Sr. Service Now Developer/ Admin with Agentic Workflows - Houston,TX.

[Prasad Recruiter]

Hi,

Greetings for the day,

We are looking for the Sr. ServiceNow Developer/ Admin at Houston,TX.

Title	Sr. ServiceNow (SNOW) Developer/Admin
Role	Sr. ServiceNow Developer / Admin with a strong focus on integrating ServiceNow with AI Agents and Agentic workflows
Project Team	Platform Enhancements, AI Automation & Agentic Integration
No. of Positions	1
Type of Hire	Contract
Work Authorization	Any
Work Location	Downtown, Houston Texas
In-Office Requirement	No Remote-No Exceptions.  Must start onsite from Day 1 and provide written confirmation for the same)
Manager Notes	Specifically need someone with experience integrating ServiceNow with Agents and Agentic flows.  Whether it’s Now Assist, Command Line, or MCP Server/API’s.  We would like to understand the options with cost, performance, and maintainability in mind.
Responsibilities	Platform Development & Administration: Design, develop, configure, and enhance ServiceNow workflows, forms, business rules, UI policies, client scripts, catalog items, and platform customizations Lead development and administration across ITSM, CMDB, Change, Incident, Problem, Request Management, and Service Catalog modules Perform unit testing and support SIT/UAT cycles, defect resolution, release validation, and post-deployment stabilization Support platform administration including ACL management, update sets, instance upgrades, user/group administration, and environment management Integrations & Agentic Flows: Develop and support integrations between ServiceNow and enterprise applications, monitoring platforms, middleware, cloud platforms, APIs, and third-party tools Lead agentic integration design — connecting ServiceNow to AI Agent frameworks via Now Assist, CLI tooling, MCP Servers, and APIs Evaluate and recommend integration approaches with clear tradeoff analysis across cost, performance, and maintainability Support AIOps and event management initiatives through observability integrations for automated incident correlation and remediation AI & Intelligent Automation: Support AI-driven workflow automation initiatives including Predictive Intelligence, Virtual Agent, and workflow recommendations Implement and test agentic workflow patterns that allow AI agents to read from, write to, and trigger actions within ServiceNow Assist in establishing governance and guardrails for AI-generated actions within ServiceNow workflows Delivery & Collaboration: Participate in Agile/hybrid delivery — sprint planning, backlog refinement, estimation, release coordination, and deployment activities Conduct code reviews and implement technical improvements for performance, maintainability, and scalability Develop and maintain technical documentation including SOPs, configuration guides, integration specs, and operational runbooks Mentor junior developers and support knowledge transfer across the team

 

Skills	No. of Years of Experience	Detailed Writeup
Total No. of Years of Experience
10–15+ years of overall IT experience with strong ServiceNow development and administration expertise.
5+ years of hands-on experience designing ServiceNow workflows, integrations, and platform customizations.
Must be able to assess and implement integration patterns between ServiceNow and AI Agents using one or more of the following approaches: Now Assist (ServiceNow native AI capabilities) Command Line / CLI-based orchestration MCP (Model Context Protocol) Servers REST / GraphQL APIs and event-driven triggers
Must be able to evaluate options across three key dimensions and present structured recommendations: Cost — licensing, infrastructure, and operational overhead Performance — latency, throughput, reliability under load Maintainability — upgrade path, supportability, and long-term ownership.
Design and prototype agentic workflow patterns that extend ServiceNow's automation reach into broader AI ecosystems
Collaborate with Data & AI, Platform, and Enterprise Architecture teams to align integration patterns with organizational AI strategy.
Document integration architecture, decision rationale, configuration guides, and operational runbooks for each evaluated approach.
Strong hands-on experience with JavaScript, REST/SOAP APIs, Flow Designer, Integration Hub, business rules, client scripts, and update set management.
Experience with ServiceNow modules: ITSM, CMDB, Incident, Change, Problem, Request Management, Service Catalog.
Excellent communication and stakeholder management skills — able to present technical recommendations to senior leaders.
Preferred: Experience with Now Assist, ServiceNow AI/ML capabilities, and LLM/Agent orchestration frameworks.
Preferred: Familiarity with MCP (Model Context Protocol) and its application in enterprise workflow contexts.
Preferred: Experience with CMDB governance, service mapping, and operational reporting.
Preferred: ServiceNow certifications: CSA, CAD, CIS-ITSM, or related.
Preferred: Background supporting AIOps, observability platforms, and event management integrations.

Thanks & Best Regards,

Prasad

AB Tech Solutions

Pras...@abtech-sol.com

 1604 Spring Hill Road, Suite 208, Vienna, VA 22182 

 www.abtech-sol.com