Onsite job opportunity for the role of ServiceNow Solution Architect in Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA
Rahul Pandey
Greetings,
This is Rahul from Quantum world Technologies; I am working as Senior Technical Recruiter in this company. I have an Onsite Job Opportunity with one of our clients. Please share your resume if you are interested in the job details given below:
Job Title: ServiceNow Solution Architect
Location : (Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Key Responsibilities:
Mandatory Certification(s)
- CSA
- 2 CIS (any streams)
- Advanced domain certs (e.g., ITOM Pro)
- CAD
Key Responsibilities
End‑to‑End Solution Architecture
- Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
- Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
- Translate business objectives and requirements into scalable and upgrade‑safe target architectures
- Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
- Collaborate with Business Process Consultants to shape To‑Be process designs, value streams, and service journeys
- Guide customers on OOTB‑first and configuration‑driven approaches, balancing customization needs with maintainability
- Map business outcomes to platform capabilities, KPIs, and experience‑level metrics (XLAs)
Technical & Platform Design Oversight
- Partner with Platform Architects and Principal Technical Consultants to define:
- Technical architecture and module boundaries
- Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
- Data and CMDB models
- Security, RBAC, and compliance models
- Review and approve high‑level design, functional design, and technical solution documents
- Ensure performance, scalability, resilience, and security are built into design decisions
Pre‑Sales & Solutioning Leadership
- Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates
- Participate in RFP responses, solution presentations, and executive discussions
- Develop solution blueprints, reference architectures, and accelerators
- Support deal qualification by identifying risks, dependencies, and assumptions
Delivery Assurance & Governance
- Provide architectural oversight during delivery to ensure adherence to approved solution designs
- Act as escalation point for complex design trade‑offs, integration challenges, and scope changes
- Validate demos, UAT readiness, and go‑live decisions from a solution perspective
- Ensure consistent design quality across multiple workstreams and vendors
Platform Evolution & Innovation
- Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
- Encourage adoption of advanced features such as:
- AI Search and Virtual Agent
- Performance Analytics and XLAs
- Automation Engine and Gen‑AI–driven workflows
- Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
Stakeholder & Executive Engagement
- Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
- Lead architecture workshops and design governance forums
- Clearly communicate solution trade‑offs, risks, and value outcomes to executive audiences
Mentorship & Practice Contribution
- Mentor Solution Architects, Platform Architects, and senior consultants
- Contribute to practice standards, methodologies, and best‑practice assets
- Support CoE initiatives and knowledge‑sharing across programs
Required Skills & Qualifications
- 8+ years of experience in ServiceNow solution architecture or enterprise application consulting
- Strong cross‑domain experience with ServiceNow modules and integrations
- Deep understanding of ITIL v4, enterprise service management, and digital workflows
- Experience leading large, multi‑domain, global ServiceNow programs
Preferred/Good to Have
ITIL v4 (Foundation or higher) where not already mandatory.
ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics)
Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
Thanks & Regards
Rahul Pandey