Fwd: Request for placement drive at VBIT College campus - reg.
placements vbit
Dear Sri Lakshmi,
Greetings!
Hope all is going good and thanks for reply.
Knoah Solutions is an award-winning Global outsourcing company - led by a U.S. based management team - that delivers the best multi-channel customer and technical support services in the industry. Since its founding in 2001, Knoah Solutions has successfully helped large enterprises and small companies deal with the challenges of contact center outsourcing by providing a unique blend of management experience, operational process best practices, state of the art technology and a core philosophy of flexibility and openness.
Knoah is known for contact center services delivering voice, live chat, email, BPO and 3rd Party QA services.
Our employee strength is above 1000 as of today. We are in the process of Business expansion and hence, we are looking to hire talented and energetic professionals who can build their career with us in Technical Support.
We recognize individual’s performance. We believe in their seamless growth in diversified areas of our Business in appropriate positions.
We are currently hiring for the following positions:
Job Designation: Technical Support Associate
Support Type: Voice and Non-Voice
Position objective:
- As Technical Support Associate, you are expected to address customer challenges and queries through voice/chat support and ensure effective resolution to the challenges the customer encounters
- Ensure customer satisfaction and quality parameters are met for the resolutions provided
- Ensure that you delight customers and help in retention by providing customer experience that would enhance stakeholders value
Required Knowledge:
- Basic understanding on:
- Computer Operating Skills – File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, keyboard shortcuts.
- Operating System – Knowledge of hardware – RAM, HDD, devices. Knowledge of OS – Mac or Windows. Control Panel and basic hardware troubleshooting.
- Internet Concepts – Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic computer troubleshooting.
Skills:
- Communication Skills – Moderate to High
- Written English – Grammar correct
- Technical Skills - Good
- Typing Speed – above 25 wpm
- Willing to work in night shifts
Desired Behavior:
- High commitment
- Ability to learn
- New ways of thinking and doing
- Adaptive to team and organization
- Open for feedback and learning
- Proactive and high energy
Academic Qualifications: Graduate and above in any stream, preferable with first division.
Candidates awaiting results can also apply.
Job Location: Raheja Mind Space, HiTec City, Hyderabad.
We are planning to attend the drive this week by 15th. Please check the feasibility and let us know the number of candidates who are willing to participate.
We will finalize and keep you posted of the plan.
Regards,
Irshad Hussain
\Sree Lakshmi
