RESUME: Novell 4.11 network admin
Jason Klaes
Resume # : 51620
Header : Novell 4.11 network admin
Date : June 30 1999
Name : Jason Klaes
Address : PSC 802, Box 96
FPO, New York 09499-2700
Country : United States
Phone # : 011-44-171-706-9597 Fax # :
Email : kl...@klaes.freeserve.co.uk
Resume
Jason Klaes
PSC 802, Box 96
FPO, NY 09499-2700
Home 011-44-171-706-9597
Work 011-44-171-514-4061
kl...@klaes.freeserve.co.uk
EMPLOYMENT OBJECTIVE
To obtain a challenging career utilizing my PC troubleshooting abilities and
my Network Management skills.
SUMMARY
Reliable and energetic worker. Contributes to overall efficiency of the work
center through the quick and efficient processing of customer's trouble
reports.. Absolutely customer oriented. Works diligently to ensure customer
satisfaction is attained at every level. Functions well as part of a team,
as well as individually to accomplish tasks. Six years experience resolving
customer's computer problems both in person and over the telephone.
SKILLS AND ABILITIES
- Over three years experience administering Novell 4.11 Intranetware local
area network
- Six years experience troubleshooting both hardware and software problems in
person as well as via telephone.
Proficient in Windows 3.11, Windows 95, DOS, Novell 4.11 administration, and
some Windows NT.
WORK EXPERIENCE
1992 - Present United States Navy
1993-1994 Data Processing Technician
*Responsible for resolving various customer hardware and software trouble
reports over the telephone
1994-1996 Data Processing Technician
*Processed thousands of hardware and software trouble reports over the phone
and in
person
*Installed various software packages on hundreds of computers
1996-1997 Workcenter Supervisor
*Supervised workcenter consisting of 3-4 junior personnel.
*Implemented, monitored, and maintained Novell 4.11 LAN
*Maintained over 100 computer systems, responding to daily trouble reports
1997-Present ADP Systems Security Officer
*Solely maintained over 30 computer workstations and associated peripheral
equipment in good working order, resulting in improved office performance
*Novell Intranetware 4.11 network administrator.
*Conducted various computer training for more than 25 personnel, resulting in
a more efficient
office
*Implemented a system for maintaining a current backup of the LAN, providing
for better disaster recovery
EDUCATION AND TRAINING
Certificate - (1992)
US Navy Data Processing Technician School
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