US-TX- Résumé - Web Design & ColdFusion Developer
Bouton Jones
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T. Bouton Jones
Houston, TX 77042
e-mail: http://www.BoutonJones.com/email.cfm
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EXECUTIVE SUMMARY: This ColdFusion and HTML Developer has over 9
years of full-time professional experience -- 5 of which were spent on
the award winning top tier of the AT&T (formerly SBC) corporate
intranet. He maintained existing ColdFusion application as well as
developing them from scratch. His database-based applications
incorporate MS Access, MS SQL Server, and a proprietary employee
telephone database. He is also very proficient in HTML & XHTML and is
skilled in Graphics, Usability, Accessibility, and Project
Management. His on-line portfolio demonstrates his continually
expanding web development experience.
OBJECTIVE: Develop high quality and extremely usable and accessible
web sites, solve problems through Internet/intranet technology, and
address my employer's requirements with multiple skills and a
continually expanding knowledge base.
PROFESSIONAL SKILLS: (Numbers in parenthesis are for years experience)
* Web Design: HTML & XHTML(9), ColdFusion(6), CSS(6), JavaScript(5),
Fusebox 3(1).
* Project Management: Use Cases(1), Requirements Management(1),
Usability(4), Accessibility(1), Fusebox (1).
* Operating Systems: UNIX(5), DOS(7), Windows 3 - XP(12), Apple/
MacIntosh(3).
* Software: Dreamweaver 8(2), MS Office 2003(5), Visio(1), Adobe
Acrobat(3), ColdFusion Studio 4(3), Visual SourceSafe (1), Trelix (1),
PeopleSoft CRM (.25).
* Database: MS Access(2), SQL(3), MS SQL Server 2000 (1), Oracle(.5).
* Graphic Design: Adobe Photoshop(1), Paint Shop Pro 7(7).
EMPLOYMENT HISTORY:
05/08 - 06/08
Employer description: A global staffing and workforce management
company
COLDFUSION MX PROGRAMMER
Used ColdFusion MX, SQL Server, JavaScript, Visual SourceSafe, and
Cisco VPN to develop and enhance the company web site and a powerful
online environmental information management system to provide
environmental, health, and safety managers with instant access to
information and management tools.
01/07 - 03/08
Employer description: A custom software and database solutions
provider serving Department of Defense and many commercial companies.
SENIOR SOFTWARE ENGINEER (Civilian Contractor) at a U.S. Airforce Base
in San Antonio (DoD)
Supported the operational mission of Basic Military Training for the
entire USAF by designing, developing, implementing, and maintaining
static web pages, (CSS) Cascading Style Sheets, PDFs, user guides,
documentation, Microsoft SQL Server 2000 databases, and over 24
dynamic ColdFusion web applications. The Sr. Software Engineer
normalized databases, renamed variables, and reformatted and
documented existing applications to facilitate maintainability. He
also provided help desk assistance on the operation of programs and
assistance when problems were encountered.
11/03 - 12/06
Employer description: Global business and IT services firm. (Client:
Kentucky Department of Education in Frankfort, KY)
CONSULTANT
This developer was originally hired for the dual role of QA Tester and
Help Desk Agent but after a major department wide reorganization he
was assigned the role of Senior Web Application Service Desk Analyst
and Knowledge Tree Web Master.
* KNOWLEDGE TREE WEB MASTER (11/04 - 12/06) - Wrote and maintained
SOP documentation and maintained internal knowledge base in ASP web
page format on dedicated web server on an internal network. Fully
documented all aspects of Web Applications support.
* SERVICE DESK ANALYST (11/05 - 12/06) - Solely responsible for
supporting 32 Web Based Applications for the Kentucky Department of
Education (KDE) Information Technology customer base (176 districts,
public users, and KDE staff employees.) Utilized appropriate people
skills and technical troubleshooting skills to resolve the customer's
incident or escalation of the incident to developers or application
owners. Coordinated and lead job specific meetings.
* QUALITY ASSURANCE TESTER (11/03 - 11/04) - Conducted evaluation/
testing of ColdFusion and ASP.net web application and data systems on
both Mac and Intel operating systems, and attended regular staff
meetings. Co-authored QA Accessibility Guidelines adopted by the
Commonwealth Office of Technology.
* KETS HELP DESK AGENT (11/03 - 11/05) - As one of two analysts
assigned to web applications, provided telephonic and email based
support and troubleshooting for web applications, maintained accurate
documentation of issue resolution, and monitored and maintained
escalation processes.
