VNC across the Web
Dave Schnell
brilliantly. See our technology at: www.desktopstreaming.com and
www.gotomypc.com.
Similar to Webex, the differences being that our technology is purpose-built
for support and optimized in that space.
In use by companies like Gateway, Intuit, Cox Communications, Cablevision,
Microsoft Great Plains, and many others to provide web-based, ad hoc support
with previously installed and setup software at the remote PC. Because it's
a ASP-delivered service, the security issues (ports, encryption, etc) are
addressed and no infrastructure is required.
If you wish to play with it, just ask.
Best regards,
Dave Schnell
Account Executive, Expertcity, Inc.
5385 Hollister Avenue
Santa Barbara, CA. 93111
Work: 805.690.6408
FAX: 805.690.6471
da...@expertcity.com
The Award-Winning Provider of Web-based Remote Access, Support and
Collaboration Solutions: www.expertcity.com Like being there.(tm)
-----Original Message-----
From: Kevin Murphy [mailto:kmu...@CADEC.COM]
Sent: Friday, May 31, 2002 1:21 PM
To: HDE...@WVNVM.WVNET.EDU
Subject: VNC across the Web
Hi!
This might be too heavy to think about and discuss this late on a Friday,
but...
I've looked into VNC in the past as I have seen it discussed here many
times. I can see the value for it when supporting internal PCs, but not sure
how or if it would work on external PCs - meaning outside your gateway
behind their gateway.
I also thought about pcAnywhere as we use it via dialup, but for tcpip you'd
be talking the same constraints. The only solution I can find to get to a
desktop behind a gateway is to either install a bunch of vpns and hope
nothing conflicts (and with M$ something will), or go to a subscriber
service such as Webex and use one of their common servers as a meeting
place.
I've beat on possible solutions - anyone else out there have any ideas?
Happy happy weekend everyone!
Kevin Murphy,
Manager, Technical Support Services
Cadec Corporation
8 E Perimeter Road
Londonderry, NH 03053 USA
Customer Support: 888-462-2332 US/Canada
Phone: 603-668-1010 NH
Fax: 603-669-5048
Visit us on the web at http://www.cadec.com
--------------------------------------------------------------------------
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Calhoun, Daniel C
tell you that at UT-Dallas we have never regretted purchasing
DesktopStreaming licenses. Our help desk operation flows much better
now that we have an easy way to get a view of the users' desktop. Plus,
it is more than just a view of the desktop, our techs can also take
control of the user's keyboard and mouse. =20
We talked about the idea of using VNC, but we don't have control of the
PCs before they reach the end user. Trying to talk one of our users
through the VNC setup and install procedure over the phone seemed like a
daunting task. With DesktopStreaming, we just point the user to a web
page and then the plug-in is downloaded to them for us to begin the
screen sharing.
Even though we use VNC internally for some things (and not GotoMyPC or
PC Anywhere), we use DesktopStreaming exclusively when dealing with help
desk calls.
Just my $0.02 worth. Have a great weekend everyone!
Daniel Calhoun, dan...@utdallas.edu
Help Desk Manager, Technology Customer Services
Information Resources, University of Texas at Dallas
MC 3.208, 972-883-2103=20
> -----Original Message-----
> From: Dave Schnell [mailto:Da...@EXPERTCITY.COM]=20
> Sent: Friday, May 31, 2002 3:34 PM
> To: HDE...@WVNVM.WVNET.EDU
> Subject: Re: VNC across the Web
>=20
>=20
> Just a note from a vendor with technology that addresses=20
> Kevin's question brilliantly. See our technology at:=20
> www.desktopstreaming.com and www.gotomypc.com.
>=20
> Similar to Webex, the differences being that our technology=20
> is purpose-built for support and optimized in that space.
>=20
> In use by companies like Gateway, Intuit, Cox Communications,=20
> Cablevision, Microsoft Great Plains, and many others to=20
> provide web-based, ad hoc support with previously installed=20
> and setup software at the remote PC. Because it's a=20
> ASP-delivered service, the security issues (ports,=20
> encryption, etc) are addressed and no infrastructure is required.
