Netflix Sound
Sibila Tellio
Everything works fine as far as watching tv, dvd etc. using the surround system. However, whenever I launch Netflix or Hulu I can only get sound through my tv speakers. There is no way I can figure out how to add those on the input menu in either the receiver or tv software. All connections (tv, dvd, cable box) are made using hdmi.
If you are 100% sure that both the TV and receiver have ARC, and that you've connected your HDMI cable to the ARC connections on both devices, and your HDMI cable can support ARC (should, but double check the specs), then in theory it should work. But as @wuzzzer suggests, using an optical cable to carry the sound from the TV will achieve the same goal and save you some frustration.
my sound works on mozilla for everything i found but netflix, i have don't all the steps netflix has suggested but i still have no sound on mozilla but do on other browers, i have checked that mozilla volume is set to full and on but still have no sound. i have made sure my audio codecs and mozilla is up to date. is there any other things i might try because i really like using mozilla not other browsers.
Trying to watch a film on Netflix accessed direct from my 65 inch OLED that I had delivered yesterday. Every 3 minutes or so the Sony sound bar cuts out: if I stop the film then restart then the sound returns. It is really impossible to watch the film. The sound bar is connected via optical cable Any ideas would be appreciated.
intersting i never noticed that...yea in the app you can choose what you want to hear..stereo or 5.1...............but still even when i play it in my browser i get 5.1.....as far as i can tell it auto plays what your system is set up for...at least thats what it does on my system, because even in the browser my back speakers work, it sounds the same in ether...i set the app to stereo and yep its crappy stereo
listen you keep having issue hearing 5.1 so........if you have the speakers or headphones does not mean you will hear it...you have to set up the settings in your system to use it....you have to have the right hardware (sound card or onboard sound) that supports it in your comp to use it.....
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
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