Role:Service now Admin

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M RANJITH

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Jun 8, 2022, 1:01:54 PM6/8/22
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Hi,
Greetings for the day!!!


This is #Ranjith . We have an immediate opportunity with one of our clients. Please find the job description below, and if you are interested, please forward your updated resume to # ran...@interaslabs.com


Role:Service now Admin 

Duration: Longterm

Remote


 

Duties & Responsibilities:

  • Develop, create, and modify general ServiceNow applications and modules with low code / no code functionality.
  • Perform discovery work sessions to determine the solution requirements and produce deliverables, including mock-ups, flows, etc.
  • Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications.
  • Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Implement the Core System including integration components (LDAP, Discovery, MID Server, etc.)
  • Skillfully troubleshoot break/fix issues
  • Apply Agile software development practices for customizations to the platform and applications
  • Refine requirements and perform integrations with the ServiceNow Integration Hub and web services using SOAP or Rest for components such as Azure, SSO, LDAP, etc.
  • Organize and prioritize development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators
  • Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable
  • Effectively manage and execute high level tasks assigned via "stories"
  • Support senior analysts through project(s) lifecycles
  • Manage personal workload against an often demanding timeline
  • Communicates professionally and effectively verbally and in writing with business professionals and clients
  • Manage multiple projects concurrently
  • Work within a team environment to strive for Implementation Customer Satisfaction scores of 90% or better
  • Must be available during business hours for collaboration and other related calls which often require screen sharing sessions

 

Qualifications

  • Required: Bachelor's degree or 2+ years related experience as a Technical Consultant
  • Required: ServiceNow Certified System Administrator
  • Required: ServiceNow Certified Implementation Specialist in at least 1 platform capability
  • Optional: ServiceNow Certified Application Developer
  • Optional: ITIL 4 Certification (ITIL v3 acceptable)
  • 2+ years experience functioning as a ServiceNow System Administrator or Technical Consultant
  • Experience with recent ServiceNow versions
  • Well versed with ITIL concepts and IT Service Management practices (ITIL v4 certified a plus)
  • Functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and flow design
  • Background in either software development or IT Service Management
  • Understanding of Agile based approach to software development (SCRUM experience a plus)
  • Working Knowledge of the SAFe Methodology

Skills Required:

  • Ability to work remotely and largely unsupervised, and to deliver to written requirements
  • Effective written and verbal communication skills
  • Strong attention to detail and problem-solving ability
  • Emerging knowledge of Performance Analytics, Robotic Process Automation, Database-level integrations/ETL
  • Experience in use case, functional, and user acceptance testing a plus
  • Experience with JavaScript required
  • Experience with web-based programming languages a plus - Angular JS, XML, JSON, HTML, CSS and similar are valuable
  • Understanding of relational database concepts is a must (Experience as a DBA, or similar, greatly desired, but not required)
  • Development experience in the areas of ServiceNow Mobile solution is a plus
  • Possesses the ability to integrate ServiceNow with other industry leading tools and applications via the use of Integration Hub or APIs
  • Responsible for promoting code / development changes from a dev environment into test via the use of update sets in ServiceNow
  • Strong team player with ability to build positive and collaborative relationships within the organization
  • Willingness to develop professionally and eager to learn
  • Domain separation experience is a plus



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Thanks,

Ranjith 
Technical Recruiter

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