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Stayla Casillas

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Aug 5, 2024, 9:08:46 AM8/5/24
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HelloI updated Illustrator yesterday to version 26.0.1 and a strange flickering is now occurring. When I move my cursor the grey background behind the artboard flickers between light and darker grey. Also, filled shapes onscreen do the same thing -- jumping between a slightly lighter and darker shade of the same color. This appears to be related to onscreen guides for alignment trying to appear -- when the flickering is happening, alignment lines are visible, but no text (Anchor, Center, 45 degree angle, etc.). I'm attaching a quick screen recording in which you can see the flickering happening, then it stops, then starts back again. Never seen anything like this until the update yesterday. Please help, this is incredibly annoying and headache-inducing!

I've been having this exact probelm for a while and it finally annoyed me enough to seek a solution here on the forums. Since I'm using two external displays (Dell S2421H & Cintiq 13HD) with my MacBook Pro, I tried the 1080p display scaling suggestion first. That didn't solve the problem, so I went back and made the suggested changes with GPU Performance, Animated Zoom & Real Time Drawing. Turning all three off solved the flickering problem. I wanted to see if any one by its


I'm having an issue as well. I just got my new Macbook with an M1 chip. I'm running Illustrator 26.0.1 and when I open an image the whole artboard turns white. While I'm zooming in and out I'll catch glimpses of the image but then it turns completely white again and I can't see anything. It's basically unusable at the moment.


I thought I'd add a screen capture too. This time I was able to see the image as it opened but as soon as I choose the move tool and click on the image the screen turns white and I can only see the image outline when I mouse over it. If I click, the screen turns blue and I can't see anything.


Sorry to hear about the trouble you are facing. I just want you to check if turning off "Animated Zoom," "GPU Performance," & "Real-Time Drawing and Editing" helps or not. Would you please check that and let me know?


I've been having this exact probelm for a while and it finally annoyed me enough to seek a solution here on the forums. Since I'm using two external displays (Dell S2421H & Cintiq 13HD) with my MacBook Pro, I tried the 1080p display scaling suggestion first. That didn't solve the problem, so I went back and made the suggested changes with GPU Performance, Animated Zoom & Real Time Drawing. Turning all three off solved the flickering problem. I wanted to see if any one by itslef was causing the issue, so I turned them back on, one by one, and then in the different available combinations. Just simply turning all three off and then back on seems to have solved the problem for now. I figured it would be helpful to post my experience here, especially for the user above ( @Vanlop22265005y5oy ) who asked why we should have to turn those off. Thanks for the solution. Have a great day!


Still an issue in 2023! But this little trick worked! Unchecked them, clicked okay (background went grey and a little glitchy), when right back in to preferences and checked them all again and the problem was fixed!


Hi! going thru same issues with the flickering grey background in Illustrator.

I'm in my Displays menue in the System Settings for Mac. I got your "MAIN DISPLAY", but there's no "Resolution" option to hit "Scaled". and my display (Dell S2721QS) doesn't show the rest of these options you have. Pleae help. this flickering is giving me headaches while working!






Good golly. One has to try ALL those steps to shut off that annoying flicker?



Here's my solution. Quit out of Illustrator. Re-open file. No more flicker.



Here's to the AI dev team to get rid of the flicker in the next update.


I thought it was just my new monitor. Thank you SO Much. It fixed the flickering in my Illustrator by turning off "Animated Zoom," "GPU Performance," & "Real-Time Drawing and Editing" from Illustrator Preferences.


I fixed this problem by unchecking GPU performance, and animated zoom but has adobe fixed this issue with an update to Illsutrator? I'm running Illustrator 27.0 with Mac Os 12.5.1 and Macbook Pro 2021 with APple M1 Max and 32 GB RAM. THis needs to be fixed properly.


I have had this issue for YEARS (8 or so)! I have had a few different computers in that time, all high spec Macs. It does it all the time when I'm working in Illustrator BUT only if I have Photoshop open as well, portions of the artboards and everything on them also disappear and goes white, and then reappears if I zoom in and out. It has been a constant problem for me, even to this very day! The only way I can stop the flickering cursor is to close Photoshop, and to only work with Illustrator open. I have spoken to adobe techincal help on many occasions regardring this, as I literally cannot bear it when I'm working - it drives me CRAZY! The promises of a solution have never been upheld...it has been a persistant issue for me over the last 8 years, and so I don't have much hope that there will ever be solution coming. I even replaced my older Macbook for an iMac at one point, hoping that would be the end of it...but no, the problem continues. Adobe, seriously...when will this be fixed?!


