Resume: TRAINER
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Info:
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ResumeId: 1000139411
Position: TRAINER
City/State/Zip: NORTHGLENN, CO 80234
Location: CO
Relocate: Y
Years Exp: 0/1
Salary: 30,000
Salary Type: YR
Position Type: P
Resume:
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Objective To obtain a position as a trainer.
Relevant Experience Instructor Parks College, Aurora, CO (1999 – Present)
 Instruct students in the following topics:
Algebra, Computer Hardware and Software Courses, English Composition, Psychology, Business Law, Accounting
 Prepare daily lesson plans
 Evaluate student performance and progress
Teacher Accelerated Schools, Denver, CO (1998 – 1999)
 Teach all subjects to middle and high school students
 Assist in supervision of teachers and office functions
 Supervise students when on special activities
 Analyze, maintain and repair various IBM computers
Teacher Sylvan Learning Center, Westminster, CO (1997-1998)
 Administered individualized lesson plans
 Reinforced learning methods and procedures for students
Additional work experience  Echostar, Customer Service Associate, 1997-1998
 Radio Shack/Tandy Corporation, Assistant Manager, 1992 – 1997
 United States Military, 1984 – 1992
Additional Qualifications  Excellent written and verbal communication skills
 Prioritize projects with effective time management skills
 Conceptualize and implement various ways of crisis management
 Excellent computer skills including Microsoft products
 Excellent human relation skills
Ferbrache, Ronald Page 2
Education 1997 University of Northern Colorado Greeley, CO
Bachelor of Arts, History
Bachelor of Arts, Political Science
Emphasis: Secondary Education
 Phi Alpha Theta / International History Honors Association
 UNC History Club
 UNC Political Science Association
 Student Representative to Political Science Faculty
References Available upon request
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Info:
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ResumeId: 1000139953
Position: TRAINER
City/State/Zip: BLOOMFIELD, NJ 07003
Location: NJ
Relocate: Y
Years Exp: 5/10
Salary: 55-60K
Salary Type: YR
Position Type: P
Resume:
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SUMMARY: A corporate professional with 15 years' experience in computer and industrial technology, including 6 years technical training, proprietary software training, and documentation.
TECHNICAL SKILLS
COMPUTER SOFTWARE PROFILE: Windows NT 4.0, NT Server 3.5 & 4.0, Windows 98, MS Office 98, Excel 97, Lotus Notes 4.5, Windows 95, MS PowerPoint, MS Access, Lotus Smart Suite, Fox Pro, Y2K ViaSoft Scan/WorkBench, Norton Utilities, McAfee Virus Scan, Internet Explorer, HTML Testing, Lotus 1-2-3, Raytheon Money Master Systems.
COMPUTER HARDWARE PROFILE: IBM ThinkPad 700, Dell Computer, AT&T
Computer, Compaq, Gateway, Micron, Hewlett Packard, Toshiba PC. Printers: HP II, HP III, HP 4 Plus, Lexmark Printer, Epson, Canon. CD-ROMs, floppy and hard disk.
INDUSTRIAL PROFILE: Sharp, Mita, Panasonic office copier and facsimile systems. Speed Queen commercial laundry products.
EMPLOYMENT EXPERIENCE
The Catalyst Group, Iselin, N.J.
Y2K Compliance Facilitator - Prudential Insurance Present
Software Utilized for Training Purposes: 98 Win, MS 98 Word, Win NT 4.0, Excel 98
¨ Analyze and train end-users on how to manually repair Excel spreadsheets based on scan results.
¨ Scan 30K desktops and databases utilizing ViaSoft software tools for non-critical/critical files.
¨ Scanned Crystal Reports for Y2K compliance.
¨ Remediate files utilizing ViaSoft WorkBench.
¨ Provide remediation documentation and certification.
¨ Review and test HTML documents for Y2K compliance.
Buyers Laboratory, Hackensack, N.J.
Product Test/Trainer 1996-1997
Software Utilized for Training Purposes: 95 Win, MS 95 Word, Windows NT
¨ Provided on-site technical training for prospective clients.
¨ Performed complete diagnostic tests on copiers, color copiers, laser printers and digital products.
¨ Evaluated paper products; analyzed permanence, misfeed rate, and paper performance.
¨ Managed service technicians to ensure complete compliance with Buyers Laboratory procedures.
¨ Prepared and facilitated technical documentation for training clients.
