US-PA: Mt Morris-Client Services Rep II.Impact Pittsburgh Office.
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Job Title: Client Services Rep II.Impact Pittsburgh Office.
Job Location: PA: Mt Morris
Pay Rate: Open
Job Length: full time
Start Date: 2008-10-03
Company Name: ADESA
Contact: Recruiter
Phone: email only please
Fax: email only please
Description: Client Services Rep II.Impact Pittsburgh Office. Requisition ID 6840 Full/Part Time Full-time Location
Mt. Morris PA
Description Job Summary: Reporting to the designated supervisor or manager, responsible for clerical aspects of diverse daily office activities relating to IMPACT operations on behalf of client insurance companies, buyers and vehicle owners. Perform all duties assigned by the supervisor or designated manager. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Responsibilities and Duties: 1. Provide prompt and courteous service: both on the phone and in person. A. Demonstrate friendliness and proper phone etiquette with every customer. B. Maintain a professional appearance consistent with the Handbook. 2. Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions. 3. Resolve any customer complaints in a friendly, courteous manner. Advise the Branch Manager or designee of all serious complaints or incidences. 4. Enter assignments whether received by phone, email, fax or electronically and process them accordingly. Includes clearing orders in Order Clearing Queue with auto-body shops, garages, or private residences and reconciling any discrepancies. Review diary activity logs on a daily basis. 5. May perform any and all office functions, including data entry, auction preparation, working the auction or liveblock, check-writing, check-forwarding, billing, receive titles and prepare forms for processing with Motor Vehicles Departments, reports, taking and clearing orders, filing, purchasing, shipping, mail handling, counter work and backup for invoicing. 6. Communicate on the telephone with client insurance companies, lien holders and vehicle owners in order to obtain all necessary paperwork. Paperwork includes titles, powers of attorney, letters of guarantee, and other applicable documents as required by the state. May provide customers with "Title Solutions" and alternative means of salvage disposal to increase the efficiency of the salvage recovery process. 7. Maintain working knowledge of State Salvage disclosure laws and title resolution methods. 8. May prepare overnight packages to vehicle owners; may prepare forms required to handle titles and payments to vehicle owners. 9. Develop relationship with buyer and insurance company representatives to discuss outstanding accounts, resolve problems, and collect past due accounts. 10. Answer questions, research and document all problems and process special requests from buyers, sellers and vehicle owners. 11. Promote paperless, solution based client services to increase customer service and decrease account management costs. 12. Responsible for maintaining files according to company procedures. 13. May be responsible for maintaining fax machine and copier by calling for service if needed. 14. Practice and promote teamwork at all times. Set a good personal example of attitude and performance. 15. Ensure proper follow-through on all directives, bulletins, schedules and accounting from the designated supervisor or corporate sources. Maintain a good flow of communication with corporate personnel. 16. Assure good operating condition of all computer equipment and ensure good routine preventive maintenance. 17. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the designated supervisor immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Educational Requirements and Qualifications: . Associates degree required (or work equivalent). . 3 - 5 years of directly related experience required with sound knowledge of generally accepted customer service principles and office procedures. . Title experience preferred. . Must be qualified to operate a motor vehicle and possess a valid drivers license. Additional Considerations: . Strong analytical and numerical skills; identifies areas for research; follows through and resolves/documents. . Ability to work with adding machines, calculators, and other standard office equipment including moderate computer skills. . Basic to intermediate level of proficiency with Microsoft Office products. . Effectively manages multiple tasks; able to prioritize assignments and can work independently. . Strong verbal and written communication abilities and works well with others. . Well organized and detail-oriented. Produces high quality accurate work products. Physical Requirements: The physical activity requirements of the position are Sedentary to Light Physical Work. (Refer to Policy HR-200 for definitions) Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. (Refer to Policy HR-200 for definitions) Constant - stooping, reaching, walking, fingering, grasping, talking, hearing, repetitive motion Frequent - standing Potential - climbing, balancing, kneeling, crouching, pushing, pulling, lifting, feeling Physical Working Condition: This position is subject to inside environmental working conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with automobile operations and emissions.
Please refer to Job code adesa-6840 when responding to this ad.
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