emilamyb gilbyrtina hendrix

0 views

Skip to first unread message

Gordon Neal

unread,

Aug 2, 2024, 8:38:26 AM8/2/24

to vegewhese

I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.

Both of my iPad2s (32gb WiFi) can now access NetFlix with no problem. However, these are my daughters' iPads. MY iPad is a 1st gen 64gb 3G and yet I still cannot access NetFlix. I'm getting the "cannot connect to Netflix at this time..." error.

Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.

Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone. I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.

I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!

So I called NetFlix tech support for the 4th time last night. This time, they didn't even pretend to have a clue what the problem was. They had me reinstall the app, they changed my password, blah blah blah. Finally they told me "it's obviously an Apple DNS issue you should make an appointment at the Genius Bar". HUH????You. Have. Got. To. Be. Kidding. Me. I can get to EVERY website and access my corporate Exchange email. This is NOT an DNS issue and Apple is not my ISP. So with that, I've canceled my NetFlix account.

I can't get access to netflix via iPad. I can via wii and computer. Netflix has sent me to apple but I don't want to pay 39.99 for support. Hoping someone knows what to do so I can get access given my son is using the wii right now

Assuming that your iPad (regardless of whether it's an iPad or iPad2) can connect to netflix.com through the iPad's Safari browser, you're probably not going to get this resolved. The problem is at the Netflix end and the fact that they are redirecting users to Apple indicates that they don't have a solution and are grasping at straws. That said, I suppose it's possible that Apple made a change in iOS 4.3.3 that may have broken connectivity with Netflix's streaming servers but if that were the case, we would see a lot more users complaining about this.

Coming around full circle (at least in my case), for sh!tz and grinz, I reopened my Netflix account today. Now I'm getting it once again on my iPad and both iPad2s. Note that I had to delete the Netflix app and reinstall it on all 3 iPads, but I'd done this MANY times over the past several weeks.

i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)

I am having the same problem, started july 8. did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support. they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem. I use DSL for my internet connection. They suggest I call Apple support, but Apple would not help. I will try to release my ip address and see if that fixes it.

I have same issue. About 3 weeks ago, the video didnt work only netflix and youtube app. I shut down my phone. Unfortunately, it wasnt perfect solution. I also did reset all settings. It seemed to have solved problem completely, but I get same issue now. I want to know which thing occurs this problem, with apps or IOS? No matter what it is, it needs to be updated.

Over the last few weeks, the Netflix app on my iPad 2 will display only my husband's profile and not mine. It shows my profile icon, but when I click on it, I see his Recently Watched items and his My List. If I watch one of my movies, it syncs with my profile on other devices, but I can't see My List. And when I go back to my iPad, it will show what I watched in Recently Watched along with his movies. Is anyone else having this problem? Any ideas on how to fix it? (I've updated the app whenever there are updates available, and I'm running the most current iOS.)

Starting yesterday, Netflix will load on all my devices but won't display any content or graphics or play any content. The problem occurs with Apple TV 4K, iPhone, iPad, and Sony Bravia TV. All other apps are working, and SpeedTest confirms I have Internet connectivity and sufficient bandwidth.

I finally got through to TM tech support last night. They concur that it's them, not Netflix. Everything else behaves normally, and the speed of my bandwidth is more than sufficient. In addition, if I turn off WiFi on my iPhone and use only cellular, Netflix behaves normally.

@wdsdFL , are your iPads and phones 3-5 years old? If so, you might want to add a separate SSID for 2.4Ghz with WPA/WPA2 version and maybe name the SSID iPads (or similar), then reboot and try to connect.

Eureka! As of yesterday morning (Feb. 19), everything is back to normal with Netflix on all my devices. Maintenance was done on my tower the previous evening, and I am trying to figure out what fixed it or if something was modified with Netflix or TMHI. In any case, it's back to normal.

@wdsdFL I know how silly this is going to sound, but have you tried completely powering down the devices that aren't working? I don't mean restarting; I mean powering down. I have an issue with AirPlay on my network with my MacBook Pro. In order to fix it, I can't just restart my Mac, I have to power it down, then restart it, and the problem is fixed. (Weird, right?)

Since I updated my laptop to Mac OS Catalina 10.15.4 and safari to 13.1, my Netflix has stopped working on my safari browser. I have tried to watch Netflix on google chrome and used another laptop with an earlier version of the OS and safari and it works perfectly. Anyone else having the same issue?

You can also try Safari Technology Preview. Go to Safari/Preferences/Advanced and check Show Develop menu in menu bar. Go to the Develop menu and select Get Safari Technology Preview. Open from the Applications folder.

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

My IPad Air will not stream Netflix in HD. I have a 30mbps connection according to speed test yet I can only get grainy less that SD quality. Every once in a while the pic snaps into HD for a few seconds then back to junk. I've tried resetting network settings, installing the app. I even replaced my IPad with a new one to make sure it wasn't the hardware. I suppose it could just be the app but wanted to check if anyone else is experiencing this. Thanks for your feedback.

So, some streaming media services allow you to adjust the streaming resolution/speed so lower end broadband users can optimize their media connection speeds to be able to stream audio/video content on more than one or two devices simultaneously.

I have exactly the same problem as you described - no HD on Netfilx or other video streaming services (HBO Go, Stars, etc), except the occasional snap in and out of HD. Have had the iPad Air since Christmas and the same problem and the problem has been present throughout. I noticed on the corners of the video image that it looks like two overlaid images slightly offset - it's as if there is a problem with the video chips or drivers. Since the problem occurs with Netflix and other streaming services, I doubt it's the app, unless they all have the same incompatibility.

There is apparently a problem with Netflix on the iPad Air not playing in HD, I have seen this from several sources online. I have the same problem with my iPad Air. I have about 80 mps connection and everything else streams perfectly in HD except for Netflix. It's just unbelievable, the Air has been out for 5 months and they still don't have this fixed and that it hasn't been reported more widely. It's the same thing with the yellow tint and uneven color on the iPad Air screen, totally ignored by Apple and the tech press. However, this is a Netflix problem so you can't really blame Apple for this.

Some have blamed Comcast because Netflix does seem to stream in HD during the night/early morning hours - about 1:00 AM to about 6:00 AM. Give it a try and see if you get the same result. So the argument is that Comcast is somehow restricting HD services for Netflix during 'primetime hours'. However, this might just be a conspiracy theory. Although, it is interesting, particulary if your able to stream Netflix in HD during those hours...

The log files show netflix-streaming or netflix-base as 'allow' but the session end reason is 'tcp-rst-from-client'. A packet capture reveals not a great for me to work on, a TLSv1.2 Encrypted Alert before the RST packets.

You may be running into a problem with the port numbers for Netflix on IOS being different from the ones identified in the application by Palo Alto. A good way to troubleshoot would be to unblock all traffic to a specific host IP address and view the monitor logs for the port and application accessed by it when you try to stream Netflix.