VA Lighthouse Google Group Code of Conduct

[VA Lighthouse API Support for Developers]

Code of Conduct

Greetings, VA Lighthouse community -

Our team wants to ensure this Google Group remains a place where everyone feels welcome, comfortable asking questions, and able to give and receive support. To that end, this is your periodic reminder of our Google Group code of conduct, which is our agreement for how we can expect each other to interact together with mutual respect, patience, and kindness.

VA Lighthouse Google Group Code of Conduct

Since we're all humans interacting in online space, here are a few ground rules:

• We follow Norm Kerth's "prime directive": "Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what was known at the time, their skills and abilities, the resources available, and the situation at hand.” All Google Group participants should assume good faith on the part of all other participants, and bear in mind that this is a space for learning and exploration in service of better access to health records, benefits, claims, and verification for our Veterans.
• Community managers reserve the right to remove posts deemed to be off-topic or hurtful to other participants. Repeat offenders will be banned at the moderators’ discretion.
• If community managers cannot answer a question, or if a question relates to VA Lighthouse policy, they will attempt to find a relevant party who can provide an answer or resolution. In these cases, an answer may take longer than 3 days to arrive.
• By obtaining a key or OAuth credentials for the developer sandbox environment, you agree to the Terms Of Service for VA Lighthouse.
• Do not post Personally Identifiable Information (PII) or Protected Health Information (PHI) to this group under any circumstances. For more information, view the pinned post on PII and PHI. When in doubt, leave it out.

If you have any questions or comments regarding our Google Forum or Code of Conduct, please send an email to a...@va.gov.

- VA Lighthouse Customer Success Team