VirtualResume * Network admin and soft/hardware support - 10 years
William Yeager
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Name: William Yeager
Phone: 810-449-6626
E-mail: mus...@wwnet.com
Location: Northville Michigan USA
Relocation:
_ _ _
William R. Yeager
21013 Woodland Glen Drive Apt#101 Northville Michigan 48167
(810)-449-6626 Email - mus...@wwnet.com
Goal: I seek a position that utilizes and enhances my computer skills in
Network and Software/Hardware Technology to secure a responsible position
that will provide professional advancement and growth.
PROFESSIONAL
SUMMARY: 10 years+ experience supporting IBM PC based office automation
environments. Significant experience in a wide range of word processing
spreadsheet data base and local area networks. Ability to provide total
user support training and management in large and small environments.
EXPERIENCE:
February 1996 to Data Scan Systems - Mike McCord / Jim Vinson
June 1996 3140 Martin Road
Walled Lake Michigan 48390
Systems Specialist
Network support and configuration install and building. Customer support
of PC's and related
equipment including troubleshooting and repair both in-house and on-site.
Office and engineering
document processing software/hardware support and installation. Windows NT
and Novell 3.12/4.1
installation and support.
July 1995 to CATS Company. - Jack Craib
January 1996 1040 E. Maple Rd..
Troy Michigan 48083
CONTRACT WORKER
Assigned to `Visiting Nurse Association of Southeast Michigan'. Working to
implement company wide
usage of laptops given to nurses for use with software called
DOCUMENTATION PLUS to track
patients medical stats billing doctors orders and other items relating to
patient clientele of company. Environment includes multiple Novell servers
at multiple sites remote communications AS/400 connectivity implementation
of WAN training and supporting the nurse base using the laptops. The
topology used is twisted pair Ethernet and some Token ring to AS/400.
February 1995 to MCE Services Inc.
July 1995 1409-C Allen Drive
Troy Michigan 48083
COMPUTER SERVICE AND SUPPORT
Computer service and support on a wide variety of machines and software.
Diagnosing hardware and
software problems informing the clients of the problems and working with
them to solve or repair them. Became AST certified on a variety of AST
equipment. Working with Microsoft Windows NT and
Windows '95 evaluations and installations.
October 1991 to Advanced Management Inc.
January 1995 McLean Virginia
MICROCOMPUTER SPECIALIST
Working with Resolution Trust Corporation (RTC) Washington DC in the PC
support department
supporting Compaq equipment Hewlett Packard laser printers IBM equipment
and Banyan Vines
network and Token ring topology. Responsibilities include repairing
testing and installing hardware testing evaluation and implementing of
network and standalone software packages maintaining damaged equipment
inventory servicing user problems on site and assisting of troubleshooting
major problems with other technicians. In February 1993 I was assigned to
the Distributed Computing Section which involved evaluating implementing
and recommending new software and hardware for RTC and extensive work with
Windows Windows for Workgroups and evaluation of Windows NT and Windows
'95.
August 1989 to Managed private computer consulting business included
consulting for:
October 1991
Tel-Matic Systems Technicom Graphics Qualitech/Inacomp
Toledo Ohio Detroit Mich. Southfield Mich.
July 1989 to Megasource Incorporated
October 1989 Birmingham Michigan
COMPUTER OPERATIONS MANAGER
Created and maintained the hardware/Service department. Environment
included IBM PC's and
compatible modems printers and Novell based local area networks under
ARCNET ETHERNET and UNGERMAN BASS.
Accomplishments and assignments included:
Organized a depot hardware service center.
Designed an RMA procedure for tracking hardware repairs.
Installed Novell NetWare on file servers and set-up multiple client sites
(8 to 10).
Installed Relational Database systems on client file servers.
Installed PICK on master machines of clients.
Provided diagnostic and repair of in-house and client peripherals
includi0ng modems printers
terminals adapters/expansion boards and monitors.
March 1984 to Urban Science Applications Inc.
