US-CA-San Francisco Credit/Collections/Fraud/Financial

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Title: Credit/Collections/Fraud/Financial
Location: US-CA-San Francisco
Type: Personal (not a recruiter)
Name: The poster has chosen to remain anonymous. You may
click the link below to send the poster a message.
Duration: Full Time
More Info: http://www.HeadHunter.NET/resumes/P/AAATV.stm

Resume:
Sherisa Notmeyer

E-mail: Mali...@ix.netcom.com

PO Box 190205
San Francisco, Ca.
94119-0205

Objective:

Long-term employment with the opportunity for advancement and growth
potential, as well as new skills and learning experiences.

Employment:

Credit Services/Collections Years Employed (1/97-present)

Providian Bancorp San Francisco, Ca

Responsibilities included receiving inbound as well as making outbound
collections calls on low to high-risk secured and unsecured revolving loan
accounts 1-135+ days past due. Also included account maintenance, working with
the Security department on recognizing possible fraud risk, dispute claims,
payment research, and working with accounts with charge-off risk to help rectify
the situation and reduce risk to the Company, placing blocks, reporting lost or
stolen credit cards, and closing accounts.

Account Maintenence/Customer Service Years Employed (11/96-1/97)

Providian Bancorp San Francisco, Ca

Responsibilities in this position included receiving inbound customer service
calls, account research, maintenance, and in-depth customer education, customer
sales, temporary line increases, manual authorizations for purchases, block
removal on current accounts, reporting lost or stolen credit cards, and tracking
accounts to see that a given situation was resolved.

Account Maintenence/Customer Service Years Employed (?-11/96)
Adecco Temp Services (formerly Adia) San Francisco, Ca

Worked various temp jobs over a 2+ year span as necessary, including reception
and customer service positions. Began working through Adecco at Providian
Bancorp 6/96 doing customer service. Was hired by Providian from Adecco as a
full time employee for excelling in the position, 11/96.

Education

Skyline College San Bruno, Ca Psychology Major/General Education
Years Attended (1994-1995)

Took basic education courses, including Business English, majoring in Criminal
Psychology.

Regional Occupational Program Millbrae, Ca
Microcomputer Business Applications Years Attended (1994)

Basic PC classes, including Word, DOS and basic word processing, typing and
database.

Skills:

Experienced with Windows 95 and 3.1.

Knowledge of Corel WordPerfect 7, the Internet, E-mail and basic HTML.

Experienced in phone work and customer education and service.

Experienced with accounts in all stages of delinquency up to
charge-off.

Work well in a fast-paced environment.

Especially good research and problem-solving skills to allow conflict
resolution at its most efficient.

Able to work independently, or as part of a team.

I am an efficient worker that is looking for new learning experiences and growth
opportunities. I learn quickly and fully. Please contact me by e-mail if
possible, if not, feel free to
call.