US-NJ: Manville-Consignment Rep I
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Job Title: Consignment Rep I
Job Location: NJ: Manville
Pay Rate: Open
Job Length: full time
Start Date: 2008-10-03
Company Name: ADESA
Contact: Recruiter
Phone: email only please
Fax: email only please
Description: Consignment Rep I Requisition ID 9534 Full/Part Time Full-time Location
Manville NJ
Description Job Summary: Reporting to the Consignment Manager or designated manager, assist in consignment activities, including maintaining contact with consignment dealers and sales representatives. Assist the Consignment Representative II in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. Perform all duties assigned by the Consignment Manager or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Responsibilities and Duties: 1. Provide prompt and courteous service: both on the phone and in person. A. Demonstrate friendliness and proper phone etiquette with every customer. B. Maintain a professional appearance consistent with the Handbook. 2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 3. Be familiar with procedures for handling all aspects of customer service. 4. Resolve any customer complaints in a friendly, courteous manner. Advise the Consignment Manager of all serious complaints or incidences. 5. Liaison for Consignment Representatives, consignment dealers and auction personnel. Solicit and develop new business. 6. Assist the Consignment Manager in consignment activities as requested. 7. Maintain vehicle inventory for vehicle aging and first-in first-out process. 8. Respond to customer inquiries relating to vehicles, provide information and respond to problems that may occur. 9. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. 10. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the Consignment Manager, designated manager or other corporate sources. Build teamwork among the employees. Maintain a good flow of communication with Consignment Manager, Consignment staff and auction personnel. 11. Monitor and ensure compliance with all contractual customer, contractor, and supplier agreements. 12. Monitor all local competition and recommend competitive strategies to the Consignment Manager or designated manager and Marketing Manager. 13. Monitor all area conditions, vehicles, property and equipment within corporate standards for cleanliness, proper maintenance and safety. Conduct daily inspections to determine if appearance meets these standards and advise Facilities of all breakdown and maintenance needs immediately. 14. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
Educational Requirements and Qualifications: High School Diploma/GED preferred. One (1) to two (2) years outside sales experience and one (1) year office or auction experience required. Must be qualified to operate a motor vehicle and possess a valid driver’s license
Please refer to Job code adesa-9534 when responding to this ad.
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