skill sets:
• Voice based technical support experience in a global environment
• Basic technical knowledge of PCs
• Knowledge of MS Outlook troubleshooting, Internet and Networking
• Technical Knowledge of operating systems like Windows XP
• Good communication and conversation skills (verbal and written)
• Willingness to work in 24*7 environment
Ø
Requirement 2
Skill: DC Ops | Work Location: Noida/Chennai/ Bangalore | Qualification: BA/BCom/BTech/BCA/ BSc (CSE/IT/ECE/EEE/E&IE) | Batch: 2014, 2015 & 2016 pass-outs with 50% and above throughout in academics
Role, responsibilities, and skill sets:
• L1 support experience on Windows/Unix Servers, AD, Network Devices
• Good troubleshooting skills
• Fundamental knowledge of Networks
• Exchange/Lotus Notes, Database, Storage & Backup, Job Scheduling.
• Excellent Verbal, Email communication skills.
• Exposure to any monitoring/ticketing tool, VERITAS Netbackup and Backup Exec.
• Willingness to work in 24*7 environment
• Work experience with the following:
·
§ Any alert monitoring tool e.g.: Net cool, BMC Patrol, NNM, HP OVO, Tivoli etc.
·
§ Incident, Problem, Change lifecycle process.
·
§ Any ITSM tool e.g.: Remedy, Peregrine etc.
·
§ Batch job scheduling.
·
§ Start/stop backup jobs.
·
§ Backup monitoring tools like Networker.
·
§ Generating Reports through Dashboard, Remedy etc.
Ø
Responsibilities :
·
Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities
based adhering on SOPs/work instructions
·
Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic
mail, and communications), client software & basic network connectivity problems within SLA (If any)Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
·
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
·
Administer and provide User account provisioning & activities
·
Assign work orders / incidents to appropriate support teams and follow up until closure.
·
Route problems to internal 2nd and 3rd level IT support staff
·
Escalate complex problem to appropriate support specialists
·
Routine maintenance updates with other IT staff and business units
·
Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
·
Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customer’s end users
·
Identify, evaluate and prioritize customer problems and escalations
·
Participate in on-going training and departmental development
·
Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support.
CTC Offered : INR 200000 Per Annum


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