Amazon Prime Video Frame Rate

[Custodio Groves]

There are multiple frame rates that can be used when creating captions files depending on the type of content and standards for your region. Non-Drop Frame timecode means that for every frame of video, there is a corresponding timecode number. The timecode increments without any compensation. In almost all cases, timecode is Non-Drop Frame. The following caption frame rates and Drop/Non-Drop values are supported by Prime Video:

Prime Video Direct supports video sources with the following frame rates: 23.976, 24, 25, 29.97, and 30 frames per second (FPS). There is no requirement to perform frame rate conversion on your content to meet specific regional broadcast standards (e.g. NTSC, PAL, SECAM). For best results, we recommend exporting your videos at the same frame rate at which the content was shot and edited.

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The lack of proper frame rate match has me using Roku less and less. Almost every major original series or movie on almost every major streaming service is now shot and delivered at a true 24.000fps, which causes stutters on every Roku device during playback. This includes Netflix, Disney+, and Prime Video.

What's more, current Roku devices don't even support proper integer refresh rates, which means even if the channel does support Roku's frame rate match feature, it will still display 24.000fps content at 23.976hz, which does nothing to solve the stutter problem.

You've been beating this to death for 3 years. Why would you still use a Roku? No one who uses one cares. I've always used frame rate matching, currently on a Samsung that I sincerely doubt is capable of 120Hz or better refresh. I have no idea what you're seeing, but frame rates are hardly standardized. Look at "Doc Martin" on the Roku channel: 60p. On Tubi: 24p. Pluto: 60p. Vudu: 50p (probably the only one that got it right, but the cameras they used could be set for anywhere from 5 to 75 fps, so who knows?). The one thing that I can see the Samsung do is that a 50p input forces "judder reduction" to the max and it can't be manually overridden. That doesn't happen with 24p or 60p stuff.

Few years before, roku premiere+ used to match frame rate for all the apps. Based on that experience, I recently bought roku ultra. Only youtube, vudu and prime displays automatically at 24p if the source is 24p. Netflix, apple tv, and disney+ videos are converted to 60fps. I have to go back to apple tv 4k.

We understand that you are experiencing issues with the frame rate on some of your streaming apps. We would recommend taking a look at our Support page for more information regarding this: How to change the display refresh rate to match the native format of each movie, video or TV show. Additionally, you can try adjusting the display settings on your TV to see if that makes a difference.

There is no framerate settings in the TV. The TV is capable of displaying 24p, 25fps, 50fps, 30fps and 60fps based on the source. Other devices such as fire tv, apple tv, etc. are automatically sending the native frame rate of the movie. I have the match frame rate set in roku under advanced display settings.

The roku interface is seen at 60fps by the TV. Amazon prime and youtube apps have no problem changing the framerate to 24p if the video source is 24p. It is mainly the netflix and disney+ apps. Though the source of video is 24p, roku is converting the video to 60fps and so the movies are not smooth.

I'm glad it's not just me. This is an absurd thing for Roku to not provide, given the amount of content being put out in actual 24.000fps now. I love my Roku's, but the lack of some of these features is head scratching and the total lack of actual feedback from support is always concerning. There are lingering years long issues that have just gone unresolved.

It's almost like we need to write in to the larger tech sites and Youtube channels that cover this stuff and start asking them to bring this stuff up so more eyes get on it and maybe some pressure gets put on Roku to fix this stuff.

Apple tv can match framerate in all apps except youtube. Android devices can do as well but you have to use kodi with addons. In roku, though it won't match the framerate, there is a workaround to lock the framerate to 24p - you can use it if you know for sure that a movie in say netflix, streams at 24 fps.

Fire stick has a remote shortcut where you can manually change the framerate to anything. But there is no way to find the streaming framerate for a netflix show/movie - you have to try changing to a different framerate until the video is smooth

I'm realistic. They can't support everything, but framerates should be supported and for me, the should absolutely implement CEC volume control for the Roku app. It seems an unbelievable oversight that the app can't control volume.

Software update version 6.2.5.3 to the Amazon Fire TV has added the ability to configure the media player so that it adjusts your TVs refresh rate to match the frame rate of the video content being played. This is a feature that home theater enthusiasts have been wanting for a long time because it eliminates video judder and results in a perfectly smooth one-to-one correlation between the frames of a video and the frames being shown on the TV.

