Resume: IS MANAGER
JobBa...@data.jobbankusa.com
Info:
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ResumeId: 1000110890
Position: IS MANAGER
City/State/Zip: LILBURN, GA 30047
Location: GA
Relocate: Y
Years Exp: 5/10
Salary: 95,000
Salary Type: YR
Position Type: P
Resume:
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Objective:
To secure a hands-on management position in a technically challenging LAN/WAN environment.
Technical Summary:
OS/NOS:
Novell 2.2, 3.x, 4.x & 5, Windows NT 4.0 Server and Workstation, DOS, OS/2, Windows 3.x, Windows 95, 98, & 2000
Desktop Software:
MS Office 4.x, 95 & 97, MS Project 95 & 98, Netscape Navigator/Communicator (2.0x, 3.0x & 4.0x), Internet Explorer 3.x & 4.x, Data General, FrontPage 95 & 98, Visio, Paint Shop Pro 4 & 5, MS Image Composer, Corel Office, AmiPro, MultiMate, ProComm Plus
Network Software:
MS Back Office, MS SQL Server 6.5, ManageWise 2.x, McAfee Service Desk, LAN/WAN Magement tools, FAXserve 5, ARCserve for NetWare 6.x, ARCserve for NT Enterprise 6.5, GroupWise (5.1 - 5.5), TerraNova, Macrosoft Imaging (document imaging & COLD processing), AuditWare, TerraNova (for PBX administration and reporting).
Communications:
Cisco Routers (1602, 2503, & 3810), 3COM Switches (1000 & 3000), 3COM 10/100 NICS, SMC Hubs, HP Hubs, rack mount modems, Lucent Definity G3 PBX, 8400B+ data modules, DNS, DHCP, TCP/IP, IPX/SPX, SNMP, ISDN, Frame Relay, T1.
Hardware:
ADIC 458 Tape Library, HP Surestore 5000, HP Jukeboxes (40fx & 80fx), HP E-series servers, SCSI adapters, CD-ROMs and CDRs, printers (dot matrix, laser & inkjet), drives (HDDs, FDDs, IOMEGA & RAID), Mainframe system (Honeywell) Midrange systems (IBM AS/400, systems 36 & 38) desktop PCs (HP, Dell, Compaq & clones), laptops (Winbook, Compaq, IBM, Acer & Toshiba), scanners (production & personal), cards (video, controller, expansion, NIC & sound).
Experience:
The Bankers Bank 1996-1999
Information Officer
Vice President
Officer responsible to provide focus and direction of Bank Information Services. Directly responsible for the day to day operation of Information Systems (voice & data) for bank with three offices and a presence in nine southeast states.
Designed network (LAN/WAN) implementation and upgrade solution. Upgraded from 3 server Novell 10 Base-T LAN to 20 server Windows NT/Novell WAN Upgraded email from DaVinci local to Novell Groupwise corporate email system.
Designed and implemented voice over frame using Cisco 3810 multi-concentrator router. Used for communications between main office in Atlanta and four remote sites located in Alabama, North Carolina, Tennessee, and Florida. Reduced inter-corporate long distance calling charges by 20%.
Implemented inbound and outbound corporate desktop fax solution. Reduced non-productive employee time by 2.5%.
Web-enabled investment customer bond accounting information system. Designed and implemented secure web site and SQL backend. Saved 4% in man-hours per month over manual processing time.
Report status of projects and implementation to management utilizing documentation and graphical representation.
Created policies and procedures for continuity in daily operations and emergency conditions.
Designed, documented, and implemented corporate disaster recovery plan using redundant hardware and "hot site" equipment. Corporate downtime was reduced to less than two hours and was proven effective with several tests.
Implemented redundant tape backup system and procedures so information could be stored safely offsite with a copy in-house for faster recovery when needed.
Developed job descriptions for current and future IT personnel. Responsible for hiring and evaluation of IT staff. Handle all vendor relations related to IT.
Reduced help desk call waiting time from over five hours to less than two through the use of software, people planning, and training.
Developed and implemented Bank dedicated Internet connection and Internet/Intranet web pages.
Developed and implemented overall IT security plan.
Developed and implemented Year 2000 policies and procedures for all internal and external systems, vendor and customer tracking and compliance. Responsible for the daily management of Bank Year 2000 project.
Provided upper management with information regarding all support activities. Chairman of the Bank's Information Systems Committee, Year 2000 Committee, Internet and Intranet committee.