June 1989 Detroit Michigan
SENIOR SYSTEMS SUPPORT ANALYST
Provided operation and systems support for a service organization that
provided demographic and
statistical analysis to clients. Environment included PRIME mini-computers
(550 650 750 Mod 2 and 9955 Mod 2) with PRIMOS operating systems as well
as IBM PC's under MS-DOS. Environment utilized NOVELL NETWARE with S-NET
and Ethernet.
Evaluated office automation requirements. Made recommendations on software
and hardware purchases. Performed benchmark testing on new software in the
PC environment. Maintained backups
for mini-computer operations. Diagnosed and provided troubleshooting to
all computer systems and
peripherals. Evaluated and helped managers and clients determine needs for
micro-computer based
software.
October 1983 Mitchell-Bunker & Company
to March 1984 Troy Michigan
HARDWARE AND SERVICE MANAGER
Installed IBM PC based hardware and software under MS-DOS on NOVELL
networks. Assisted sales
department in determining client needs. Configured systems and installed
systems at client sites.
Installed NOVELL NetWare on file servers and set up networks.
NETWORKING SUPPORT EXPERIENCE:
IBM PC/XT/AT AND COMPATIBLES PC/MS-DOS (VERSIONS 1.0 TO 6.22) NOVELL
NETWARE WITH ARCNET S-NET AND ETHERNET BANYAN VINES WITH ETHERNET AND
TOKEN RING dBASE WORD PERFECT FOXBASE FOXPRO ADVANCED REVELATION OPEN
SYSTEMS ACCOUNTING PICK VARIOUS HARDWARE PERIPHERALS INCLUDING MODEMS
LASER PRINTERS DOT MATRIX PRINTERS AND MASS STORAGE DEVICES CD ROM DRIVES
AND TAPE BACKUP SYSTEMS.
SOFTWARE SUPPORT EXPERIENCE:
LOTUS 1-2-3 WINDOWS 3.1 EXCEL LOTUS FREELANCE NORTON UTILITIES PAGEMAKER
4.0 & 5.0 SABER MENU CARBON COPY PROCOMM QUICKEN NETREPORT PC-TOOLS Q & A
MICROSOFT OFFICE 4.3 WORDPERFECT OFFICE 4.0a MICROSOFT WINDOWS '95
MICROSOFT WINDOWS FOR WORKGROUPS MICROSOFT WINDOWS NT 3.1 & 3.5.
EDUCATION: 1000 hrs. Pontiac Business Institute Technical Center. 3.96 GPA
AFFILIATIONS: Membership Chairman of Detroit Area NetWare Users Group. 1988-1990
CERTIFICATIONS: AST Service certified
Software Knowledge
Lotus 1-2-3
versions: 1.0 - 5.0
dBASE
versions: II - IV+
WordPerfect
versions: DOS 4.0 - 6.0b / Windows 5.2 - 6.1
Novell NetWare
versions: NetWare 4.61 thru Advanced NetWare 2.15 NetWare 286 & 386 3.12 - 4.01
Other software known worked with and/or installed:
Sign Master Open Systems Accounting
Diagram Master FoxBASE 2.0 & 2.1
Map Master Windows 286
Chart Master Windows 3.0 & 3.11
Windows NT 3.1 First Choice
Excel Advanced Revelation
Q & A 2.0 & 3.0 Qemm 6.0 & 7.0
Lotus Freelance DBASE IV
PFS: First Publisher Norton Utilities 2.0 and up
Saber Menu Netreport
Carbon Copy 4.x - 6.x A-Menu
Pages Quicken
Procomm Pro-Comm Plus
Telix QModem
B. I. Basic SmartComm II & III
PC Tools 4.x - 8.x Pathminder
Pak/Unpak Pkarc/Pkunarc
Various Tape backup software Pkzip/Pkunzip
PageMaker 3.0 & 4.0 FOXPRO 1.2 & 2.0
Qbasic GWBASIC
Perform Pro 386Max 5.12 6.01 & 7.0
WordPerfect Office 3.1 & 4.0a Microsoft Word 2.0 & 6.0 for Windows
Microsoft Office
DOS Versions: 1.0 through 6.22
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