Emirates Airlines NBO Terminal +1-888-839-0502

[Lisa Roe]

Emirates Airlines operates from Terminal 1 at Jomo Kenyatta International Airport (NBO) in Nairobi, Kenya. This terminal is dedicated to handling international departures and arrivals, and Emirates moved its operations here to streamline passenger services and improve overall efficiency.

Check-In and Flight Services

At Terminal 1, Emirates Airlines NBO Terminal provides a seamless check-in process through a combination of staffed counters and self-service kiosks. Passengers can check in, select seats, print boarding passes, and drop off baggage at these points. Check-in typically begins three hours before departure and closes one hour prior to the flight’s scheduled takeoff. For international flights, it’s advised to arrive early to ensure a smooth boarding experience.

Passenger Amenities and Lounges

Emirates Airlines NBO Terminal  passengers flying in Business Class or First Class, as well as eligible Skywards members, can access the Aspire Lounge located within Terminal 1. The lounge offers a quiet and comfortable space with complimentary food and beverages, high-speed Wi-Fi, charging points, and workstations—ideal for both business travelers and those seeking relaxation before a flight.

Baggage Assistance and Customer Support

Should any baggage issues arise, such as delayed or damaged luggage, Emirates passengers can visit the Lost & Found desk in the arrivals area. The Emirates Airlines NBO Terminal provides support through a formal baggage report process and tracks all claims via a Property Irregularity Report. Essentials may also be provided for delayed luggage, especially when not returned within 24 hours.

Accessibility and Special Services

Emirates is committed to supporting all travelers, including those who require special assistance. Wheelchair services, escort support, and priority services can be arranged upon request. Families traveling with children can request unaccompanied minor services, while the terminal is equipped with baby changing rooms, family restrooms, and comfortable seating areas.

Dining, Shopping, and Connectivity

Terminal 1 features a range of duty-free shops, cafés, and restaurants, including local and international options. Travelers can enjoy snacks, meals, and beverages before departure. Free Wi-Fi is available throughout the terminal, and charging stations are located in most seating areas.

Transport and Parking

Outside Emirates Airlines NBO Terminal 1, passengers can access taxis, ride-hailing services like Uber and Bolt, and airport shuttles. Both short-term and long-term parking facilities are available nearby for those driving to the airport.

Conclusion 

Emirates Airlines Terminal at NBO provides an efficient and comfortable travel experience from Terminal 1 at Nairobi’s Jomo Kenyatta International Airport, offering modern facilities, professional support, and convenient connections for international travelers.