US-DE: Newark-Eligibility Cnslt - Paper
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Job Title: Eligibility Cnslt - Paper
Job Location: DE: Newark
Pay Rate: Open
Job Length: full time
Start Date: 2008-10-03
Company Name: Aetna
Contact: HR
Phone: email only please
Fax: email only please
Description: Job Title: Eligibility Cnslt - Paper Job Group: Customer Service Requisition #: 26202 Location: Newark, DE Travel: 0 - 10% Potential Telework Opportunity: No FLSA Status: Non-Exempt Full/Part Time: Full Time Supervisory: No Compensation Pay Opportunity: $28,215.00 - $34,870.00 Bonus Potential: Variable %
Requirements ABOUT OUR COMPANY We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. JOB GROUP SUMMARY Customer Service is the important first-line of contact with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. FUNCTIONAL WORK EXPERIENCE - Customer Service: Customer service and claims - production environment - Claims: Claims Administration coordination of benefits (COB) verification - Claims: Claim processing Medical REQUIRED SKILLS - Develop effective relationships with plan sponsors - Research and resolve eligibility related issues regarding member specific information - Interpersonal Communication - Ensuring Ethical Decisions - Handling Service Challenges DESIRED SKILLS - Microsoft Excel - Collaborating for Results POSITION SUMMARY Under general supervision, verifies enrollment status, makes changes to member/client records, and addresses a variety of enrollment questions or concerns. Maintains enrollment databases and coordinates transfer of non-electronic eligibility data. ADDITIONAL JOB INFORMATION Candidate needs to have basic computer literacy. Preferred experience with Word, Excel, and Access. Candidate needs to have attention to detail and be able to multi-task. Candidate needs to be able to proactively identify and communicate potential issues to management. This is a production environment and dependable attendance is a necessity. We value leadership, creativity and initiative. If you share those values and a commitment to excellence and innovation, consider a career with our company. Please note that benefit eligibility may vary by position. Clickhereto review the benefits associated with this position.
Please refer to Job code aetna-26202 when responding to this ad.
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