05/03 - 10/03
Employer description: National provider of outsourced communication
solutions
TECHNICAL SUPPORT AND CUSTOMER SERVICE REPRESENTATIVE
Provide troubleshooting assistance to users of wireless products and
services for West's client, a leading Internet service provider: Work
with incoming callers to determine their problem, perform research
utilizing online tools, provide instructions to the caller, and assist
callers with questions regarding their wireless products, service or
special account questions.
02/99 - 03/03
Employer description: Fortune 500 global telecommunications company
In fours years working on the corporate intranet, this developer held
4 positions, worked on over 70 web sites -- including Corporate
Policies, Employee Benefits, Workforce Diversity, and the charitable
foundation site -- and served nearly 100 clients.
* ANALYST - Developed and maintained ColdFusion 4 web applications --
with Fusebox 3 and SQL -- and HTML based intranet web sites including
almost all of the Human Resources sites. Answered employee Intranet
portal email. Helped clients through the Project Management Tracking
Database process.
* MANAGER - CONTENT DEVELOPMENT - Gathered requirements, managed
projects, and developed ColdFusion 4 applications and web sites for
the intranet. Maintained many intranet web sites and applications
including most of the Human Resources sites and many of the Corporate
Policies pages. Updated Career Path site in time for two corporate
mergers. Created a prototype of the new Content Maintenance Request
Form and worked as a client with the CMRF development team. Trained
fellow employees in HTML and maintained intranet continuity by
informing the new managers about the publishing policy and META Tag
Generator application.
* INTRANET DEVELOPER - Developed web pages, ColdFusion 4
applications, and graphics used on Human Resources Intranet sites.
Maintained roughly half the Human Resources sites and applications on
the intranet including the Employee Benefits site, a CGI-Perl
application with hundreds of web pages and PDF documents and a full
time job in itself. Completely reorganized the Employee Benefits site
to remove duplicate images in multiple sub directories, which in one
instance saved 1024 KB in storage space on a heavily utilized server.
* ASSOCIATE INTRANET DEVELOPER - Developed web pages and graphics
used on Tier 1 of the corporate intranet including the META Tag
Generator -- a JavaScript application which simplified the
incorporation of the corporate intranet publishing policy. Meet with
clients and supervisors to develop sites to their specifications.
02/98 - 02/99
Employer description: National information technology and
communications staffing and services company
INTRANET CONSULTANT to the fore mentioned Fortune 500 global
telecommunications company (as Associate Intranet Developer)
Developed web pages and graphics used on Tier 1 of a Fortune 500
global telecommunications company's intranet. Met with clients and
supervisors to discus intranet projects.
08/97 - 12/97
Employer description: a San Antonio public school district
ITS SPECIALIST II
Logged and tracked service calls in HEAT. Performed assistance support
for administrative applications and numerous networks: kill processes,
reset print queues, etc.,
09/96 - 06/97
Employer description: ISP and Internet content provider
* HTML WRITER - Wrote, maintained, and promoted web pages for our
clients & our online newspaper. Ran the Night Feed -- parsing,
formatting, sorting, & transferring news stories from the primary
network to the web server. Created new "Nightfeed Guide" based on
handwritten notes and oral instructions and co-developed the "Help
Desk Staff Resource" site.
* HELP DESK TECHNICIAN - Helped subscribers with connectivity,
network protocols, and other technical issues.
09/95 - 09/96
Employer description: Independent insurance sales company in Austin,
Texas
INSURANCE AGENT
Generated client leads, helped clients, completed forms, performed
general office duties, wrote and maintained the Internet/World Wide
Web account, and assisted the Senior Managing Partner as necessary.
09/95 - 12/95
Employer description: Cyber Cafe in Austin Texas, Texas
ON DUTY MANAGER/ORGANIZATIONAL CONSULTANT
All daily managerial, custodial, and office duties -- including web
site authoring. Improved processes and created new procedures to
increase productivity and communication between managers.
RECOGNITION:
* Spot Award - August 2006
* Employee of the Month - August 2001 - Division of Fortune 500
global telecommunications company
* CIO Magazine's 1999 Web Business 50/50 Award given Fortune 500
global telecommunications company (group honor.)
EDUCATION:
University of Texas, Austin Texas. Bachelor of Fine Arts Candidate.
