Program Removing People from Scheduler

[Anthony Gallina]

Hello,

We have only been using MSP for a month, so I am fairly new to the program. However, I have had this situation happen twice and I'm not sure what is going on: a person who has already been assigned a slot somehow gets removed/replaced. I do not have the box checked where they can cancel assignments, nor have they requested a swap/trade.

Has anybody else had this issue?

Thanks!

Anthony Gallina

[Raina Hanson]

Hi Anthony, 

This sounds like a case for our tech support team. If you send in your data files (Help - Send Data Files to Tech Support) along with the name of the volunteer and date/time/position where they were placed, we can take a look within the last 14 days and see what happened.

Best, 

Raina Hanson

Director of Technical Support

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