Actually we are not working for envato but a community member in this forum. We are trying to help people so that they can go in the right track. You should to co-operate with envato support to fix your account issues. Thanks
After receiving the email, I immediately checked my account on ThemeForest. Sure enough, my account was disabled and there was a message stating that I had to contact help if I had any questions about the issue.
Firstly, I have purchased 44 items from the Envato marketplaces. With my account being disabled, I cannot download any up to date versions of WordPress plugins and themes I have purchased. That should not occur. I am a paying customer and should have access to all the items I have purchased.
Sadly, whether my account was deactivated or not, not being able to access files is a big problem for all Envato customers as when a product stops selling well, the author simply pulls the product from the marketplace.
There is a big problem with this practice as it means that the last version you had of the product could be a buggy mess and there is no option to download the last released version and no way to get a refund (Envato have a bad reputation for refunds).
The second problem was my main concern. I have been an active affiliate of Envato since 2008. Their affiliate program is pretty awful as they only pay a small percentage of the first deposit of new customers. This means that the majority of traffic that is sent their way results in no commissions being generated.
However, because ThemeForest is the largest premium WordPress theme store and CodeCanyon is the large premium WordPress plugin store, I have always had to refer traffic to them because around 95% of premium WordPress products can be found there. OK, technically I could have avoided linking to ThemeForest products, but I always wanted to review products I liked and many of those products were sold on Envato marketplaces.
I have used the contact form on Envato marketplaces for many years to contact developers to ask for demo copies of their products so that I could review their themes and plugins. Likewise, many developers have contacted me directly through an Envato marketplace asking if I could review their product.
If I see a plugin or theme I like, I contact the developer and ask them for a test copy and ask if they would like a review. One reason I contact the developer of a theme or plugin directly though ThemeForest or CodeCanyon is because many developers do not have a website of their own. All they have is a coming soon page with their company logo. Therefore, contacting them via the contact form on Envato is the only way to get in touch.
I receive emails from WordPress theme developers and plugin developers every single week asking me to review their products, join their affiliate program, or send a tweet to help promote their new theme or plugin.
No one had the courtesy to email me beforehand and explain that a complaint had been raised. No one gave a second thought to look at my account and see that I am a loyal member in good standing. The first thing they did was deactivate my account. That means that the support team did not even take two seconds to check if I was generating money for their company as a customer, as an affiliate, or as both.
After pleading my case, the support desk noted I had been promoting them for years and reinstated my account, but they added that if there was ever any complaint against me, they would close my account with immediate effect.
Last Thursday night I participated in a video interview with Nathan Weller. In the video I spoke about how I made a point of moving away from making money through affiliate marketing in the past because of the way that companies, particularly large companies, can and will close the affiliate program at any given point.
Sure, if I ever refer to a product that is listed in an Envato marketplace, I can use an affiliate link; however, moving forward I cannot actively promote Envato products with the same enthusiasm I did in the past.
However, without a doubt, they do no need to take a hard look at many aspects of their customer service. This includes complaints, refunds, the withdrawal of products customers have paid for, account closures, and more.
I am an experienced developer, content creator and internet marketer who loves technology. I frequently build websites with WordPress and make money on the internet through this blog and my YouTube channels.
The link you posted is about transferring license between kriesi.at forum accounts. That we can do but since purchase and download processes are managed by Envato, we are not able to transfer your licenses on Envato accounts. Please contact Envato support regarding that.
Avada comes with 6 months of included support and free lifetime updates. Once the 6 months of included support is up, you can extend support coverage for 6 or 12 months further. If you choose not to extend your support, you will still be able to submit bug reports via email or item comments and still have access to our online documentation and video tutorials.
With the purchase code, you can add a single purchase code, or you can also import all your Avada purchase Codes directly from you Envato account. You can also do this from within My Avada once you have registered.
If you are unsure about where to locate your Purchase Codes, please see the How To Locate Your Purchase Code on ThemeForest doc. To import your purchase codes from Envato, simply click on the Import From Envato button. This opens a window where you can login and connect to the Envato API (this is the same login as your ThemeForest account).
When you login, you will be met by another screen, asking you to Approve My Avada to connect to your Envato account. You can see specificially what access is granted on this screen. You must click Approve for the purchase codes to be imported.
Finally, when you click on Approve, another window will quickly appear and then close, and you will be back on the Create Account page, and a message will be displayed explaining that if there are any Avada purchase codes on that Envato account, they will be imported into the Avada account when you click on Create Account.
At this point, all you need to do is to add your name, a unique username, a valid email address, and your chosen password into the relevant fields and then click Create Account. An email will be sent to your email address with a link to validate your account. Simply click on Verify Account, and you will be directed to a page confimring the verificaton was successful. From here, simply click on View Dashboard.
Another problem is that, sometimes customers are able to open a new ticket even if their support period was expired (they logged in with their Envato account). I guess it is related to the above issue about the validation process, perhaps?
It was really odd. After opening this ticket, I then tried reconnecting my Ticksy support site with Envato but instead I was completely disconnected from the API after clicking the "Reconnect" button (though the Ticksy displayed the complete message). And all my categories were disconnected, too.
As I am writing this, the API is acting strange again. When I clicked the "Refresh Purchase Data" in a customer's ticket, the system showed me the "The Envato API seems to be experiencing connection issues." message.
This is definitely an Envato API issue then. I would give it a few hours to get back up to speed and see if things are working again. Let me know if this is still happening after 24 hours. Thanks Paul!
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