I have just purchased a brand new Macbook Pro 2022 last month - I am yet to use both Photoshop and Illustrator simultaneously on it, to know if this problem is also present on my new device. I will keep you updated though!


I will create an RGB document, create my RGB swatches (the brand colors I use are unsaturated pastel colors) and after working with the file for a while (dragging screenshots in, playing with text layout, etc...) My unsaturated pastel colors will randomly change to a hypersaturated brighter more vibrant color. It really destroys my productivity since I end up having to go back and adjust all colors before export. I never see the actual change occur, its almost as if it happens when I have the window hidden and am looking at something else. The only thing I can image that could be causing this is when I drag in screenshots since they are foreign to the document. I've attached screenshots of what the color starts as, and what it consistently changes to in all my documents.


I've got a user with exactly the same problem. Can't figure out what's happening to her as she's had the issue over two different computers. Completely reinstalling the entire Adobe suite seemed to help on her previous machine. Trying it today on her current machine and see if it helps.


I've been having the same issue. In Illustrator my colors are oversaturated. I have tried to reinstall the app twice and the problem persists. The app color profile matches the documents profile. So I have no idea whats causing this.

Also, when I copy an object from Illustrator and paste it on Photoshop, the color code of this object changes, even though I'm using the same color profile in both apps. My computer is a Macbook pro 13-inch 2017 with Two Thunderbolt 3 ports.


Now, I have tried to change de GPU x CPU view and I got a closer looking color with the CPU On in Illustrator. But, even though the colors are pretty much alike, the RGB color code in Photoshop is completely different than the one in Illustrator.






I have turned on the profile warnings but as soon as I paste the orange rectangle, there are no warnings. Somehow the RGB color codes now match. The visual color is different though , much more saurated on Illustrator still.


This is what I did to get correct color: The monitor color profile has to be the same as the Photoshop and Illustrator color profiles (I've set them to sRGB). The soft proof profiles (have to be the same also - Choose View > Proof Setup to set them). And you have to restart your computer after making all these changes. That was it. Turning the color profile warnings in photoshop and illustrator will help managing color problems in the future.


I could be wrong, but I think this may be the same problem I've been experiencing for months. I've verified this with multiple co-workers, had them test this, and they've had the same problem without ever having noticed it: when you have an sRGB (or working CMYK doc) and place a screenshot Preview on Mac OS (the small thumbnail that appears in the bottom right corner when you make a screenshot), the document will change to either Display (RGB) or Untagged CMYK. Color profile is discarded immediately upon placing the screenshot preview within the Illustrator Document. This has caused much difficulty in the past, having to re-coordinate colors across multiple documents, etc. Even if this doesn't address the same issue as in this thread, PLEASE address this. I've already shown this to an Adobe employee who was sharing my screen, and they were able to see this is a repeatable problem, but unfortunately it wasn't addressed in this morning's new update 27.0. Thanks in advance for any help on this! (Note: Placing a screenshot through File > Place does not have this same problem, so of course there is a work-around, but most people are probably like me and have no idea this is even occurring until it is too late. Command-Z does not undo the profile change).


Whenever I go to export my Illustration to a .SVG file it groups every line together instead of separate for our Adobe Illustrator Technician. Is there a fix for my issue or even a better way to export the file?


The lines are grouped per part and all parts grouped together to maintain as much information in the exported file as possible. Doing this allows hot spotting to highlight the parts as well as callouts.


at my workplace we have an Adobe technician and a Technical Draftsmen (Me).What usually happens I make the Model and the call outs for the parts and then i hand it over to our adobe Technician to adjust the line weight and minor imperfections of the illustration, then she exports them for our manuals. When we were pitched the idea of using Illustrate they said that it would be compatible for Adobe, now that were running it it make her jobs 10x harder because when she imports it from the .SVG it imports the whole illustration as one and it wont un-group the lines. In order for it to work she has to click every single line individually. So that is why I was asking on how to Export it without it grouping every line together.

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