Etihad Airways Toronto Office +1-888-839-0502

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Ariaana Mix

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Apr 28, 2025, 3:52:08 AMApr 28

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Traveling as a family can sometimes feel overwhelming. With kids running around, elderly parents needing extra care, and so many travel details to sort out, even the most exciting trip can turn stressful. However, our recent journey with Etihad Airways, arranged through their Toronto Office, turned out to be one of the smoothest and most delightful travel experiences we’ve ever had. I truly believe that the incredible team at the Toronto office played a huge role in making everything so easy and joyful for our family.

Professional and Friendly Service Right from the Start

Our experience began when we visited the Etihad Airways Toronto Office to plan our trip to Abu Dhabi. From the moment we walked in, we were greeted with warm smiles and a willingness to help. The office environment was clean, modern, and welcoming , a perfect first impression.

We were a group of six, my husband and me, our two kids (ages 5 and 8), and my parents, who are both in their seventies. Managing a trip for a big group like ours can be complicated, but the staff at the Toronto office made the entire process feel effortless.

They listened patiently to all our requests: we needed seats together, special meals for the kids, assistance for my father who has limited mobility, and advice on baggage allowances. Every single concern was addressed with care and expertise.

Tailored Travel Planning

What impressed us the most was how personalized the service was. We didn’t feel like just another set of passengers booking tickets. Instead, the team worked with us to create a travel plan that matched our family's unique needs.

They helped us choose a flight time that would be easiest for the kids, not too early in the morning, not landing too late at night. They also suggested seating arrangements that would allow my parents to have easier access to the restroom during the flight.

For the children, they arranged special kids’ meals and made sure we were aware of the onboard entertainment options that would keep them busy throughout the long journey. They also provided valuable advice on what documents we would need, including visas and COVID-19 requirements.

A Smooth and Stress-Free Departure

Thanks to the guidance from Etihad Airways, we were extremely well-prepared on the day of our flight. There were no last-minute panics over missing documents or forgotten requirements. Everything was organized down to the smallest detail.

At Pearson Airport, the check-in process was a breeze. Special assistance for my father had already been arranged, and the staff at the airport were just as courteous and efficient as the team in the Toronto office. We felt supported every step of the way.

Boarding the plane was equally smooth. The kids were thrilled to get their activity packs, and the crew made sure we were all comfortably settled in before takeoff. Having seats together and knowing that help was available whenever needed allowed us to relax and enjoy the journey ahead.

Incredible In-Flight Experience

The flight itself was a dream, especially considering we had two young children and two elderly travelers with us. The seats were comfortable with ample space, and the entertainment system was top-notch. The kids loved the selection of movies and games, while my parents appreciated the calming music options and simple interface.

Meal service was excellent. Our kids were delighted with their special meals, and my father’s dietary restrictions were perfectly accommodated. It was clear that the cabin crew had been informed ahead of time about our specific needs, which made the service feel even more personalized.

Throughout the flight, the attendants were attentive without being intrusive. They checked on my father regularly, offered extra blankets to my mother, and even took time to engage with our kids, making them feel special and cared for.

It’s hard to put into words how comforting it was to see my family members so happy and relaxed on a long international flight — all thanks to the thoughtful preparations arranged by Etihad Airways.

Touching Down with Ease

Arriving in Abu Dhabi was just as seamless. Wheelchair assistance was waiting for my father as promised, and the immigration process was quick and painless. Within no time, we were off to start our vacation, feeling fresh and excited rather than exhausted and stressed.

We spent a wonderful two weeks exploring Abu Dhabi, knowing that our journey home would be just as easy as the flight there. The peace of mind that came from traveling with a reliable airline made a world of difference in how much we could enjoy our trip.

After-Sales Care That Truly Cares

What truly sets Etihad Airways apart is that their service doesn’t end once the tickets are booked or the flight is over. Shortly after we returned to Toronto, we received a friendly follow-up email thanking us for flying with Etihad and inviting us to share any feedback.

They also helped us with enrolling the kids in the Etihad Guest loyalty program so they could start earning miles for their future adventures. It’s this kind of thoughtful, customer-first attitude that turns first-time flyers into lifelong loyal customers.

Why I Highly Recommend Etihad Airways

If you’re planning an international trip with your family, I can’t recommend Etihad Airways highly enough. Here’s why:

Personalized Attention: They took the time to listen and tailor the travel experience to our family’s needs.
Professional Knowledge: Every staff member we interacted with was knowledgeable about policies, routes, and special services.
Clear Communication: They kept everything transparent, so there were no hidden surprises about costs, rules, or procedures.
Genuine Care: From booking to boarding to arriving home, we always felt supported.
Family-Friendly Approach: They understood what families need when traveling — patience, flexibility, and a little extra help.

Final Thoughts

Traveling with young kids and aging parents isn’t always easy, but with the incredible support of Etihad Airways, our family trip was smooth, comfortable, and joyful from start to finish.

They didn’t just book our tickets — they gave us peace of mind, quality service, and a memory that will last forever. It’s rare to find customer service that feels so personal and genuine these days, but Etihad proved that excellence still exists.

Thanks to their careful planning, professional service, and heartfelt kindness, we’re already looking forward to booking our next family adventure with them. I have no doubt that Etihad Airways will be our first stop when we start planning our next journey.