>=20
> If you wish to play with it, just ask.
>=20
> Best regards,
>=20
> Dave Schnell
> Account Executive, Expertcity, Inc.
>=20
> 5385 Hollister Avenue
> Santa Barbara, CA. 93111
> Work: 805.690.6408
> FAX: 805.690.6471
> da...@expertcity.com
>=20
> The Award-Winning Provider of Web-based Remote Access,=20
> Support and Collaboration Solutions: www.expertcity.com Like=20
> being there.(tm)
>=20
>=20
>=20
> -----Original Message-----
> From: Kevin Murphy [mailto:kmu...@CADEC.COM]
> Sent: Friday, May 31, 2002 1:21 PM
> To: HDE...@WVNVM.WVNET.EDU
> Subject: VNC across the Web
>=20
>=20
> Hi!
>=20
> This might be too heavy to think about and discuss this late=20
> on a Friday, but...
>=20
> I've looked into VNC in the past as I have seen it discussed=20
> here many times. I can see the value for it when supporting=20
> internal PCs, but not sure how or if it would work on=20
> external PCs - meaning outside your gateway behind their gateway.
>=20
> I also thought about pcAnywhere as we use it via dialup, but=20
> for tcpip you'd be talking the same constraints. The only=20
> solution I can find to get to a desktop behind a gateway is=20
> to either install a bunch of vpns and hope nothing conflicts=20
> (and with M$ something will), or go to a subscriber service=20
> such as Webex and use one of their common servers as a meeting place.
>=20
> I've beat on possible solutions - anyone else out there have=20
> any ideas?
>=20
>=20
> Happy happy weekend everyone!
>=20
>=20
> Kevin Murphy,
> Manager, Technical Support Services
> Cadec Corporation
> 8 E Perimeter Road
> Londonderry, NH 03053 USA
>=20
>=20
> Customer Support: 888-462-2332 US/Canada
> Phone: 603-668-1010 NH
> Fax: 603-669-5048
>=20
> Visit us on the web at http://www.cadec.com
>=20
>=20
>=20
> --------------------------------------------------------------
> ------------
>=20
> CONFIDENTIALITY STATEMENT
> --------------------------------------------------------------
> ------------
>=20
>=20
> This message and any attached documents contain=20
> information which may be confidential, subject to privilege=20
> or exempt from disclosure under applicable law. These=20
> materials are intended only for the use of the intended=20
> recipient. If you are not the intended recipient of this=20
> communication, you are hereby notified that any distribution,=20
> disclosure, printing, copying, storage, modification or the=20
> taking of any action in reliance on this communication is=20
> strictly prohibited.
>=20
> Delivery of this message to any person other than the=20
> intended recipient shall not compromise or waive such=20
> confidentiality, privilege or exemption from disclosure as to=20
> this communication. If you have received this communication=20
> in error, please immediately notify the sender and delete the=20
> message from your system.
>=20
> --------------------------------------------------------------
> ------------
>=20
Kevin Murphy
This might be too heavy to think about and discuss this late on a Friday,
but...
I've looked into VNC in the past as I have seen it discussed here many
times. I can see the value for it when supporting internal PCs, but not sure
how or if it would work on external PCs - meaning outside your gateway
behind their gateway.
I also thought about pcAnywhere as we use it via dialup, but for tcpip you'd
be talking the same constraints. The only solution I can find to get to a
desktop behind a gateway is to either install a bunch of vpns and hope
nothing conflicts (and with M$ something will), or go to a subscriber
service such as Webex and use one of their common servers as a meeting
place.
I've beat on possible solutions - anyone else out there have any ideas?
Happy happy weekend everyone!
Kevin Murphy,
Manager, Technical Support Services
Cadec Corporation
8 E Perimeter Road
Londonderry, NH 03053 USA
Customer Support: 888-462-2332 US/Canada
Phone: 603-668-1010 NH
Fax: 603-669-5048
Visit us on the web at http://www.cadec.com
--------------------------------------------------------------------------