BACHELOR of ARTS in FINE ARTS - GPA: 3.3
CONTINUING EDUCATION (Real Time):
* Database Design - Lexington Community College - Fall 2004
* Introduction to Java Programming - TechNow - January 27 - 31, 2003
* Computer Programming Classes - San Antonio College
+ Introduction to PC Operating Systems - Spring 2008
+ Programming a Microsoft SQL Database - Spring 2008
+ Web Authoring - Fall 2007
+ Introduction to Oracle SQL - Fall 2007
+ Web Page Programming - Summer 2007
+ Program Logic and Design - Spring 2001
+ Introduction to Computer Programming - Fall 2000
+ Introduction to C++ Programming - Spring 1997
* Introduction to Use Cases - Project Management Leadership Group -
October 11-12, 2001
* Requirements Management - Project Management Leadership Group -
October 10, 2001
* Web Sites that Work: Designing with Your Eyes Open - User
Interface Engineering - August 20-21, 2001
* FastTrack to SQL - RemoteSite Technologies - June 14-15, 2001
* Advanced ColdFusion - Barker Pacific Group - September 27 - 29,
2001
* User Experience World Tour 2000-2001: Main Event - Nielsen Norman
Group - January 8, 2001
* Beginning Visual Basic - NISD Adult Continuing Education - Fall
2000
* Beginning ColdFusion - Barker Pacific Group - Summer 2000
* The Shell and Editing (Unix) - Fortune 500 global
telecommunications company - March 17-19, 1999
* Unix Orientation - Fortune 500 global telecommunications company -
March 16, 1999
* Manager Camp - Fortune 500 global telecommunications company - May
3 - 7, 1999
* Using Adobe Illustrator - Rockhurst University - June 10, 1999
* Using Photoshop - Rockhurst University - June 9, 1999
CONTINUING EDUCATION (On-line):
* ZRMT0106: Level 1: Air Force Records Management General Awareness
Training (01/23/07)
* Information Assurance 2007 (01/23/07)
* DOD Combating Trafficking in Persons (CTIP) (01/23/07)
* 80774_eng: Working with Complex Data in ColdFusion MX (8/16/06)
* Macromedia ColdFusion 5: Experienced
* 63197_eng Exception Handling in Macromedia ColdFusion 5
(12/07/2006)
* 63192_eng Extending your ColdFusion 5 Toolkit (12/6/2006)
* 63187_eng Reusing Code in Macromedia ColdFusion 5 (12/05/2006)
* 63171_eng Working with Complex Data in Macromedia ColdFusion 5
(11/15/2006)
* Macromedia ColdFusion 5: Foundation
* 62163_eng: Data Retrieval and Manipulation in Macromedia
ColdFusion 5 (7/26/06)
* 62158_eng: Getting Started with ColdFusion 5 (7/17/06)
* Macromedia ColdFusion MX: Foundation (7/21/06)
* 75377_eng: Data Retrieval and Manipulation in Macromedia
ColdFusion MX (7/21/06)
* 75372_eng: Getting Started with ColdFusion MX (7/18/06)
* 60553_eng: Paint Shop Pro 7: The Basics (7/14/06)
* 31603_eng: Macromedia Flash 5 Web Design Tools (7/11/06)
* COMM0410: Telephone Skills for Business Professionals Simulation
(8/12/05)
* COMM0412: Making Telephone Calls Count (8/11/05)
* COMM0411: Effective Telephone Techniques (8/10/05)
* COMM0180: Business Etiquette and Professionalism (8/9/05)
* COMM0195: Working Effectively with Business Partners (7/26/05)
* COMM0194: Working Effectively with Customers (7/18/05)
* COMM0193: Building Effective Intergender Relationships (7/14/05)
* COMM0192: Building Effective Intercultural Relationships (7/13/05)
* COMM0191: Building Effective Interfunctional Relationships
(7/12/05)
* COMM0184: Etiquette for Supervisors (7/8/05)
* COMM0183: Etiquette and the Business Meeting (1/25/05)
* COMM0182: Communication Etiquette (1/24/05)
* COMM0181: Everyday Business Etiquette (1/21/05)
LICENSES:
* Texas Paraprofessional Certificate: Educational Secretary I
* BlackBerry Certified Technical Associate
* BlackBerry Certified Customer Support Associate - Tier I
* BlackBerry Certified Customer Support Associate - Tier II
VOLUNTEER WORK:
* Phone Bank Volunteer for Operation Home Cooking at Lackland Air
Force Base - November 2007
* Judge for the 19th annual Kentucky Technology Student Association
(KY TSA) state conference's competitive events - March 31, 2006
* Volunteer at Top Drawer Thrift Store (Project Transitions)
* Company Secretary for Vortex Repertory Company
On-line résumé with portfolio: http://www.BoutonJones.com/resume.cfm
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