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US-DC: Washington-Help Desk Technician Level I

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JobCircle.Com

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Oct 3, 2008, 5:51:43 PM10/3/08
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Job Title: Help Desk Technician Level I
Job Location: DC: Washington
Pay Rate: Open
Job Length: full time
Start Date: 2008-10-03

Company Name: EMW
Contact: Recruiter
Phone: email only please
Fax: email only please

Description: Help Desk Technician Level I

Job ID: 6175-1226 # Positions: .. Location: US-Washington, DC Experience (Years): 2 Posted Date: 04-22-08 Category: ..

Apply for this job: Your application choices are: * Apply for this jobonline More information about this job: Responsibilities: -Perform Level I customer assistance in support of problem tracking and resolution. -The incumbent shall answer phone calls, initiate problem tickets, document problems, and resolve issues when practical or escalate problems to Level II support personnel. -The incumbent works under the supervision of the Operations Manager and close technical supervision of the Level II technician.

Qualifications: Minimum Education: Trade School Graduate* IT related curriculum Minimum Experience Required: -Two years providing customer assistance and problem tracking in IT environments similar to USSS employing LAN/WAN technology, Internet browsers, IBM mainframes, and PC based user products. -The incumbent shall have working knowledge of PC hardware and associated components, two years of experience using and supporting problem tracking software such as HEAT or REMEDY, 3270 emulator software such as BlueZone, IBM system applications such as TSO/ISPF, knowledge and experience using Outlook, Microsoft Word, Excel, and Power Point.

* Two years of additional relevant experience may be substituted for the trade school graduate requirement.


Please refer to Job code emw-1226 when responding to this ad.


For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/1725409.html?source=ng to apply online.


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