Before getting into how this new Fire TV feature works, lets briefly discuss why it exists in the first place. By default, the Fire TV, as with most media players, sets your TV to a refresh rate of 59.94 Hz. This means that the image being displayed by the Fire TV is updating about 60 times per second. The higher the refresh rate, the smoother moving objects will appear. This allows the animations and movements seen when navigating around the Fire TV user interface or inside an app to appear crisp and responsive.

When playing a 23.976 fps video on a TV set to a refresh rate of 59.94 Hz, which was the only option prior to the new frame rate matching feature, the Fire TV must constantly switch between showing a frame 3 times and then showing the next frame 2 times. This results in something called video judder, which makes motion and camera pans in videos appear choppy because you are literally seeing half of the frames more often than the other half.

The only oddity I encountered is that the Fire TV sometimes set the TV to a refresh rate that was double the video frame rate, instead of using the exact refresh rate. This resulted in a 25fps file using a 50Hz refresh rate, a 29.97fps file using 59.94Hz, and a 30fps file using 60Hz. This is fine because it means each frame is displayed exactly twice and achieves the exact same effect as using an exactly matching frame rate. Remember, unwanted video judder occurs when the frames cannot be evenly divided into the refresh rate, so a TV refresh rate that is double the frame rate of the video does not have a negative effect. Interestingly, this doubling behavior did not always occur. For example, playing the first episode of the second season of The Grand Tour, which is a 25fps video because it was shot in the UK, used a 25Hz refresh rate, but playing a 25fps video in MrMC used a 50Hz refresh rate, so it might be dependent on the app being used.

I know what you mean. I like the FireTV remote and interface better, but the quality of the picture on the nVidia Shield TV is really nice. When I want to watch regular TV or replays of old shows then FireTV is OK, but for movie night, the Shield is the way to go.

With FTV3 and Cube they switched over to amlogic, where the worst (and thanks to amlogic terrible) work on kernel and debugging has been done for almost two years by the community (openelec/libreelec, kodi) to finally sort out most ridiculous issues. Lets see whether amazon is committed to do this hard work for old and probably buggy mediatek.

Also, on my 2015 M60-C3, only the old Amazon Fire TV with 4K plays Netflix at 24 fps automatically regardless of what setting I choose, the new pendant plays at 60fps and there is no way to force it to 24.

Half mistake ;) yes mrmc is capable of switching frame rate on older fire tv (my first gen) but just limited to 24 Hz and not 23.97 I tested first vs 3 gen fire tv mrmc with the same movie and 3gen switch to 23.97 and 1gen zu 24p with droped frames

On my 2015 M60-C3, only the old Amazon Fire TV with 4K plays Netflix at 24 fps automatically regardless of what setting I choose, the new pendant plays at 60fps and there is no way to force it to 24. I am very upset at this.

Jim,I found this site because I was searching for the answer to this very question. I noticed while watching Season 1 of Goliath the same phenomenon. At the top of the screen it says 4K but at the bottom of the screen it says 1080. Did you find a reason for this or better yet a solution?

There is a bug in Samsung firmware. When the TV goes back from HDR to a normal mode - some picture processing feature (Auto Motion Plus?) gets silently enabled (but in Expert Settings menu it still listed as "Off").

When you see this frame rate issue - go to the Expert Settings -> Auto Motion Plus (or I think it's now called Picture Clarity Settings in 2020 models) and turn it on and then off. Frame rate stuttering should now be gone (until you play 24p HDR content).

There is a stutter issue on the Q range of TVs especially using Sky Q. Large thread on the AVForums site where some people have some suggestions for work arounds. Seriously thinking of returning my Q80 as it'll drive me nuts.

I bought 4k TU 8000 TV two weeks before. I too had the same issue with frame rate . It is not smooth when I watch movie video. I can observe delay in object moving and some times missing some object movements. Samsung must update the software . I am not satisfied with your TV.

Amazon Interactive Video Service (IVS) allows developers to easily deliver low-latency video to viewers worldwide. With Amazon IVS, streamers need to handle only stream production, then send the stream to Amazon IVS. Amazon IVS handles video processing (ingesting and transcoding), delivery, and playback to viewers using the Amazon IVS player.

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