Resume: SOFTWARE IMPLEMENTATION MANAGER
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Info:
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ResumeId: 1000163264
Position: SOFTWARE IMPLEMENTATION MANAGER
City/State/Zip: SOMERVILLE, MA 02145
Location: MA
Relocate: Y
Years Exp: 4/5
Salary: 50000
Salary Type: YR
Position Type: P
Resume:
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Education
Northeastern University Boston, Massachusetts
Bachelor of Science Degree June 1999
Dual Concentration: Entrepreneurship and Management Information Systems
Experience
AM Technologies, Inc. Watertown, Massachusetts
Account Manager June 1999- Present
· Instructed clients in speech recognition software. Established high accuracy and speed benchmarks to enhance recognition from 85% to over 97% for most clients.
· Reduced transcription costs for over 80 clients by an estimated $10,000 each through workflow efficiencies, increasing dictation speed and accuracy using speech recognition software.
· Managed all aspects of account relationship including invoicing, shipping products, collections, scheduling training, technical support, and quality assurance for over 80 clients across the country.
· Diagnosed extensive technical problems and provided solutions or delegated to appropriate technical experts.
· Created customized interface to Co-Path software for the pathology department at Hartford Hospital. Increased pathology report processing by 200 reports a day by adjusting their current software to work with speech recognition.
· Produced over 40 written evaluations and recommendation reports for disabled clients through the Massachusetts Rehabilitation Commission. Proposed hardware, software, and training recommendations based on appraisal of clients' and their goals.
· Established training program for two new employees to provide internal training on speech recognition software and documenting progress with clients.
Lassy Associates Bristol, Connecticut
Technical Consultant April 1998 - May 1999
· Developed sales and marketing automation software using Microsoft Access to analyze key markets and reveal best distribution channels based on geographic location, sales history, and SIC product classification.
· Implemented a software solution for measuring and forecasting sales by territory, distributor classification, product type, and industry resulting in increased productivity and improved decision support.
· Provided automated report generation to summarize changes in market for presentation to over 50 suppliers. Improved reporting process for timely delivery of distributor sales programs.
· Performed numerous modifications of software system to enhance application strengths and integrate with distributor sales and marketing goals.
· Facilitated a virtual office setting by introducing e-mail to distribute files and updates to programs.
Barry Controls Brighton, Massachusetts
Marketing Associate July 1997 - April 1998
· Organized promotions for national sales team by assembling marketing materials for appropriate conventions.
· Created sales automation database using Microsoft Access to track sales leads from advertisements and telemarketing for in-depth market analysis and reporting. Provided daily and monthly summery reports for measuring marketing program success.
· Prepared sales presentations for distributors by gathering and analyzing key sales data.
· Solved major sales commission assignment problem with BPICS software in AS/400 mainframe computer system by working with sales team and information technology department to develop correct territories. Established new territories and commission system and made changes in BPCS.
· Performed product rationalization to determine outdated parts for discontinuation. Resulted in discontinuation of four products allowing new product line to be introduced at lower cost.
James A. Krueger
Skills/Languages/Interests
Computer Skills : Operating Systems: Microsoft Windows 3.x/98/NT, Unix, MS-DOS, and Macintosh.
Software: Microsoft Access, Excel, Word, Outlook, Power Point, Lotus 1,2,3,
BPICS on AS/400(manufacturing planning software)
Visual Basic, Minitab, HTML, Dragon Naturally
Speaking and Dragon Dictate.
Languages: Fluent in Greek, conversational abilities in Spanish
Interests: - 1999 Winner of Northeastern University's $2K Business Plan Competition
- Participated in 1994 Junior Olympic National wrestling tournament
- Boy Scouts of America, achieved rank of Eagle Scout, led peers in a variety
of outdoor activities and organized events
- Small boat sailing, skiing, and computer programming
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