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Everything worked well for months. Suddenly, when we put Netflix on, no sound. There IS sound for a Netflix trailer, but not for an actual show. All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine. What happened, and what needs to be done?
My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps!
Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?
As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again.
My TV (KDL-50W829B) is set up to play through an external audio system, connected to the TV's optical output. Digital TV plays in stereo, PS3 plays in 5.1 surround (Dolby Digital) or stereo, Youtube plays in stereo (edit: no it doesn't, my mistake) - the TV and receiver appear to be set up correctly and compatible.
The problem is in the TV's Netflix app, where sound will play if the title has 5.1 surround audio, but NOT if it only has stereo audio. If I play a film with 5.1 sound (which works), and use the app's "audio and subtitles" menu to choose the stereo audio track, no sound plays. This is a problem for most TV programme streams, since they only have the stereo option.
The problem can be worked around by either setting the TV's digital audio output to "bitstream" instead of "auto", or by setting the sound output to "TV speakers" and letting the optical output act as a headphone output. Unfortunately, either workaround means 5.1 surround output is disabled.
It's rather inconvenient to have to switch audio settings depending on what's being watched. Do I have something set up wrong somewhere? Is my AV receiver somehow incompatible with the digital stereo audio output from Netflix, and if so what format would a replacement need to be compatible with? Or is the TV/app not passing audio to the optical output correctly?
This is beyond my level of knowledge im afraid. I cannot determine where the problem lies in - as it could be any of the three (Netflix, TV, AV Receiver). What I have done though, is escalate this thread to Sony Support in the hopes that their technical team can figure out where the issue is and advice accordingly.
AV receiver is a Yamaha RX-V361 (DD compatible), connected to the TV via optical cable. No sound field processing in place, used in "straight" mode (not that engaging them seems to make a difference to whether audio plays or not).
I tried Netflix support, but as with Sony's phone support I wasn't able to talk to anyone with enough expertise to get to a diagnosis. Both pointed the finger at my receiver but that could be a convenient "not our problem" excuse, and neither could tell me what I would need to look for in an alternative receiver that I don't have with my current one.
You have a weird/unique problem - Its normally the 5.1 where issues arise. But 2chan stereo, well..... Also, your problem is one that I hate, where multiple companies can blame each other and your left in the middle - However to be honest, Im going on the theory of the AV Receiver too....
On the TV, if you set Digital Audio Out to PCM (which I believe you are doing), this indicates that the AV Receiver is not compatible with DD - which I think your AV Receiver IS capable of it. Most cases, Auto is fine.
For Freeview HD, as I understand it the TV transcodes the AAC audio from the broadcast stream for output as DD over optical. For Netflix I think the audio is Dolby Digital Plus, which my receiver isn't compatible with but which doesn't fit into the optical (SPDIF) bandwidth anyway. The TV can decode DD+ and is supposed to (as all DD+ equipment should) convert to DD for optical outputs. It seems to be doing this correctly for 5.1 audio, but not for 2.0 audio?
One correction (sorry for the mistake! Must have got mixed up switching audio modes back and forth) - the Youtube app also has this issue. Don't know if it affects other apps too - I'll see if I can find something else to test.
My older sister was partly to blame for this. She had been hyping the series up for months before we finally got our hands on it, regularly dredging up forum posts, fanart, and any behind-the-scenes information she could get her hands on.
Beyond her evangelism, though the book was charged in a way that felt impossible to articulate. Its covers were equal parts frightening and wondrous, its stories defied convenient genre categorization, and its myriad mythic references made it feel like the natural culmination of childhoods fuelled by intercultural folklore and legends.
It was a curious time to be a Sandman fan. There was a case of two excellent adaptations being released almost simultaneously, both made with immense passion and direct involvement of the creator of the original work, jostling for attention in an entertainment landscape that has never been more crowded.
I rarely hear arguments for the listening experience as an end in itself, despite adaptations like this one clearly meriting it on a craft level. For both Maggs and Gaiman, this project was an almost 30-year labor of love, and makes the absolute most of the medium to tell a story uniquely suited to it.
The tricky thing with audio creators in particular, compared to their peers working in other mediums, is that they rarely if ever have a product which they can sell. Almost every major audio drama is available for free, wherever you get your podcasts.
This is notable because there is a lot of narration in this show. This took me slightly by surprise at first, given that the soundscape (including the luscious, dynamic score by James Hannigan) is so densely packed that I often found myself thinking that many of these scenes might be perfectly understood even without the interjections.
While all of this goes a long way toward capturing the surreality of Sandman, the heart of the story has always been the humanity of its ostensibly more-than-human leads. In exercising considerable restraint during key character moments, the show handily evokes the quick-witted rapport and effortless intimacy of a great radio play.
As I mentioned earlier, I was something of a closet Sandman fan when the first act of the Audible series was released. Listening to it reignited my love for Sandman, not only because it reminded me of how excellent the source material was, but because of its eye-opening adaptation as an audio show.
When I began the new season of a show I was watching on Netflix, an audio description of the show suddenly started playing. I have searched high and low trying to figure out if it was AppleTV, Netflix, my remote (Harmony), or my TV (a Sharp Aquos) that suddenly decided I needed that feature. So far, no luck. Does anyone have a solution?
Incorrect, but thanks for playing. This is not a subtitles issue - this is an audible, audio description issue. I can't even find where I would turn such a thing on, and searching online about audio descriptions suggest that Netflix doesn't even offer such a feature. It seems like perhaps this is something Netflix is close to rolling out, but the Apple TV software can't reflect its availability yet, so these glitches are occurring. My issue doesn't occur every show I watch either; it's temperamental.
"Push the up arrow when the show is playing then hit select. It will be on subtitle. Push the Up arrow and then arrow over to the right to audio. arrow to the bottom English selection. Hit enter and the audio narration will turn off."
Yes! Pushing the up arrow on the Apple TV remote works!
Hi I don't know if this has already been answered and I know it's an old question but I know how to do it on the 2nd gen Apple TV it's in setting under Accessibility and Audio Descriptions is on or off
Same here, but I've discovered that it doesn't happen when I'm using my laptop to use Netflix, so it's likely to be an Apple TV (bug) issue, or a problem with Netflix's Apple TV connection. I hope it gets sorted out soon - nothing kills tension (comic or dramatic) quicker than a monotonous description!
It happened to me while I was watching New Girl too. I was watching season 1 and the audio description wasn't there, moved on to season 2 and it was on the first 2 episodes. I think you're right - it may be a Netflix thing.
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