US-CA-San Diego Office, Facilities or Cust. Support Mgr.

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Title: Office, Facilities or Cust. Support Mgr.
Location: US-CA-San Diego
Type: Personal (not a recruiter)
Name: The poster has chosen to remain anonymous. You may
click the link below to send the poster a message.
Duration: Full Time
More Info: http://www.HeadHunter.NET/resumes/K/AABQP.stm

Resume:
LINDA J. CRAWFORD

SUMMARY
Fifteen years experience in Office Administration management and ten years
experience in Corporate Facilities management. Extensive background in managing
and directing all office support functions and systems. Track record of
developing cost effective, results-oriented services and systems to meet
changing organizational needs and business objectives. Unique ability to
develop creative solutions to meet and exceed customer expectations. Areas of
expertise include:
· Office Management· Meeting, Planning Special Events· Staff
Hiring/Training/Development· Budgeting· Systems Development ·
Telecommunications Systems· Facilities Management· Vendor Management· Security
Systems· Facility Relocation

PROFESSIONAL EXPERIENCE
EXCALIBUR TECHNOLOGIES 1996-1997
Operations Manager
Managed the Operations Department in dynamic software development company.
Functional areas included front desk, mail room, reprographics, customer service
support center, software manufacturing, product licensing, and shipping and
receiving. Extended responsibilities included global building management such
as tenant relations, security administration, telecommunications systems, HVAC,
space planning and reconfiguration, furniture acquisition, interior
enhancements. Supervised five support staff.
· Developed and implemented in-house customer service support center, resulting
in enhanced customer satisfaction in order fulfillment and reduced product
licensing errors.
· Creatively utilized existing equipment to implement new automated Response
Line for direct customer connection to product support specialists,
significantly improving customer service.
· Managed transfer of software manufacturing function from east coast to west
coast with zero downtime.
· Drove the successful implementation of database upgrades to track maintenance
expirations which resulted in $22,000 contribution to revenue within the first
month.
· Implemented the first licensing manager process for the company’s new software
release.
· Developed formal sales order fulfillment process and conducted training
classes for the organization’s sales force, reducing time to ship from three
working days to one.

SENDX MEDICAL, INC. 1995-1996
Executive Administrator
Responsible for all facilities requirements, including security,
telecommunications, property management/tenant relations, and front desk
operations. Extended responsibilities included managing administration of
investor relations in a privately held, joint venture, fund raising, pre-IPO
environment.
· Managed all aspects of the move of this organization from La Jolla to a new
building in Carlsbad.
· Implemented new security and telecommunications systems and set up a new front
desk operation.
· Successfully managed the completion of all requirements for FDA inspection of
the new facility, which resulted in FDA approval.
· Responsible for "new facility enhancement" project which included lobby
remodel, lunchroom, internal signage, art work and other aesthetic building
enhancements.
APPLIED REMOTE TECHNOLOGY, A Raytheon Company 1994-1995
General Office Operations Manager
Managed the office support staff and systems for manufacturer of unmanned
underwater vehicles and laser line scan technology. Responsibilities included
managing the work flow of the administrative support staff including word
processing, secretarial, reception and mail room services. Designed and
implemented administrative processes and systems to support the growth of the
organization during the transition to a commercial business environment. Also
responsible for corporate travel, telecommunications, office equipment and
supplies, outside business suppliers, and overhead accounts ($200,000).
Supervised three nonexempt staff.
· Implemented manpower tracking system to capture of direct billing hours which
resulted in an annualized increase in revenue of $52,000.
· Reduced corporate travel expenditures by 20%.

SYSTECH CORPORATION 1985-1993
Manager, Office Services/Facilities
Managed Office Services and Facilities Departments for privately held computer
peripherals manufacturing organization with annual sales of $25M and staff of up
to 210. Offices Services’ Key responsibilities included management of
receptionist, mail room operations, central copying services, planning and
management of company meetings and special events. Facilities’ key
responsibilities included maintenance and operation of the physical plants
(three buildings), telecommunications integration, internal security, preventive
maintenance, interior space planning, all tenant improvement work, and financial
forecasting and long range facilities planning (budget of $500,000). Supervised
four nonexempt staff.
· Achieved annual savings of $90,000 in the areas of restructured janitorial
services, reduction in use of outside service suppliers, new lighting systems,
telecommunications networks, and negotiation of copier equipment agreements.
· Created communications center for centralized reproductions, mail processing
and additional support services increasing overall staff productivity company
wide.
· Served as facilitator during in-house Total Quality Management training
programs.
· Administered all employee benefit programs including health; Section 125
account; 401k; worker’s compensation and managed the ISO program and shareholder
relations. Maintained human resources database.
· Developed and implemented reward and recognition programs and managed
performance review process.
· Implemented voice mail call processing system.
· Developed procedures for telecommunications and security systems and