Robert B. Burghardt Page 2
Electrocatalytic, Inc., Union, N.J. 1995-1996
Technical Service Manager/Trainer
Software Utilized for Training Purposes: Proprietary, Windows 95
¨ Provided proprietary software training to service personnel, government accounts, and commercial applications on national and international levels.
¨ Completed managerial responsibilities for three U.S. satellite offices to achieve annual revenue objectives.
¨ Sold company's technical service by visiting potential clients.
¨ Prepared contract bidding for related projects.
Speed Queen/Division of Raytheon, Ripon, W.I. 1994-1995
Regional Service/Trainer Manager
MoneyMaster Software: Windows 95, Excel
¨ Trained distributors and commercial clients on service diagnostics and repairs.
¨ Provided proprietary software training and updates on new product features to 289 equipment distributors across the Northeast.
¨ Called on part-distributors to sell services and supplies.
¨ Provided tech-line support for service - related problems.
EDUCATION
U.S. NAVY
A.S. Electronics 1984-1986
U.S. NAVY
Torpedoman - Second Class 1979-1986
SPEED QUEEN / A Division of Raytheon 1994
Trainer Certified
Sharp Electronics Certification 1987
Customer Relations Certified, Team Leader Certified
Ricoh Corporation 1997
PC/Network Certified
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Info:
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ResumeId: 1000140024
Position: TRAINER
City/State/Zip: RIVERDALE, GA 30247
Location:
Relocate: Y
Years Exp: 4/5
Salary: 35000
Salary Type: YR
Position Type: P
Resume:
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Objective: To acquire an advanced position in a professional environment emphasizing leadership, company progression, and dependability where innovative ideas help to achieve business goals.
Education:
Saint Joseph’s University Bachelor of Arts Degree May 1998
Philadelphia, Pennsylvania Major: Philosophy
(Background in Accounting and Finance)
Professional Experience:
Applied Card Systems, Wilmington, Delaware March 1998 to Present
800 Delaware Avenue, Second Floor, Wilmington, Delaware 19802
Learning and Development Specialist II September 1998 to Present
Essential Duties and Responsibilities:
 Conduct training sessions covering distinct areas such as new hire orientation, CSR training, on the job training and refresher courses.
 Maintain attendance and performance registry for all associates.
 Recommend curriculum enhancements and modifications.
 Communicate with managers and supervisors to quantify the effectiveness of the training programs.
 Test trainees to measure progress and to evaluate effectiveness of training.
 Assist with design and implementation of modules and memos to ensure training staff is aware of any changes to technical policies and procedures.
 Conduct one-on-one training on an as needed basis.
 Assist in the development of effective training measurements.
 Maintain a high degree morale.
 Assist outside consultants with preparation and administration of various training programs.
 Project a positive company image and promote company programs.
 Supervise associates during training and assist in their development prior to, during, after the training has been conducted.
 Conduct specialty training in Microsoft Office Suite, (e.g., MS Word, MS Excel, MS PowerPoint, MS Access, MS Outlook, Lotus Notes, FDR, Equifax, AS400.)
Fredreca King
(770) 996-9369 Residence
(302) 467-4600 ext. 29150 Business
Credit Analyst March 1998 to September 1998
Essential Duties and Responsibilities:
 Prescreen, review and decision credit applications with and without credit reporting reports.
 Review analysis and acquisition of credit card applications based on exceptional and pending reports.
 Decision and resolution of credit applications, as well as research account numbers for decision applications.
 Assist supervisors as needed and assist in the development and education of new associates on departmental and company wide policies and procedures.
 Assist supervisor and management in maintaining an organized and productive work environment while adhering to Applied Card Systems criteria and guidelines.
MBNA America, Newark, Delaware August 1995 to September 1996
400 Christiana Road, Newark, Delaware 19713
Customer Assistance Account Manager
Essential Duties and Responsibilities:
 Managed collection of delinquent accounts to bring all accounts to current status.
 Works within a team setting to ensure company progression, achieved monthly goals, and reduced bank delinquency.
 Assisted supervisor to ensure that all associates adhered to bank policies, procedures, and productivity and quality standards.
Corestates Bank February 1995-May 1995
500 Walnut Street, Philadelphia, Pennsylvania 19711
Marketing Representative
Essential Duties and Responsibilities:
 Marketed CoreStates products and services to customers including small, and large businesses.
 Contributed to the development of marketing strategies, competitive analysis, and data analysis.
Memberships:
Vice President, Public Relations Chair, and Social Committee Chair of Saint Joseph’s University Black Student Union. Active member of Saint Joseph’s University Student Union Board, Student Government Association, and Black Alumni Association.