Implemented voice over frame capabilities to remote offices using Cisco 3810 routers. Designed and implemented remote VPN access capabilities for traveling users via Shiva LanRover. Oversaw voice traffic engineering and carrier management.
Manage ongoing projects to include the bankwide upgrade of hardware and software systems, imaging, Wide Area Network connectivity, call accounting, call center operations, Lucent Definity PBX operation and maintenance.
Implemented call center in Operations, Bankcard, and Investment departments. Reduced unanswered calls to less than 1%.
Defined the need and designed original network architecture for new approach to customer access for wire transfers, investment information, bond trading, and internet banking. Based on Internet technologies, this system would revolutionize the way Bankers Bank's conduct business. Since it's inception, the project has grown to include a merchant management system for the community banks. The Bankers Bank has since created a new company to oversee the development, marketing, and deployment of these applications.
Responsible for expenditure and tracking of $400,000 annual department budget. Define long-term and short term IT goals. Perform strategic and capacity planning for future IT initiatives.
Propose new IT initiatives using current technologies to leverage customer relationships and develop new ones.
Insol, Atlanta, Georgia 1995-1996
Assistant Technical Director
Coordinate and schedule activities of five PC/printer technicians and four network engineers.
Consult, design, specify and implement hardware and software solutions for multiple platform (network) integration.
Personally serviced customer base of approximately 30 clients with networks ranging in size of five node Novell to several thousand node Novell/Windows NT/midrange system network using TCP/IP,IPX, Token-Ring and Ethertalk across Local and Wide Area Networks. Maintained baseline reporting on all serviced networks.
Maintained vendor relations and handled all purchasing and contract support. Managed customer IS requests and requirements. Ensured that all customer requests were handled in a timely and efficient manner.
Recommend and install various hardware/software packages for internetwork connectivity, Internet access, RAID level 5, near-line and off-line backup solutions.
Responsible for hiring and evaluation of support and technical staff. Placed emphasis on customer service and team development. Assessed strengths and weaknesses of IS staff to maximize strengths and minimize weaknesses. Performed as Project Manager for IT projects.
Defined project scopes and design requirements. Developed project schedules and assigned tasks. Reported status of projects to management utilizing documentation and graphical representation.
Computronics, Kirkland, Washington 1994-1995
Network Engineer
Installed and maintained Novell 2.x, 3.x, 4.x & Novell Lite networks for approximately 20 clients. Performed hardware and software installation, troubleshooting, repair, and upgrades on servers, workstations (IBM & Macintosh), standalone computers, hubs, routers and bridges.
Built custom servers and workstations using local vendors' hardware and software. Maintained IBM AS/400 and Model 36/38 midrange systems on maintenance contract. Designed, implemented and performed help desk duties for clients.
North West Computers, Oak Harbor, Washington 1992-1994
Partner
Partner in a retail computer store. Installed LAN's with Novell 3.x, Novell Lite, and Lantastic over 10 Base-T.
Maintained up to 300 computer systems and several networks for local businesses and School districts. Built custom computers, servers and workstations for clients. Implemented network/DOS/Windows 3.1x support base.
Taught in-store DOS and Windows classes.
U.S. Army, Fort Bliss, Texas 1990-1992
Computer Systems Maintenance Supervisor/Analyst
Installed 16 server, 289 workstation LAN using Novell Version 3.11 on Ethernet backbone with 6 routers and 18 hubs.
Supervised and coordinated the activities of seven Computer Repairmen on network maintenance and Honeywell level six Mainframe.
Designed & implemented Network/DOS/Windows help desk and support base. Evaluated computer and network workload capacities. Made recommendations for upgrades, improvements and replacements of existing networks, computer systems, and peripherals.
U.S. Army, Fort Jackson, South Carolina 1988-1990
Drill Sergeant
Developed and conducted training for the U.S. Army. Planned and supervised work of soldiers individually and in small groups. Additional duties included software (DOS/Windows) and hardware maintenance on 32 desktop computers.
U.S. Army, Rotterdam, Netherlands 1984-1987
Mainframe/Microcomputer Support Specialist
Installed, repaired, and modified Honeywell Mainframe and IBM PC compatibles. Installed and configured peripherals, remote terminals, multiplexers, leased lines, and communications equipment.
U.S. Army, Fort Gordon, Georgia 1982-1984
Computer Systems Maintenance Instructor
Maintenance instructor on Honeywell Mainframe and all associated peripheral, communications, and power subsystems. Taught computer literacy, diagnostic routines, troubleshooting/repair procedures, and preventive maintenance. Wrote, revised, and verified quality standards and test procedures.
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