Re: Windows 10 Pro Itunes 64 Bit
Oleta Blaylock
I have spent all day trying to solve the iTunes showing my iPhone 12 as a device and allowing me to sync, move music around, etc. My PC is running Windows 11 Version 10.0.22621 Build 22621 and was updated this morning. The last time I was able to complete a sync was October of 2022. I have followed all of the advice on line: I have uninstalled/ reinstalled iTunes (12.12.10.1) several times from the Microsoft Store; I have connected my iPhone directly to my PC with a brand new Apple certified cable; I have checked to see if Apple Mobile Device Services is running (it isn't even there in Services no matter how many times i reinstall); etc. I run iTunes diagnostics and continue to get red dots for "iPod support services is not installed" no mater what I do.
The Microsoft Store version of iTunes is supposed to include all the necessary drivers for iTunes to communicate with a connected device. Sometimes, for some people, that doesn't seem to work. You may be better off removing the version of iTunes that you got from the Microsoft Store, and then install using the alternative standalone installer:
For reasons that are unclear the iTunes installer may fail to install or update specific components such as Apple Application Support or Apple Mobile Device Support, even when undertaking a "clean" install such as that described above in Removing and reinstalling iTunes and other software components. In such cases it may help to extract the individual components from the downloaded iTunesSetup.exe, itunes6464setup.exe oriTunes64Setup.exe file using a utility such as 7-Zip, then install the appropriate .msi file for the missing/outdated component.
Downloading from Apple did get Apple Mobile Devices Services add to Services & Bonjour is now present. However my phone is still not recognized by iTunes and, I can no longer see my iPhone as a drive in File Explorer. When I run the diagnostics in iTunes I now get a red mark beside "iTunes Helper is not running". I went into Services and made sure Apple Mobile Devices Services is running, made sure it was set to Automatic, and stopped and restarted it. I reran diagnostics and got the same result.
Driver is not called MTP USB Device. There are 6 drivers files listed under Portable Devices/Apple iPhone. In addition, under Universal Serial Bus Devices there are multiple file listings for Apple Mobile Device USB Composite Device and Apple Mobile Device USB Device.
I found that doesn't work - I had seen your previous post about it and tried that but had no luck with it constantly trying to get me to go through the Microsoft store. When it says there is an update available and you click to update it opens a web browser page and that page when you click on the update takes you to the Microsoft store.
I downloaded the Microsoft 64-bit through the link you just shared yesterday actually but because they are not the most update to date itunes once you've downloaded it and go to open itunes you get the same issue because it will say the version you're using is out of date.
Unfortunately neither the iTunes xml File or the Itunes COM API seem to provide this information, I assume it because they are preferences stored somewhere else but how can I find out whether enabled or not, I also need to know this for Copy files to iTunes Media Folder when adding to library
I found that Apache Commons Configuration supports Apples plist format as Xml format -configuration/apidocs/org/apache/commons/configuration/plist/XMLPropertyListConfiguration.html but not unfortunately the binary format used here.
I tried to do this for the data I was really interested in, I am able to extract the base64encoded data from the Documents:132 key, but unfortunately trying to decode this base64encoding doesnt really get me anywhere, maybe I'll just have to look for differences in the base64encoded data when flags are enabled/disabled.
optionBase54Data:AQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAV09SQjQAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAEAAADUXX4fAc2UWH8BAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA=
This is contained under Preferences:130, how these values are being stored I don't know, maybe you can find something on this. Consider using the command line to find the differences in a file, diff for linux or fc for windows.
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