Required Technical Project Manager – AWS Connect - St. Louis, MO, or Dallas, TX

[Adil Momento]

Hi,

Greetings !!!

Momento USA is a global technology consulting, talent acquisition, and creative development firm that addresses clients' most pressing needs and challenges. We are currently looking for a Technical Project Manager – AWS Connect - St. Louis, MO, or Dallas, TX . Please let me know if you are interested.

 

 

 

Position : Technical Project Manager – AWS Connect

Location : St. Louis, MO, or Dallas, TX

Duration : Long Term

 

 

Job Description: Technical Project Manager – AWS Contact Center Environments & CI/CD Delivery

 

Position Summary

We are seeking an experienced Technical Project Manager to lead the planning, coordination, and delivery of two new AWS environments and the implementation of end-to-end CI/CD pipelines using GitHub and GitHub Actions for a cloud-based contact centre platform built on Amazon Web Services including Amazon Connect, Amazon Lex, and AWS Lambda.

The Project Manager will oversee cross-functional teams consisting of AWS Infrastructure as Code (IaC) Architects, Site Reliability Engineers (SREs), AWS Full Stack Developers, QA teams, and business stakeholders to establish a standardized software delivery lifecycle across the environments.

This role is responsible for managing schedules, dependencies, risks, communications, and governance to ensure timely and high-quality delivery of the AWS contact centre solution.

 

Key Responsibilities

Project Planning & Governance

• Develop and maintain an integrated project plan for:
• Creation and configuration of AWS environments.
• Infrastructure provisioning using Infrastructure as Code (IaC).
• CI/CD pipeline design and implementation.
• Testing, validation, and production readiness.
• Define project scope, milestones, deliverables, assumptions, and dependencies.
• Establish project governance, status reporting, and executive communications.
• Manage RAID logs (Risks, Assumptions, Issues, Dependencies) and escalation paths.
• Facilitate steering committee meetings and stakeholder reviews.
• Environment Delivery Coordination
• Coordinate AWS teams to replicate and configure environments consistent with production standards.
• Ensure networking, IAM, security, logging, monitoring, and compliance requirements are met.
• Oversee environment validation and sign-off processes.
• CI/CD Pipeline Coordination
• Manage implementation of GitHub-based pipelines to promote code and infrastructure.
• Coordinate automated deployments for:

• Amazon Connect contact flows and configuration artifacts
• Amazon Lex bots and intents
• AWS Lambda functions
• Supporting infrastructure templates

• Ensure approval gates, rollback procedures, and release controls are defined.
• Cross-Functional Team Leadership
• Lead daily coordination across architects, developers, QA, and operations teams.
• Remove blockers and ensure alignment across technical and business stakeholders.
• Track resource utilization and project budget.
• Quality & Release Management
• Coordinate testing strategies, including system integration, regression, and user acceptance testing.
• Manage release readiness reviews and deployment schedules.
• Ensure operational documentation, runbooks, and knowledge transfer are completed.

 

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field.
• 7+ years of project management experience leading complex cloud and software delivery initiatives.
• 3+ years managing AWS-based infrastructure and application projects.
• Experience delivering CI/CD implementations using GitHub and GitHub Actions.
• Familiarity with Amazon Connect, Amazon Lex, and AWS Lambda.
• Strong understanding of Agile, Scrum, and waterfall project methodologies.
• Experience managing distributed technical teams and vendor partners.

 

Preferred Qualifications

• Project Management Institute PMP Certification.
• Amazon Web Services certifications such as AWS Certified Cloud Practitioner or AWS Certified Solutions Architect.
• Experience with contact center modernization programs.
• Familiarity with Infrastructure as Code tools such as Terraform or AWS CloudFormation.
• Knowledge of ITIL, change management, and release management practices.

Key Skills

• Technical Project Management
• AWS Cloud Delivery
• CI/CD Pipeline Management
• Risk and Dependency Management
• Executive Communication
• Agile Delivery
• Release Management
• Contact Center Technologies

Thanks,

Adil M

Sr. Technical Lead

Momento USA | Exceeding Customer Expectations…

Email:  ad...@momentousa.com