PEGA Lead || Only GC/USC || Memphis, TN OR Birmingham, AL or New Orleans, LA

[Tony Robert]

PEGA Lead  

Location- Local or open to relocate to one of these locations – Memphis, TN OR Birmingham, AL or New Orleans, LO 

This is a C2H role with FHN directly. Please share the candidate’s confirmation for FTE with Client at the time of conversion in 3-6 months 

No h1b- Only GC/USC

seeking a highly skilled PEGA Lead to lead the design, development, and implementation of enterprise-grade PEGA solutions. The ideal candidate will bring deep expertise in PEGA architecture, strong leadership skills, and proven experience in delivering digital transformation projects within the financial services sector.

Key Responsibilities

• Solution Architecture & Design

• Define end-to-end PEGA application architecture aligned with Bank’s business and IT strategy.
• Lead the design of scalable, secure, and high-performing PEGA solutions.
• Ensure compliance with industry standards, banking regulations, and security policies.

• Technical Leadership

• Guide development teams in implementing PEGA applications, frameworks, and integrations.
• Provide mentorship and technical oversight to PEGA developers and system architects.
• Conduct code reviews, performance tuning, and best practice enforcement.

• Project Delivery

• Collaborate with business stakeholders to translate requirements into PEGA workflows and case management solutions.
• Drive digital transformation initiatives such as customer onboarding, loan processing, compliance automation, and risk management.
• Oversee solution deployment, testing, and production rollout.

• Integration & Innovation

• Design integrations between PEGA and core banking systems, APIs, and third-party applications.
• Explore emerging PEGA features (AI, robotics, decisioning, low-code automation) to enhance customer experience.
• Recommend innovative solutions to improve operational efficiency and reduce costs.

Required Qualifications

• PEGA Certified Lead System Architect (CLSA) certification (mandatory).
• Strong expertise in PEGA PRPC, case management, decisioning, and BPM.
• Experience in financial services or banking domain preferred.
• Proficiency in integration technologies (SOAP/REST APIs, MQ, Kafka, etc.).
• Solid understanding of cloud deployment (AWS, Azure, or GCP) and DevOps practices.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong problem-solving and analytical abilities.
• Ability to lead cross-functional teams and manage multiple priorities.
• Passion for innovation and continuous improvement.

Domain Knowledge (Loans + Disputes)

• Experience in retail lending (personal loans, home loans, auto loans) and/or collections/servicing.
• Understanding of dispute/complaint lifecycle:

• intake → triage → investigation → resolution → customer communication → closure → audit evidence.

• Exposure to servicing operations and exception handling (fee reversals, adjustments, refunds).