Looking for a ServiceNow Engagement Manager, Remote
Sagar ApTask
Hi,
Hope you are doing well
Kindly find the Job Description below and Let me know your interest.
Title: ServiceNow Engagement Manager
Rate: $60/hr on C2C
Job Description:
Project Delivery & Leadership:
- Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets.
- Manage multiple concurrent engagements, each with distinct scope and complexity.
- Oversee project planning, execution, and governance using Agile and Scrum methodologies. - Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams.
Client Relationship Management:
- Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery.
- Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans.
- Ensure high levels of client satisfaction and proactively address risks and escalations.
Financial Oversight:
- Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking.
- Review and approve Statements of Work (SOWs), change orders, and resource allocations.
- Monitor utilization and ensure delivery teams are aligned with financial targets.
ServiceNow Expertise:
- Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC.
- Collaborate with technical leads and architects to ensure solution integrity and platform scalability.
- Support platform governance, roadmap development, and value realization initiatives.
Qualifications:
- 10+ years of project and delivery management experience in IT consulting.
- 5+ years of hands-on experience with ServiceNow implementations.
- Proven ability to lead Agile/Scrum teams and facilitate client workshops. - Strong financial acumen with experience managing multimillion-dollar budgets.
- Excellent communication, stakeholder engagement, and conflict resolution skills.
- PMP or equivalent required, CSA and/or 1 CIS-(any) preferred.
Why Join Us:
- Lead high-impact digital transformation initiatives across industries.
- Collaborate with top-tier clients and cutting-edge ServiceNow solutions.
- Be part of a culture that values innovation, excellence, and continuous improvement. - Enjoy a flexible, remote-friendly work environment with growth opportunities.
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