Landbot Pricing

[Marine Farinha]

Ourwebsite chatbot plans range from the Sandbox plan (individuals) to the Business plan (large businesses), each of which has different pricing models and includes more or fewer features, according to the type of plan.

The bigger difference is related to the support provided to Business customers. They get access to not just our support content and live chat, but they also have a dedicated Success Manager, have priority support, and can have team training and custom documentation review (InfoSec, legal, and more.)

However, the green verification mark (Official Business Account) is only available to well-established medium and large businesses. For that reason, our WhatsApp plans only come in the Pro and Business options.

As far as support goes, Pro WhatsApp users get access to live chat support, but not to a dedicated Success Manager. However, since Landbot is an official WhatsApp BSP, Pro customers have concierge onboarding, in which we provide support during each step of the set-up and onboarding process.

On top of the basic support options, Business customers also have a dedicated Success Manager, have priority support, can have team training and custom documentation review (InfoSec, legal, and more,) as well as concierge onboarding.

Landbot is an AI chatbot generator designed to help businesses create conversational experiences that drive revenue. It's aimed at marketing, sales, and customer service teams, offering features such as lead generation, appointment booking, and 24/7 assistance. In this article, we'll share the key facts you need to know about Landbot, including its main features, target audience, pricing, use cases, benefits, limitations, customer support, integrations, and competitors.

Landbot offers a free plan called Sandbox, which is suitable for individuals testing chatbots. Paid monthly plans include the Starter plan at $45/mo, the Pro plan at $110/mo, and the Business plan starting at $450/mo. Free trials are available for the Starter and Pro plans. Check out their pricing page for more details.

Landbot has been commended for its ease of use, customization options, and effectiveness in creating chatbots. Based on 201 reviews, Landbot has an overall rating of 4.4 out of 5 stars. Check out the Landbot reviews on Product Hunt for more details.

Landbot helps businesses enhance their customer conversations, and Tome complements this by providing a platform that organizes and strengthens your communication efforts. Ideal for teams in marketing, sales, and customer service, Tome supports easy teamwork, content development, and planning. It's a great place for writing chatbot scripts, organizing how you interact with customers, or overseeing lead generation projects.

Tome's easy-to-use platform, with its strong tools, helps your team efficiently produce, share, and refine content that increases revenue, aligning with Landbot's aim to improve customer interactions. Using Tome in your daily work helps you maintain clear messaging, simplify your tasks, and increase both productivity and customer happiness. Use Tome for a unified method in your communication and marketing efforts.

Every time Stripe submits a charge request to your bank, its automated systems determine whether or not to accept the charge. In order to determine this, Stripe takes several things into consideration, including account balance and card expiration date.

You can edit your invoice details from the Subscription sections, under Billing Details. Once you have updated your information, all future invoices will be issued as per your last changes.

An AI Chat is a conversation that, at some point in the conversation flow, goes through a specific block (AI FAQs Assistant, AI Lead Gen Assistant, or AI Appointment Assistant). These chats are counted independently of a regular chat and are billed separately.

If you comply with the conditions of this Refund Policy, write to he...@landbot.io before this period ends, and we will process the refund request. You will receive the refund in your bank account in 5-10 working days.

If you upgraded and decided that the new plan did not work for you, we guarantee a 7-day money-back guarantee period. This means that you can enjoy the plan you upgraded to for 7 days and then decide if it is worth it according to your needs ?

If you forgot to cancel the subscription before being charged again, you also have a grace period of 7 days to cancel the subscription and ask for a refund. This applies both to Monthly and Yearly Premium plans.

All conversations are measured in fixed 24-hour sessions. A conversation starts when the first business message in a conversation is delivered, either initiated by the business or in reply to a user message. Businesses and users can exchange any number of messages, including template messages, within a 24 hour conversation session without incurring additional charges. Each 24 hour conversation session results in a single charge.

The free conversations are applied at the WhatsApp Business Account (WABA) level. This includes only user-initiated conversations (Service category). These conversations are not cumulative, they are renewed every month.

As a yearly plan customer, as always, you will be charged for the extra chat volume on a monthly basis. This means that, starting from March, the new pricing will be applied as well to your subscription when it comes to calculate your extra volume charge.

For example, if a utility conversation is open and a marketing template is delivered within that open conversation, a new, separate marketing conversation is opened and a marketing conversation charge is initiated.

Our previous pricing model was based entirely on feature tiers and seats, which meant customers generating 100K chats a month and customers generating 10 chats a month would pay us exactly the same amount.

Once we had the relative preference and WTP data for each feature, we plotted them onto a 22 matrix where the Y-axis represented the relative preference and the X-axis represented the deviation from median WTP.

Once the range was established, the only remaining question was whether the usage should be banded (fixed range per tier) or continuous (bill for every X usage). In the end, we decided to include a free allowance and charge only for the overage.

However, upon realizing that it would take at least a year to reach statistical significance and that there was virtually no way to prevent users from seeing the other variant, we decided to launch it to all new users.

We found that the new pricing did not hurt conversion rate, logo retention, or the average selling price, but it did increase net revenue retention by 26%! This gave us the confidence to fully commit to UBP and continue testing different iterations.

For example, if your revenue is mostly sales-driven and has an underlying cost to serve that scales with usage, then usage-based pricing could be a great fit. However, if your product is mainly self-serve and relies on virality to drive acquisition, sacrificing conversions in exchange for a higher average revenue per account might not be worth it.

The good news is that SaaS users today have become accustomed to paying for usage, so it is still an acceptable option.

Another aspect to consider when choosing your value metric is whether it should be cumulative or one-off.

As a business, you probably see cumulative metrics as the better option, but your users might not always agree. Make sure to consider their view, the nature of your product, and the norm of the competitive landscape.

Generally speaking, cumulative metrics work better with products that act as a system of record (like CRM and analytics), whereas one-off metrics work better with workflow automation tools (like business process automation and email marketing).

You also have to prepare your sales and customer success teams to handle communications regarding UBP. This requires an entirely new playbook on processes, contract negotiation, and even compensation.

This means your UBP should be designed for not only the current state of your company but also its next one to three years. Bear in mind that your product will evolve, and so will your team, market, and competition. No amount of data will be enough to predict these changes, and a lot of it comes down to qualitative judgment and convictions.

Landbot has 4 pricing edition(s), from $0 to $99. A free trial of Landbot is also available. Look at different pricing editions below and read more information about the product here to see which one is right for you.

Our Customer Enablement suite is designed to be a fully embedded in-app experience for your users, which is why we follow a per-customer organization pricing model with tiered pricing per number of customers.

No. You can fully test out Metorik and all the features on our 30-day free trial without adding a credit card or paying a thing. It is completely up to you if you would like to carry on using Metorik after your trial has finished.

If your average monthly orders over the last 3 month drops below your current plan's minimum, we'll automatically downgrade you the following month. You'll only ever pay the cheapest possible price.

That's a fair question, and we know the jump can seem quite big between $100/m and $250/m. A long time ago, we used to offer smaller jumps, but people ended up changing plans almost every month and could never tell what they'd be paying, so we decided to change things. But if you're just over a level's limit, let us know and we'll try help.

That billing month, nothing will change. If it looks like the current month's orders will push your monthly average orders (over the past 3 months) outside of your current plan's limits, we'll let you know and the next billing month, your plan will automatically change and you'll be charged the new amount.

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